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Windows 8.1 BAD_POOL_HEADER


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#1 signofzeta

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Posted 03 November 2015 - 04:19 PM

I had this happen 3 times, once 2 months ago, once yesterday, and once today.  It only happens when I try to play the game Dirty Bomb, and it seems to happen when a map in the game is loading, or if I am going back into the lobby screen.  I want to know if it is the game's fault, or is it my own computer's fault?

 

Another thing, every time I get this BSOD, the SMART raw values for the spin up time goes up, and I don't want to have to play this game only to break my hard drive.

 

Attached File  SysnativeFileCollectionApp.zip   1.92MB   3 downloads

 

For the perfmon report, it says something like "an error occured while trying to generate the report.  The operator or administrator has refused the request".

 

Windows 8.1 64 bit

 

Windows 8 64 bit originally installed

 

OEM

 

Bought it April 2014

 

Never reinstalled OS, only upgraded it from 8 to 8.1 at around September or October of 2014

 

Intel Core i7-4700HQ CPU @ 2.40GHz  2.39GHz

 

Intel HD Graphics 4600

and

Nvidia Geforce GTX 760M

 

ASUS N56JR-DS71-CA

 

Laptop


Edited by signofzeta, 03 November 2015 - 05:15 PM.


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#2 usasma

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Posted 03 November 2015 - 05:25 PM

Your UEFI/BIOS (version N56JR.204) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

These devices have problems in Device Manager:

 

Bluetooth Audio Device    BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\7&C87B9D0&0&000000000000_00000000    This device cannot start.

 

Virtual Bluetooth Support (Include Audio)    BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\7&C87B9D0&0&000000000000_00000000    This device is not working properly because Windows cannot load the drivers required for this device.

 

Bluetooth LWFLT Device    BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\7&C87B9D0&0&000000000000_00000000    This device is not working properly because Windows cannot load the drivers required for this device.

Please install the drivers for your Bluetooth audio device and see if that fixes all of these errors after a reboot.

 

Lot's of Windows Update failures.  Please check and be sure that you have ALL available Windows Updates.  If you have problems installing updates, post back for some suggestions.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)}http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
 
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility}http://support.asus.com/download/download.aspx
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
 
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver   [br]   Likely BSOD cause - haven't seen recently (15Jan2013)}http://support.asus.com/download/options.aspx?SLanguage=en
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
 
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
Dritek Keyboard Filter Driver}OEM none at http://www.dritek.com.tw/download_en.htm
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
 
 If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html




Analysis:
The following is for informational purposes only.
**************************Tue Nov  3 15:56:12.630 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110315-21015-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18066.amd64fre.winblue_ltsb.150928-1002
System Uptime:0 days 19:11:22.350
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+1036 )
BugCheck 19, {d, ffffd001c7a782b0, 5c5b23fec4, 5671838b3dd1fad3}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000d,
Arg2: ffffd001c7a782b0
Arg3: 0000005c5b23fec4
Arg4: 5671838b3dd1fad3
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  ShooterGame-Wi
FAILURE_BUCKET_ID: 0x19_d_nt!ExDeferredFreePool
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N56JR.204
  BIOS Release Date             10/31/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56JR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  2 17:00:27.056 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110215-55078-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18066.amd64fre.winblue_ltsb.150928-1002
System Uptime:18 days 18:19:00.605
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+dac )
BugCheck 19, {e, ffffd000236bb2b0, 0, fd53234651a14365}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000e,
Arg2: ffffd000236bb2b0
Arg3: 0000000000000000
Arg4: fd53234651a14365
BUGCHECK_STR:  0x19_e
PROCESS_NAME:  CNMNSST.exe
FAILURE_BUCKET_ID: 0x19_e_nt!ExDeferredFreePool
CPUID:        "Intel® Core™ i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  N56JR.204
  BIOS Release Date             10/31/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56JR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Tue Nov  3 15:56:12.630 2015 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
rikvm_38F51D56.sys          Mon Jun 17 00:05:56 2013 (51BE8B24)
btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
athw8x.sys                  Fri Jun 21 06:50:52 2013 (51C4300C)
IntelPcc.sys                Tue Jul  2 23:25:40 2013 (51D399B4)
plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
RtsPer.sys                  Tue Jul 23 02:53:49 2013 (51EE287D)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
AsHIDSwitch64.sys           Tue Aug  6 05:27:43 2013 (5200C18F)
AsusTP.sys                  Mon Aug 19 05:41:01 2013 (5211E82D)
RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
networx.sys                 Tue Nov 19 12:06:31 2013 (528B9A97)
nvlddmkm.sys                Tue Dec 24 14:41:39 2013 (52B9E373)
nvpciflt.sys                Tue Dec 24 14:42:21 2013 (52B9E39D)
btfilter.sys                Thu Jan  2 00:24:20 2014 (52C4F804)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
mbae64.sys                  Mon Sep  8 14:27:15 2014 (540DF503)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
VBoxUSBMon.sys              Thu Oct 15 09:49:18 2015 (561FAEDE)
VBoxDrv.sys                 Thu Oct 15 09:49:46 2015 (561FAEFA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  2 17:00:27.056 2015 (UTC - 5:00)**************************
VBoxUSBMon.sys              Thu Oct 15 07:59:57 2015 (561F953D)
VBoxDrv.sys                 Thu Oct 15 08:01:06 2015 (561F9582)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=networx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 signofzeta

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Posted 03 November 2015 - 06:11 PM

Just letting you know, I ran BlueScreenView, and the culprit for the first and third BSOD's was ntoskrnl.exe, and for the second BSOD, it was ntoskrnl.exe as well as afd.sys and tcpip.sys.  I also had other BSOD, but the ones I am concerned with is the BAD_POOL_HEADER ones that most recently happened, and I don't care about the older BSOD's.

 

The BSOD happens when in the game Dirty Bomb, I am trying to get into a match, or the match finished, and is trying to get into the lobby.  The BSOD doesn't happen every time though, and out of many times the match starting or ending, it only happened 3 times.  And this only happens on this game.  I have played Dragon Age Inquisition multiplayer online, and nothing is wrong, no BSOD.  I am just not sure if it is my computer's fault, or if it is the fault of the game.

 

I am also reluctant to update any drivers because the last time I did it, the games I frequently play don't work anymore, and I do play very old games.  Before the BSOD's, I have had these drivers for a long time, and it didn't affect performance of my computer, and my computer never BSOD.


Edited by signofzeta, 03 November 2015 - 06:29 PM.


#4 usasma

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Posted 03 November 2015 - 06:56 PM

I only make suggestions.  You choose what you do/do not do to your system.

 

Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
- then I rule out hardware (less than 10% of BSOD's are due to this)
- then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).
 

Good luck to you.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 signofzeta

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Posted 03 November 2015 - 07:02 PM

When I read your post, it seemed overwhelming.  I basically want to know why is it exactly that game that causes the BSOD, and in only 3 instances out of many, and not any other program?  I posted about this problem in the forums for this game, and am still waiting for a reply.

 

I do know that with BlueScreenView, in all 3 cases, Ntoskrnl.exe is the culprit.

 

I basically want to know, why does this BSOD happen some of the time, but not all the time, despite having the same drivers every time I play this game?



#6 usasma

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Posted 04 November 2015 - 06:59 AM

BSOD analysis is overwhelming.  It takes most analysts at long time to begin to become competent at it.  It's complicated enough that some never become competent.

I've been working on computers for many, many years - and have been doing BSOD analysis for about 10 years (I'm 63 years old).

In order to explain everything to you, I'd have to take you through more than 10 years of my history - and that would take...more than 10 years.

 

Windows systems are dynamic.  By this I mean that they are constantly changing, and that there are things going on in the background constantly that you can't see.

As such, while an error may seem random to you - it actually isn't.  It's our job as analysts to figure out the patterns (or the lack of a pattern).

 

ntoskrnl.exe is the kernel (core) of the operating system.  As such, if it was having problems, you'd see many more issues other than the occasional BSOD.

Most often what happens is that a 3rd party driver (non-Windows) will write to a memory address owned by ntoskrnl.exe and then the 3rd party driver will exit.

Eventually ntoskrnl.exe gets around to using that memory address - and it finds that the data in it is corrupted.  At this point it panics and spits out a BSOD.

As the 3rd party driver is not longer loaded, there's nothing else to blame the crash on other than ntoskrnl.exe.

 

As for the exact reason why - it's specified in the BSOD.  It's called a pool corruption.

As for exactly what it is, have a look at this article:  http://blogs.msdn.com/b/ntdebugging/archive/2011/10/31/call-stacks-for-pool-allocations.aspx

This is from the FAILURE_BUCKET_ID: 0x19_d_nt!ExdeferredFreePool - which is where the problem occurred.

I'll be frank with you - I don't understand a lot of what's in that article myself.

 

To figure out more detailed information about this, you'll also need to submit a full memory dump.

Then a trained analyst will be able to tell you exactly which command caused the actual problem - but what are you going to do when it tells you that it was a push to a register that failed?

Especially since (from 2 paragraphs ago), it's likely that the error report isn't even correct - and ntoskrnl.exe probably isn't to blame?

 

I don't do this as I find that it's not worth the time spent (although other analysts will do this analysis).

Additionally, as there's always a shortage of analysts (because it's so hard to learn), we don't have time to dissect a BSOD the way that a driver developer would.

 

Finally, if we do figure out exactly what command in what driver is causing the error - how are you going to fix it?  It'll cost you thousands of dollars to get a driver rewritten - if it's allowed under the EULA.

I don't spend my time on this because, once I've identified a problem driver the solution is to simply replace the driver (remember the 3 things that I look for from my previous post).  So I then suggest that you uninstall it and replace it with another copy that's known to be good (usually from the device manufacturer's website).  This is a lot faster and a lot cheaper than other solutions.  I make multiple suggestions as that's more likely to isolate the problem than doing them one at a time.  If I was certain what the driver was, the process would remain the same - because dynamic systems often don't have just 1 driver that's to blame.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 technonymous

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Posted 04 November 2015 - 09:19 PM

I Looked over the dump files and found a few things...

 

Steam.exe Update it.

 

iaStorA.sys HD Controller Drivers. This came up the most. Download a new updated driver.

 

CNMNSST.exe Some Network scanner program. Update it.

 

ShooterGame-Wi Some game. Update it.



#8 usasma

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Posted 05 November 2015 - 06:05 AM

What are the odds that something different will cause a BSOD on the system each time a BSOD occurs?

 

Just FYI - a BSOD is usually a crash of a driver that operates in kernel mode - app crashes don't happen in kernel mode, they work in the user space (user mode).  WLTRAY.EXE, mbam.exe, and mbamservice.exe are all programs that run in user mode.

An app crash (program crash) will not cause a BSOD directly (which happens to prevent your system from potentially being damaged).

Many more things can harm a system in kernel mode, that's why user mode is used for most programs.

Here's some articles on the differences between the modes:  https://www.google.com/search?q=difference+between+kernel+mode+and+user+mode&ie=utf-8&oe=utf-8

 

This doesn't (IMO) warrant disregarding the diagnostics, nor does it justify replacing/uninstalling/reinstalling drivers and programs without stronger proof that they are indeed to blame.

If that's the case, then it's time to reinstall Windows and reinstall your applications - as that will likely fix any app (program) errors that you may have - but that's a bit of a drastic solution for a simple BSOD issue.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 technonymous

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Posted 05 November 2015 - 04:30 PM

I know you're right I am just posting what was in the dump and iaStorA.sys came up a dozen times. That's a important driver so I would start there. However, It may not have anything to do with a driver. HD cables, failing hd, Failing motherboard etc.






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