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Failing HHD/CPU or Other Issue?


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18 replies to this topic

#1 BrokenDroidBB8

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Posted 03 November 2015 - 04:36 PM

For the last year I have been dealing with intermittent and unresolved screen glitching or unexpected power failures on my Toshiba Satellite L675. At first I assumed it was an overheating CPU so I cleaned out the heatsink and added new Antec Formula 7 diamond thermal grease to the CPU. The problem seemed to be resolved but it started up again. 

I assumed the problem was at best a loosened video cable connection, power supply issues, or (at worst) a failing CPU (it contains integrated video). I then opened and re-cleaned my entire laptop, re-routed and secured the video cable connection, and purchased a new A/C Adapter and battery. I also ran Intel’s diagnostic tool on my Core i3-370M processor and everything passed, including temperature. Again, the problem appeared to have resolved itself until the last couple weeks when it began to occur again at more regular intervals (though not generally when in active use). 

I assumed the problem was a failing CPU/Vid Card and when the problem occurred again I attempted to plug into an external monitor to check but when I removed my A/C Adapter the computer shut off. Unsure how to proceed I continued monitoring its temperature with Battery Care. Today I noticed that my Toshiba 500 GB SATA HHD was running at 102-107 degrees Fahrenheit which, according to Google searches, was slightly above the 40C max recommended HHD range (and was popping up errors on Battery Care). My CPU, on the other hand, was not exceeding 130F, below the max range. I re-ran the Intel Diagnostic tool which gave my CPU another passing grade so I downloaded the Toshiba PC Diagnostic Tool and ran it on my HHD which gave me “Harddisk Drive Test (C:\) Pass, Harddisk (Q:\) Fail).

My questions: Could a failing HHD result in the screen glitching and power failures? Would switching to a newer HHD resolve the issue or is the overheating related to another issue inherent in the system? Is there another resolution related to these symptoms I haven’t considered?

System Schematics:
Toshiba L675

Windows 7
Intel Core i3-370M 2.4o GHz 3MB Cache 
Mobile Intel HM55 express chipset
Mobile Intel HD graphics
Upgraded 8GB DDR3 1066MHz RAM (originally purchased at 4GB)
500 GB Toshiba SATA HDD MK5055GSXN



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#2 hamluis

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Posted 03 November 2015 - 04:42 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 BrokenDroidBB8

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Posted 16 December 2015 - 01:12 AM

Speccy Snapshot :  http://speccy.piriform.com/results/Tlp20jgygVhv6fKGfhyUMRl 
 
MiniToolBox Information: 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/15/2015 03:15:19 PM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (12/05/2015 07:54:51 AM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/29/2015 10:42:28 PM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/26/2015 11:03:13 PM) (Source: MsiInstaller) (User: Mainframe)
Description: Product: Adobe Acrobat Reader DC - Update '{AC76BA86-7AD7-0000-2550-AC0F094E6F00}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (11/25/2015 08:19:51 PM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/21/2015 07:55:04 AM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/19/2015 05:16:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 15.9.20077.29851, time stamp: 0x562a9757
Faulting module name: MakeAccessible.api, version: 15.9.20069.28170, time stamp: 0x560c3997
Exception code: 0xc0000005
Fault offset: 0x000d17a2
Faulting process id: 0x2bc
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3
 
Error: (11/14/2015 11:50:34 AM) (Source: TestWorker) (User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/12/2015 06:58:34 PM) (Source: MsiInstaller) (User: Mainframe)
Description: Product: Adobe Acrobat Reader DC - Update '{AC76BA86-7AD7-0000-2550-AC0F094E6D00}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (11/10/2015 05:51:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 15.9.20069.28170, time stamp: 0x560c3b1b
Faulting module name: MakeAccessible.api, version: 15.9.20069.28170, time stamp: 0x560c3997
Exception code: 0xc0000005
Fault offset: 0x00081425
Faulting process id: 0x1fac
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3
 
System errors:
=============
Error: (12/15/2015 09:48:42 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll    Error Code: 126
 
Error: (12/15/2015 09:48:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:46:29 PM on ‎12/‎15/‎2015 was unexpected.
 
Error: (12/15/2015 06:48:36 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (12/15/2015 01:17:32 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll   Error Code: 126
 
Error: (12/15/2015 01:17:23 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:15:54 PM on ‎12/‎15/‎2015 was unexpected.
 
Error: (12/15/2015 01:14:12 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll   Error Code: 126
 
Error: (12/14/2015 09:22:55 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll   Error Code: 126
 
Error: (12/14/2015 09:22:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:20:44 PM on ‎12/‎14/‎2015 was unexpected.
 
Error: (12/14/2015 08:47:04 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll   Error Code: 126
 
Error: (12/14/2015 08:46:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:43:46 PM on ‎12/‎14/‎2015 was unexpected.
 
Microsoft Office Sessions:
=========================
Error: (12/15/2015 03:15:19 PM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (12/05/2015 07:54:51 AM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/29/2015 10:42:28 PM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/26/2015 11:03:13 PM) (Source: MsiInstaller)(User: Mainframe)
Description: Adobe Acrobat Reader DC{AC76BA86-7AD7-0000-2550-AC0F094E6F00}1625(NULL)(NULL)(NULL)
 
Error: (11/25/2015 08:19:51 PM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/21/2015 07:55:04 AM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/19/2015 05:16:28 PM) (Source: Application Error)(User: )
Description: AcroRd32.exe15.9.20077.29851562a9757MakeAccessible.api15.9.20069.28170560c3997c0000005000d17a22bc01d1232dadeabda6C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeC:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\MakeAccessible.api52ec6135-8f24-11e5-be7c-88ae1df42913
 
Error: (11/14/2015 11:50:34 AM) (Source: TestWorker)(User: )
Description: TestWorkerFailed to send data to service: Norton PC Checkup Application Launcher
 
Error: (11/12/2015 06:58:34 PM) (Source: MsiInstaller)(User: Mainframe)
Description: Adobe Acrobat Reader DC{AC76BA86-7AD7-0000-2550-AC0F094E6D00}1625(NULL)(NULL)(NULL)
 
Error: (11/10/2015 05:51:23 PM) (Source: Application Error)(User: )
Description: AcroRd32.exe15.9.20069.28170560c3b1bMakeAccessible.api15.9.20069.28170560c3997c0000005000814251fac01d11c236d58f976C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeC:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\MakeAccessible.apib5cd87bf-8816-11e5-9a7e-88ae1df42913
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-23 07:50:06.566
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:50:06.550
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:50:06.550
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:50:06.488
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:50:06.472
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:50:06.472
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:18:14.345
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:18:14.345
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:18:14.330
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-23 07:18:14.314
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
Adobe Acrobat 4.0 (HKLM-x32\...\Adobe Acrobat 4.0) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.5 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop 6.0 (HKLM-x32\...\Adobe Photoshop 6.0) (Version: 6.0 - Adobe Systems, Inc.)
Adobe SVG Viewer (HKLM-x32\...\Adobe SVG Viewer) (Version: 1.0 - Adobe Systems, Inc.)
Amazon Games & Software Downloader (HKLM-x32\...\Amazon Games & Software Downloader_is1) (Version: 2.0.2.0 - Amazon)
Amazon Links (HKLM-x32\...\{3135D885-9D9A-4B4D-8D45-9DB05DA115CA}) (Version: 2.02 - TOSHIBA Corporation)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.7.1.698 - Amazon Services LLC)
Baldur's Gate: Enhanced Edition (HKLM-x32\...\Steam App 228280) (Version:  - Overhaul Games)
BatteryCare 0.9.26.0 (HKLM-x32\...\{C6A6036D-FBD0-4324-BEAA-C0845257160C}_is1) (Version: 0.9.26.0 - Filipe Lourenço)
Bejeweled 2 Deluxe (HKLM-x32\...\WT088682) (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (HKLM-x32\...\WT088703) (Version: 2.2.0.95 - WildTangent) Hidden
Buzzdock (HKLM-x32\...\{cfd32d46-7d3f-483f-bace-7172aec5592d}) (Version:  - Alactro LLC)
calibre (HKLM-x32\...\{F9BD2B85-0EF1-4ACB-86EC-A616671EEADA}) (Version: 0.9.23 - Kovid Goyal)
Chuzzle Deluxe (HKLM-x32\...\WT088696) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco WebEx Meeting Center for Firefox or Chrome (HKLM-x32\...\{17509B31-E729-4DCB-ADE1-90ED12DE933C}) (Version: 29.10.1.10115 - Cisco WebEx LLC)
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Command & Conquer™ Red Alert™ 3 (HKLM-x32\...\{296D8550-CB06-48E4-9A8B-E5034FB64715}) (Version: 1.0.1.0 - Electronic Arts)
Command & Conquer™ Red Alert™ 3 Uprising (HKLM-x32\...\{DDE59617-F59A-473B-BC4E-C2B81F6CD38D}) (Version: 1.0.1.0 - Electronic Arts)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
ConverterLite 1.5.1 (HKLM-x32\...\ConverterLite) (Version: 1.5.1 - ConverterLite)
Corel Graphics - Windows Shell Extension (HKLM\...\_{B16BB34E-B7BF-47DF-8658-BEABCF40CD6A}) (Version: 16.1.0.843 - Corel Corporation)
Corel Graphics - Windows Shell Extension (HKLM\...\{B16BB34E-B7BF-47DF-8658-BEABCF40CD6A}) (Version: 16.1.843 - Corel Corporation) Hidden
Corel Graphics - Windows Shell Extension 32 Bit (HKLM\...\{0CEA94E0-E6F4-4F2D-AA98-D0EFD6833754}) (Version: 16.1.843 - Corel Corporation) Hidden
DefaultTab Chrome (HKLM-x32\...\DefaultTab Chrome) (Version: 1.1.25 - )
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.1.9 - DivX, LLC)
FATE (HKLM-x32\...\WT088739) (Version: 2.2.0.95 - WildTangent) Hidden
FileZilla Client 3.3.5.1 (HKLM-x32\...\FileZilla Client) (Version: 3.3.5.1 - )
From Dust (HKLM-x32\...\{578485F8-60F3-4C61-9183-0698E581B902}) (Version: 1.00.002 - Ubisoft)
Funmoods Web Search (HKLM-x32\...\funmoods) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.80 - Google Inc.)
Google SketchUp 8 (HKLM-x32\...\{47BBA5AA-CA6F-4A41-858D-A7A776F29A8B}) (Version: 3.0.11752 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6904.2028 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
HashCalc 2.02 (HKLM-x32\...\HashCalc_is1) (Version:  - SlavaSoft Inc.)
HP Officejet 4620 series Basic Device Software (HKLM\...\{A2E836B3-59A6-486B-82DC-1EA3878BCDEA}) (Version: 26.0.784.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM-x32\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard)
HP Officejet 4620 series Product Improvement Study (HKLM\...\{3CF97AC1-219E-44DA-B3DE-32FCAD606231}) (Version: 26.0.784.0 - Hewlett-Packard Co.)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel Processor Diagnostic Tool 64bit (HKLM\...\{F24BC99D-3FC1-4503-BEFA-5DDD16C6265A}) (Version: 2.20.0.0 - Intel Corporation)
Intel® C++ Redistributables for Windows* on Intel® 64 (HKLM-x32\...\{D2437C5C-2D8C-40D2-8059-689AD7239FA3}) (Version: 11.1.048 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2182 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.7.1002 - Intel Corporation)
Iomega Product Registration (HKLM-x32\...\{90FF23FE-0E1B-40DF-A22E-B4C0372E5936}) (Version: 7.24.0000 - Iomega Corporation)
Iomega Storage Manager (HKLM-x32\...\Iomega Storage Manager) (Version: 1.2.4.48286 - EMC)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Jewel Quest - Heritage (HKLM-x32\...\WT088750) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Kaspersky Internet Security (HKLM-x32\...\{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab)
Kaspersky PURE 2.0 (HKLM-x32\...\InstallWIX_{2D270A67-B7CD-4281-B2FE-60DF18D19B8E}) (Version: 12.0.2.733 - Kaspersky Lab)
Kindle Previewer (HKCU\...\KindlePreviewer) (Version:  - )
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LEGO Digital Designer (HKLM-x32\...\New LEGO Digital Designer) (Version:  - LEGO A/S)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4779.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4604.0120 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (HKLM-x32\...\{AA4A4B2C-0465-3CF8-BA76-27A027D8ACAB}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (HKLM-x32\...\{299C0434-4F4E-341F-A916-4E07AEB35E79}) (Version: 9.0.30729 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Photo & Graphic Designer 2013 Update (HKLM\...\{0BDADA23-2788-4187-A54C-209E195569FC}) (Version: 8.1.4.30831 - Xara Group Ltd) Hidden
Plants vs. Zombies (HKLM-x32\...\WT088702) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WT088759) (Version: 2.2.0.95 - WildTangent) Hidden
POWERPREP II (HKLM-x32\...\{2687340C-C114-47DC-9F0E-C1BA85FEB001}) (Version: 1.00.0000 - ETS)
Quickbooks Financial Center (HKLM-x32\...\{3B843B38-04B1-4CE6-8888-586273E0F289}) (Version: 2.02 - TOSHIBA Corporation)
Razor Web (HKLM-x32\...\Razor Web) (Version: 2.0.5650.10504 - Razor Web)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.13.112.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6069 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0013 - REALTEK Semiconductor Corp.)
SafeConnect (HKLM-x32\...\SafeConnect) (Version:  - )
ScanExpress A3 USB 2400 Pro V1.0 (HKLM-x32\...\{FF484104-ECC5-499C-9B12-D0F8178A16A5}) (Version: 1.2 - mustek) Hidden
ScanExpress A3 USB 2400 Pro V1.0 (HKLM-x32\...\InstallShield_{FF484104-ECC5-499C-9B12-D0F8178A16A5}) (Version: 1.2 - mustek)
SimCity 4 Deluxe (HKLM-x32\...\{A7A34FC9-DF24-4A36-00AD-D4EFE94CC116}) (Version:  - )
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.5.0.9082 - Microsoft Corporation)
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Software Version Updater (HKLM-x32\...\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}) (Version: 1.1.3.6 - )
Soluto (HKLM\...\{037C627B-384E-450E-866C-95BAB3CDEA17}) (Version: 1.3.1494.0 - Soluto)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{C5DA59CF-2BB8-48D5-8E5B-17F2E0F0FEE4}) (Version: 4.5.5.0 - Husdawg, LLC)
Tablet (HKLM-x32\...\Tablet Driver) (Version:  - Wacom Technology Corp.)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.2.0 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.1 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.11 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{BB51B753-9A0C-4D1D-B3EF-A1B936F55796}) (Version: 2.0.3977.0 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM-x32\...\InstallShield_{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}) (Version: 1.2.11.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.3.64 - TOSHIBA Corporation)
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.63.0.6C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version: 1.63.0.22C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{C4FFA951-9678-4D51-84B4-AFD15D3C45AD}) (Version: 5.00.04.00 - TOSHIBA)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.6 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.3.198 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.8.0 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.24 - Toshiba)
TOSHIBA PC Diagnostic Tool (HKLM-x32\...\InstallShield_{2C38F661-26B7-445D-B87D-B53FE2D3BD42}) (Version: 3.2.15 - TOSHIBA Corporation)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.6.0.64 - TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version: 1.6.06.64 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE}) (Version: 1.63.0.9C - TOSHIBA CORPORATION)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.3.3.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.15 - TOSHIBA Corporation)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.1C - TOSHIBA) Hidden
Utility Common Driver (HKLM-x32\...\InstallShield_{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.1C - TOSHIBA) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
WD Drive Utilities (HKLM-x32\...\{E61CFDDA-40DD-4400-95CA-12819C50B5C2}) (Version: 1.1.0.51 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{A95E3E66-D5A4-404E-997D-02562AA492E8}) (Version: 1.0.5.7 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{EC54143B-24CC-47D2-AB39-0F5701988BA4}) (Version: 2.1.0.11 - Western Digital Technologies, Inc.)
Wheel of Fortune 2 (HKLM-x32\...\WT088761) (Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.1.3 - WildTangent)
WildTangent ORB Game Console (HKLM-x32\...\TOSHIBA Game Console) (Version:  - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Xara Photo & Graphic Designer 2013 (HKLM\...\{DE722F40-8074-4D82-9DA7-45FB47A3B3C3}) (Version: 8.1.3.23942 - Xara Group Ltd) Hidden
Xara Photo & Graphic Designer 2013 (HKLM-x32\...\MAGIX_{DE722F40-8074-4D82-9DA7-45FB47A3B3C3}) (Version: 8.1.3.23942 - Xara Group Ltd)
Zuma's Revenge (HKLM-x32\...\WT088710) (Version: 2.2.0.95 - WildTangent) Hidden
Zune (HKLM\...\Zune) (Version: 04.08.2345.00 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 31%
Total physical RAM: 7986.67 MB
Available physical RAM: 5481.81 MB
Total Virtual: 15971.55 MB
Available Virtual: 13194.62 MB
 
========================= Partitions: =====================================
1 Drive c: (TI105969W0C) (Fixed) (Total:453.19 GB) (Free:263.54 GB) NTFS
 
========================= Users: ========================================
User accounts for \\MAINFRAME
 
Administrator            Guest                    John                     
 
 
**** End of log ****


Edited by hamluis, 16 December 2015 - 02:05 PM.


#4 hamluis

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Posted 16 December 2015 - 02:35 PM

Norton PC Checkup

 

A check of processes reveals:

 

ccSvcHst.exe   Process ID: 4740   User: John    Domain: Mainframe   Path: C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
Memory Usage: 9.70 MB   Peak Memory Usage: 9.77 MB
 
ccSvcHst.exe   Process ID: 1288   User: SYSTEM   Domain: NT AUTHORITY   Path:  C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
Memory Usage: 11 MB   Peak Memory Usage: 11 MB

 

I suggest you remove remnants of this program from your system, using the following Removal Guide.

 

Then...I would run the chkdsk /r command and follow that with running the sfc /scannow command.

 

Chkdsk Command, Windows 7, Aura - http://www.bleepingcomputer.com/forums/t/582646/cyclic-redundancy-error/?p=3759189

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Then let's see if the problems continue.

 

Louis



#5 BrokenDroidBB8

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Posted 16 December 2015 - 07:38 PM

Thank you, I have followed the Norton removal proceedure and am in the process of running Chkdisk. I will complete the remainder of the proceedures you suggested and report back with the outcome.

For my own education, how could a software error result in this hardware display and power issue i am having?

Thanks again

#6 hamluis

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Posted 17 December 2015 - 03:05 PM

Hardware components...rely on software drivers...to communicate with Windows and, thus, be useful.  When these drivers (or another file which interacts with the drivers) become damaged, the effect upon Windows is unpredictable.

 

That does not mean that you don't have display and/or power issues...it's just the fact that software issues via damaged drivers should (IMO) be the first thing to try to eliminate (because it's the easiest).  Testing display and power issues are not, IMO, nearly as easy as uninstalling drivers and reinstalling them anew.  Especially sok, if the system is a laptop, IMO.

 

Louis



#7 BrokenDroidBB8

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Posted 17 December 2015 - 04:45 PM

Thanks, that makes a lot of sense, I hadn't considered it before. Was focused on this as purely a hardware issue.

 

Update:

  Followed the directions supplied for removing Norton PC Checkup and ran chkdsk /r and sfc /scannow, however, my computer crashed once during chkdsk and once during scannow. The screen went black and when I attempted to wake it up it powered off instead and gave me the "Windows Didn't Shut Down Properly" screen upon restarting. I ran Mini Tool Box and received the below errors relating to my two crashes. Researching how to fix them now but not finding anything readily available relating to "Common Client Job Manager Service" or "WLAN Extensibility Module has failed to start."  I'm also including screenshot of the chkdsk and scannow results. I'm all ears if you have any ideas and appreciate your help.  

Thanks Again

 

Mini Tool Box

System errors:

=============

Error: (12/17/2015 08:44:56 AM) (Source: Service Control Manager) (User: )

Description: The Common Client Job Manager Service service failed to start due to the following error:

%%2

 

Error: (12/17/2015 08:44:41 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)

Description: WLAN Extensibility Module has failed to start.

 

Module Path: C:\windows\system32\Rtlihvs.dll

Error Code: 126

 

Error: (12/17/2015 08:44:36 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 8:32:56 AM on ‎12/‎17/‎2015 was unexpected.

 

Error: (12/17/2015 07:44:16 AM) (Source: Service Control Manager) (User: )

Description: The Common Client Job Manager Service service failed to start due to the following error:

%%2

 

Error: (12/17/2015 07:44:09 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)

Description: WLAN Extensibility Module has failed to start.

 

Module Path: C:\windows\system32\Rtlihvs.dll

Error Code: 126

 

Error: (12/16/2015 11:18:20 PM) (Source: Service Control Manager) (User: )

Description: The Common Client Job Manager Service service failed to start due to the following error:

%%2

 

Error: (12/16/2015 11:18:13 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)

Description: WLAN Extensibility Module has failed to start.

 

Module Path: C:\windows\system32\Rtlihvs.dll

Error Code: 126

 

Error: (12/16/2015 07:36:34 PM) (Source: Service Control Manager) (User: )

Description: The Common Client Job Manager Service service failed to start due to the following error:

%%2

 

Error: (12/16/2015 07:36:29 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)

Description: WLAN Extensibility Module has failed to start.

 

Module Path: C:\windows\system32\Rtlihvs.dll

Error Code: 126

 

Error: (12/16/2015 07:36:19 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 7:12:59 PM on ‎12/‎16/‎2015 was unexpected.

 

Chkdsk /r

chkdsk_r_results___12_17_15_by_johnchris

 

sfc /scannow

scannow_results_12_17_15_by_johnchrist-d



#8 hamluis

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Posted 17 December 2015 - 06:48 PM

No system should crash or have problems...when running sfc /scannow...and problems when running chkdsk /r can be indicative of either a file system problem or a hard drive functionality problem.

 

I would uninstall the Realtek wireless network drivers...then reboot and reinstall them.

 

Your MTB data only reflects 1 partition/drive...yet your first post references 2 partitions/drives tested.  Does not add up.  Speccy data reflects 3 partitions...I could speculate on what each represents but you can take a look in Disk Manager and tell us how many partitions are reflected for your sole hard drive.

 

Louis



#9 BrokenDroidBB8

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Posted 17 December 2015 - 11:49 PM

I'm assuming that the sfc /scannow crash wasn't related to that particular action but instead the Common Client and WLAN errors (both of which occurred at that time). I also fully expected to discover a file system problem or hard drive issue with the chkdsk but was surprised that only 4 kb were bad.  As for my partitions, I can only see 2, C: and Q: which is a Microsoft Office partition (see attached screencap). I don't honestly understand why it exists, I'm assuming the Office 365 decided to take some liberties with my computer, is this not standard for the application?  As for the 3rd partition Speccy found... I honestly don't know what it is nor how to find it.

 

I'll give the Realtek uninstall/reinstall a shot, if I don't respond to your next post assume that it failed.

 

Windows Explorer Screen Cap:

drives_by_johnchrist-d9ki3up.jpg



#10 hamluis

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Posted 18 December 2015 - 02:58 PM

The 3d partition...should be either a boot partition or a recovery partition, installed by Toshiba...that makes sense to me.

 

I don't know anything about Office creating a partition...the persons hanging out in the BC  Business Applications Forum can verify that what you think is the case.

 

Louis


Edited by hamluis, 21 December 2015 - 10:09 AM.


#11 BrokenDroidBB8

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Posted 18 December 2015 - 06:47 PM

Thanks,

  Do you think it is something to proactively pursue at this time or wait for another crash? 

  As for where I am at with our current action plan: I uninstalled and reinstalled my WLAN drivers, ran into a tray icon issue (said disconnected even though it was connected), figured out how to fix it (see my post about how in the link below), and am now waiting for another crash. 

 

How to fix incorrect wifi tray icon:

http://www.bleepingcomputer.com/forums/t/599851/how-to-solve-wifi-tray-icon-shows-disconnected-even-though-internet-is-connected/?p=3889389



#12 hamluis

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Posted 21 December 2015 - 10:14 AM

I can't tell you what to do...but i only fiddle iwth my system when I believe there is problem that mandates such...or I just have a lot of time on my hands and nothing pressing to do.

 

IMO...you stated several "assumptions" in your first post...that do not seem to be borne out by fact.

 

I've attempted to address the situations which Event Viewer indicates...should be addressed.

 

Louis



#13 BrokenDroidBB8

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Posted 21 December 2015 - 04:45 PM

I had originally planned on waiting to see if the screen glitch occurred again, but it turns out I didn't have to wait long. While working in Photoshop my screen went haywire. I was able to plug my laptop into an external screen which received "No Signal," and I ran MTB which gave me the following errors attached below.

Additional Note: Starting this past week my battery tray icon has notified me that I "Should Consider Replacing [my] Battery." This battery, purchased via Amazon, is a replacement of my original battery, which also is giving me the same tray icon error. The replacement battery is at 27% of total capacity and the original battery is at 49%. I am wondering if the screen glitch could be associated with a power issue affiliated with the bad battery even though my laptop is currently plugged in? I have a new one on order from a different vendor then the last replacement. 

 

System errors:
=============
Error: (12/21/2015 01:26:14 PM) (Source: Service Control Manager) (User: )
Description: The Common Client Job Manager Service service failed to start due to the following error: 
%%2
 
Error: (12/21/2015 01:25:58 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 193
 
Error: (12/21/2015 01:25:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:18:37 PM on ‎12/‎21/‎2015 was unexpected.
 
Error: (12/21/2015 12:05:35 PM) (Source: Service Control Manager) (User: )
Description: The Common Client Job Manager Service service failed to start due to the following error: 
%%2
 
Error: (12/21/2015 12:05:19 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 193
 
Error: (12/21/2015 12:05:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:55:26 AM on ‎12/‎21/‎2015 was unexpected.
 
Error: (12/21/2015 01:08:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DiagTrack service.
 
Error: (12/19/2015 09:39:31 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (12/18/2015 03:17:27 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 193
 
Error: (12/18/2015 03:13:23 PM) (Source: Service Control Manager) (User: )
Description: The Common Client Job Manager Service service failed to start due to the following error: 
%%2


#14 hamluis

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Posted 24 December 2015 - 12:47 PM

Common Client Job Manager Service...relates to Symantec.  If you completely uninstalled Norton PC Checkup...it would seem that you have a startup item pointing to a now-missing application.  You can take a look at your known startups and check.

 

WLAN errors relates to your wireless controller.  You can try uninstalling the drivers and then reinstalling.

 

http://www.sevenforums.com/network-sharing/375850-wlan-extensibility-module-has-failed-start.html

 

Louis



#15 BrokenDroidBB8

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Posted 29 December 2015 - 04:48 PM

Since my last response I received my new battery and suddenly the display glitches have ceased to occur despite the Common Job Client and WLAN errors still being detected by MTB every day. I have already uninstalled and reinstalled my WLAN drivers but will continue to pursue the errors, however, the sudden performance change leads me to believe that these display issues have been related to a faulty battery (I replaced a battery the first time they were occurring).

 

Thank you for your help in the matter, I will post here if I discover anything new or anything changes.

 

Thanks again!






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