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Windows 10 Memory Management BSOD (have minidump files)


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#1 bigman949

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Posted 03 November 2015 - 07:19 PM

I am trying to find the source of the recent Memory management crashes. I believe them to be caused by a faulty driver/ drivers, but I am having trouble finding which ones.

 

At first, I went through a driver verifier and thought it was nvidia's audio drivers(with someone else's help to analyze the minidumps), but even after a clean install, I am still getting a BSOD.

I have run a memtest and gotten no errors. The ram is only a year old, so I didn't suspect it in the first place.

 

Computer Spec:

Windows 10 Home Operating System

Giga P55-UD3L

Intel i5 750

8gb Corsair RAM

EVGA GTX 760

TP-Link wireless card

Seagate HDD 500gb

 

These are the two latest minidump files(latest being 18703-01).

https://dl.dropboxusercontent.com/u/96339554/110315-18703-01.dmp

https://dl.dropboxusercontent.com/u/96339554/110315-18390-01.dmp

 

Thank you in advance for the help.


Edited by bigman949, 03 November 2015 - 07:20 PM.


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#2 usasma

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Posted 04 November 2015 - 07:18 AM

There's 3 things (actually 2, but 3 explains it better) that cause BSOD's:

- 3rd party (non-Windows) drivers (over 90% of BSOD's are due to this)
- hardware (less than 10% of BSOD's are due to this)
- Windows drivers (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

 

Driver Verifier torture tests drivers in order to get them to fail.

Although it's a good tool, it's not always a 100% solution.

It could be that there is another driver causing the nVidia driver to crash, or it could be that there's a hardware problem (and torturing the driver stresses that hardware so that it fails)

 

In this sort of situation, we test the drivers by replacing them with new copies.  If the problem still occurs, then we suggest trying another video card.

If you don't have another video card to try, I'd suggest purchasing one from a store that will give you your money back if it's not needed.

 

Finally, we'll need more than just minidumps.  Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app.  Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

You can also try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

Your UEFI/BIOS (version F1) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

These 2 drivers also date from 2009 and are likely not compatible w/W10:

lirsgt.sys                  Sun May 17 09:06:57 2009 (4A100BF1)

http://www.carrona.org/drivers/driver.php?id=lirsgt.sys

 

atksgt.sys                  Sun May 17 09:36:34 2009 (4A1012E2)
http://www.carrona.org/drivers/driver.php?id=atksgt.sys

 

Please uninstall the programs that these are associated with.  They may give you a problem uninstalling - if so, post back.

None of the mindumps are Driver Verifier enabled - so the analysis of them is necessarily limited.

 

Analysis:
The following is for informational purposes only.
**************************Tue Nov  3 15:20:51.472 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110315-18703-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 5:03:12.179
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+111d4 )
BugCheck 1A, {403, fffff6805695b150, 89300001de673867, fffff68056489518}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff6805695b150
Arg3: 89300001de673867
Arg4: fffff68056489518
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  Anno2205.exe
FAILURE_BUCKET_ID: 0x1a_403_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2665
  BIOS Version                  F1
  BIOS Release Date             08/04/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  3 10:17:00.000 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110315-18390-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 9:55:59.706
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck D1, {fffff80059889800, 2, 8, fffff80059889800}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: fffff80059889800, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff80059889800, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_ANALYSIS_INCONCLUSIVE!Unknown_Function
CPUID:        "Intel® Core™ i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2665
  BIOS Version                  F1
  BIOS Release Date             08/04/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Tue Nov  3 15:20:51.472 2015 (UTC - 5:00)**************************
lirsgt.sys                  Sun May 17 09:06:57 2009 (4A100BF1)
atksgt.sys                  Sun May 17 09:36:34 2009 (4A1012E2)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
athwnx.sys                  Sun Apr 26 22:56:55 2015 (553DA577)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
NvStreamKms.sys             Fri Sep 18 01:02:24 2015 (55FB9AE0)
nvlddmkm.sys                Fri Oct  2 22:08:52 2015 (560F38B4)
http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
http://www.carrona.org/drivers/driver.php?id=atksgt.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bigman949

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Posted 04 November 2015 - 10:19 AM

Ok, I have attached the report for the system below. When I get a free chance later today, I will look into updating BIOS and uninstalling unused drivers.

 

additional computer spec info:

Windows 10 64 bit Home Operating System

Giga P55-UD3L

Intel i5 750

8gb Corsair RAM

EVGA GTX 760

TP-Link wireless card

Seagate HDD 500gb

Cosair 700w Power supply

 

Built by local computer company

System is 5+ years old

Original OS: Windows 7 OEM

Attached Files


Edited by bigman949, 04 November 2015 - 10:28 AM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 04 November 2015 - 04:23 PM

Please remember the BIOS caution from my previous post.

 

These devices have problems in Device Manager:

 

Not Available    ROOT\MULTIFUNCTION\0000    This device is disabled.
Realtek Digital Output (Realtek High Definition Audio)    SWD\MMDEVAPI\{0.0.0.00000000}.{4A0DC671-C74D-42BE-A283-AB8631FB2DBD}    This device is disabled.
Realtek Digital Input (Realtek High Definition Audio)    SWD\MMDEVAPI\{0.0.1.00000000}.{A746B85C-5999-4D7E-BCCC-AF1D0227F0DE}    This device is disabled.

The MultiFunction device is disabled.  Is this deliberate?  If so, why?
Please uninstall the software for this device and physically remove it from your system while we're testing.  Feel free to reinstall it after we've stabilized the system.

The Realtek Audio is disabled.  Is this deliberate?  If so, why?

I presume that this is audio that's built into the motherboard.

If so, please uninstall it's software and disable it in the BIOS

If you can't disable it in the BIOS, please enable it and update it's software - then disable it in Device Manager.

 

Memory diagnostics errors in the WER section of MSINFO32.  What happened when you ran the memory diagnostics?  Any reason for them to fail that you know of?

Lot's of BSOD's referring to memory errors in the WER section of MSINFO32.

Please run this free memory diagnostic:  http://www.carrona.org/memdiag.html

As there's a lot of video in the memory dumps, I'd also run the video diagnostics on this page:  http://www.carrona.org/hwdiag.html

FYI - there's memory on your motherboard, in the CPU, in the video, on the hard drive, and in the RAM slots - so running all of the diagnostics is important.

 

.Analysis:
The following is for informational purposes only.
**************************Tue Nov  3 15:20:51.472 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110315-18703-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 5:03:12.179
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+111d4 )
BugCheck 1A, {403, fffff6805695b150, 89300001de673867, fffff68056489518}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff6805695b150
Arg3: 89300001de673867
Arg4: fffff68056489518
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  Anno2205.exe
FAILURE_BUCKET_ID: 0x1a_403_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2665
  BIOS Version                  F1
  BIOS Release Date             08/04/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55-UD3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Tue Nov  3 15:20:51.472 2015 (UTC - 5:00)**************************
lirsgt.sys                  Sun May 17 09:06:57 2009 (4A100BF1)
atksgt.sys                  Sun May 17 09:36:34 2009 (4A1012E2)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
athwnx.sys                  Sun Apr 26 22:56:55 2015 (553DA577)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
NvStreamKms.sys             Fri Sep 18 01:02:24 2015 (55FB9AE0)
nvlddmkm.sys                Fri Oct  2 22:08:52 2015 (560F38B4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  1 18:42:36.866 2015 (UTC - 5:00)**************************
nvlddmkm.sys                Thu Aug  6 23:19:41 2015 (55C423CD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 31 22:04:11.056 2015 (UTC - 5:00)**************************
athrx.sys                   Wed Jan 27 20:25:39 2010 (4B60E793)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 31 14:40:52.804 2015 (UTC - 5:00)**************************
NvStreamKms.sys             Sat Jul 25 05:22:15 2015 (55B35547)
http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
http://www.carrona.org/drivers/driver.php?id=atksgt.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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