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Disk use always at 100%


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16 replies to this topic

#1 Alin812

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Posted 03 November 2015 - 02:54 PM

Hi, I've been having some trouble over the last month or so with my Windows 8.1 computer running almost always at 99-100% disk usage. It seems to come and go, sometimes it begins running at 100% when I've been using it for awhile, sometimes not at all, but it almost always does it when I wake it up or restart it and the computer is VERY slow and unusable for at least 5-10 minutes. No process or app shows as taking up any disk usage, in fact most of them are at 0 MB.

 

I've Googled extensively and tried everything I found; turning off Windows search/BITS/Superfetch, changing the RAM settings and running Malwarebytes, Super Anti-Spyware, etc. Nothing seems to have helped. Is there anything else I can try to figure out what's causing the excessive disk usage? 


Edited by Alin812, 03 November 2015 - 02:56 PM.


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#2 RolandJS

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Posted 03 November 2015 - 02:57 PM

Download and run BC's MiniToolbox; download and run Piriforms's Speccy.  Simply post a quick-list of the programs you have installed and are running.  No need to post the long logs at this time.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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#3 Alin812

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Posted 03 November 2015 - 03:35 PM

I ran both programs, the only applications running right now are Avast and Chrome. The task manager shows 68 background processes and 24 Windows processes.



#4 Captain_Chicken

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Posted 03 November 2015 - 04:22 PM

Download and run Ccleaner. Check under the tools and the startup tab to see how many programs are running on startup, and disable you don't need.

Computer Collection:

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#5 Alin812

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Posted 03 November 2015 - 04:29 PM

I've tried that and only have a handful of programs that run at startup. I also tried cleaning up the registry, it didn't help. Mini Toolbox seemed to turn up a lot of errors.

Attached Files

  • Attached File  MTB.txt   40.62KB   4 downloads


#6 Captain_Chicken

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Posted 03 November 2015 - 04:48 PM

Bleeping computer recommends against the use of registery cleaner. They do more harm than good. 100% disk usage could be caused by a failing hard drive, as a failing drive reads data multiple times to check that it is correct. Try running chkdsk /f in an elevated command prompt and make sure to keep regular backups.

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#7 Alin812

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Posted 04 November 2015 - 10:45 AM

I ran chkdsk /f this morning and it didn't seem to turn up anything. It also didn't fix anything. How would I know if the hard drive was failing? Is that the only thing it could be now?



#8 dc3

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Posted 04 November 2015 - 11:08 AM

As Captian_Chicken has already posted, Bleeping Computer DOES NOT recommend the use of registry cleaners, it also does not recommend the use of optimization software.

 

There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.

 

RolandJS requested that you run the MiniToolBox and Speccy.  I will be a little more specific.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
================
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Alin812

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Posted 20 November 2015 - 10:44 AM

Thank you for the detailed instructions, dc3, I appreciate it.
 
 
 
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/10/2015 06:48:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: homecomputer)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 30465250
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 30465250
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/09/2015 07:49:19 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20498 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 104c
 
Start Time: 01d11afd15dce580
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 0c4d7cdc-86f1-11e5-bf87-b888e3c17f2b
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (11/09/2015 07:44:06 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20498 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 11c8
 
Start Time: 01d11a61e0ede203
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 514c4498-86f0-11e5-bf87-b888e3c17f2b
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10685813
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10685813
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/06/2015 10:57:17 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9328
 
 
System errors:
=============
Error: (11/10/2015 06:48:47 PM) (Source: DCOM) (User: homecomputer)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca
 
Error: (11/10/2015 06:48:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SolutoService service.
 
Error: (11/10/2015 08:27:20 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SolutoService service.
 
Error: (11/09/2015 07:40:46 AM) (Source: DCOM) (User: homecomputer)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (11/09/2015 07:40:16 AM) (Source: DCOM) (User: homecomputer)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (11/06/2015 01:56:26 PM) (Source: DCOM) (User: homecomputer)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (11/06/2015 01:55:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SolutoService service.
 
Error: (11/06/2015 01:55:41 PM) (Source: DCOM) (User: homecomputer)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (11/05/2015 04:05:53 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SolutoService service.
 
Error: (11/05/2015 10:32:04 AM) (Source: DCOM) (User: homecomputer)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
 
Microsoft Office Sessions:
=========================
Error: (11/10/2015 06:48:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: homecomputer)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 30465250
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 30465250
 
Error: (11/10/2015 06:47:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/09/2015 07:49:19 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20498104c01d11afd15dce5804294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\LiveComm.exe0c4d7cdc-86f1-11e5-bf87-b888e3c17f2bmicrosoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (11/09/2015 07:44:06 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2049811c801d11a61e0ede2034294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\LiveComm.exe514c4498-86f0-11e5-bf87-b888e3c17f2bmicrosoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10685813
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10685813
 
Error: (11/06/2015 01:55:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/06/2015 10:57:17 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9328
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-11-04 07:42:50.206
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-03 12:36:15.992
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-01 14:05:56.241
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-01 13:29:00.628
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-30 11:29:42.401
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-28 11:03:12.829
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-25 15:13:53.758
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-25 14:41:35.043
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-25 14:26:37.059
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-09-20 09:23:49.281
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Common Files\Avnex\vcs64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20077 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Aloha TriPeaks (HKLM-x32\...\WTA-cf7342be-722d-4860-bbfe-6524f9990461) (Version: 2.2.0.98 - WildTangent) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{C9C0FE2C-602E-49D7-8C42-5B9E8FF04798}) (Version: 4.0.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.4.2233 - AVAST Software)
Backup Manager v4 (HKLM-x32\...\{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-2676c46f-0e76-4f89-ab01-0272322795d2) (Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Card Reader Driver Installer (HKLM\...\{F0A7DF2F-0BE0-470F-B137-D7A19F977189}) (Version: 15.4.4.2 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Corel Office - CS Templates (HKLM-x32\...\{1A1E33D2-9824-454A-B8CB-50072118635A}) (Version: 5.18 - ????) Hidden
Corel Office - CT Templates (HKLM-x32\...\{26D19512-874B-4EDA-B7F1-779850B2AD5A}) (Version: 5.18 - ??????) Hidden
Corel Office - IPM (HKLM-x32\...\{39FE455F-9478-451B-9420-73C15143DF8E}) (Version: 5.18 - Corel Corporation) Hidden
Corel Office - JP Templates (HKLM-x32\...\{1D11E96F-0405-4B99-8356-5750B1D9FAE9}) (Version: 5.18 - ???) Hidden
Corel Office - KR Templates (HKLM-x32\...\{5746E4F9-77C6-47E8-A737-A5975A57B4AA}) (Version: 5.18 - ???) Hidden
Corel Office - Launcher (HKLM-x32\...\{E74EA3B1-7192-489D-9A57-0AE918FEC001}) (Version: 5.18 - Corel Corporation) Hidden
Corel Office - Templates RU (HKLM-x32\...\{F45048A1-12C4-4B08-A3EB-32D88033368A}) (Version: 5.18 - ???????? ???????????) Hidden
Corel Office - Templates1 (HKLM-x32\...\{5017D60D-C0A5-4CC8-8D2F-0BDA1ADF39D0}) (Version: 5.18 - Your Company Name) Hidden
Corel Office (HKLM-x32\...\_{36C95AD3-D330-4BAA-884A-9F3EFD15A5EA}) (Version: 5.0.119.1520 - Corel Corporation)
Corel Office (HKLM-x32\...\{2E962241-E3F7-4FF6-9AD1-5EB99D3AE227}) (Version: 5.18 - Corel Corporation) Hidden
Corel Office (HKLM-x32\...\{36C95AD3-D330-4BAA-884A-9F3EFD15A5EA}) (Version: 5.18 - Corel Corporation) Hidden
Corel Paint Shop Pro X (HKLM-x32\...\{1A15507A-8551-4626-915D-3D5FA095CC1B}) (Version: 10.10 - Corel Inc)
Corel PaintShop Pro X4 (HKLM-x32\...\_{00580795-581C-4587-B9F2-37320D7AB37F}) (Version: 14.2.0.1 - Corel Corporation)
Corel PaintShop Pro X4 (HKLM-x32\...\{00AE1A2D-7BC2-4359-A0EC-E19F36E391BB}) (Version: 14.2.0.1 - Corel Corporation) Hidden
Corel PaintShop Pro X6 (HKLM-x32\...\_{166D1CB6-DD8A-40DD-9E25-4D31D2D6DE4D}) (Version: 16.2.0.20 - Corel Corporation)
Corel PaintShop Pro X6 (HKLM-x32\...\{161AB62E-65D6-46E5-B3D8-2AC15D3B920B}) (Version: 16.2.0.20 - Corel Corporation) Hidden
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.4) (Version: 5.0.1.4 - Coupons.com Incorporated)
CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3103_44819 - CyberLink Corp.)
CyberLink PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4220.52 - CyberLink Corp.)
Delicious: Emily's True Love Premium Edition (HKLM-x32\...\WTA-491d10fd-ffba-4aa5-b8b2-315e0a6acce7) (Version: 2.2.0.98 - WildTangent) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-b6053656-061e-4251-9dfd-bc3cd10128e2) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.10.8 - Dropbox, Inc.)
ETDWare PS/2-X64 11.6.4.001_WHQL (HKLM\...\Elantech) (Version: 11.6.4.001 - ELAN Microelectronic Corp.)
Evernote v. 5.7.2 (HKLM-x32\...\{FB57263E-706F-11E4-A65F-00163E98E7D6}) (Version: 5.7.2.5753 - Evernote Corp.)
FileStream pcPhotos (HKLM-x32\...\FileStream pcPhotos) (Version: 3.0 - FileStream, Inc.)
Final Drive: Nitro (HKLM-x32\...\WTA-f1147bf7-9711-4dc7-987b-384b1aea6c5d) (Version: 2.2.0.95 - WildTangent) Hidden
FormatFactory 3.5.0.0 (HKLM-x32\...\FormatFactory) (Version: 3.5.0.0 - Format Factory)
Gateway Device Fast-lane (HKLM\...\{3F62D2FD-13C1-49A2-8B5D-47623D9460D7}) (Version: 1.00.3007 - Gateway Incorporated)
Gateway MyBackup (HKLM-x32\...\InstallShield_{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation)
Gateway Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3006 - Gateway Incorporated)
Gateway Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3011 - Gateway Incorporated)
Glary Utilities 5.14 (HKLM-x32\...\Glary Utilities 5) (Version: 5.14.0.27 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.80 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HandBrake 0.10.2 (HKLM-x32\...\HandBrake) (Version: 0.10.2 - )
Helium (HKLM-x32\...\{9A781940-AC41-4D5E-8E1E-76A04B916FB9}) (Version: 1.0.0 - ClockworkMod)
HP ENVY 5530 series Basic Device Software (HKLM\...\{CE838BCA-A2CA-4E8E-88C3-C2D4ECA150D1}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP ENVY 5530 series Help (HKLM-x32\...\{97EAE055-1BE8-4775-8101-453E9715EC3F}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
ICA (HKLM-x32\...\{00580795-581C-4587-B9F2-37320D7AB37F}) (Version: 14.2.0.1 - Corel Corporation) Hidden
ICA (HKLM-x32\...\{166D1CB6-DD8A-40DD-9E25-4D31D2D6DE4D}) (Version: 16.1.0.48 - Corel Corporation) Hidden
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3004 - Gateway Incorporated)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
IPM_PSP_COM (HKLM-x32\...\{00BEE329-BAAB-49FF-9B66-55E4B12B9ADD}) (Version: 14.2.0.1 - Corel Corporation) Hidden
IPM_PSP_COM (HKLM-x32\...\{164D34E1-0271-4960-8A26-E8990A302DB1}) (Version: 16.1.0.48 - Corel Corporation) Hidden
IPM_PSP_COM64 (HKLM\...\{1678F86C-889D-4198-8249-F4625058256B}) (Version: 16.1.0.48 - Corel Corporation) Hidden
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Java 7 Update 80 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217080FF}) (Version: 7.0.800 - Oracle)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-0b4f11c4-aec8-4fdf-807f-97b4a5d838ba) (Version: 2.2.0.98 - WildTangent) Hidden
K-Lite Codec Pack 10.9.0 Basic (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.9.0 - )
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Launch Manager (HKLM-x32\...\LManager) (Version: 7.0.4 - Gateway)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3003 - Gateway Incorporated)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 41.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 41.0.1 (x86 en-US)) (Version: 41.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.1.5750 - Mozilla)
Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-73c46c56-f863-44a1-b24e-878655f88cfb) (Version: 2.2.0.98 - WildTangent) Hidden
Nero 12 Essentials OEM.a01 (HKLM-x32\...\{9BF0D9FE-9893-4647-81B9-17B7BEA4E6FD}) (Version: 12.5.00000 - Nero AG)
Peggle Nights (HKLM-x32\...\WTA-77b269c1-26b8-4f0d-a3ca-c708e51ea692) (Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (HKLM-x32\...\WTA-396911e4-88ce-4cd1-950b-a584a7435800) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-76e5fff4-80af-4fc2-b6d0-48933c81fd6d) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-c703cd4d-45e5-492e-8b58-9307cdf948d2) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-4c0d407c-23a1-4e8f-b01a-f2a937d2316e) (Version: 2.2.0.98 - WildTangent) Hidden
Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0002 - Nero AG) Hidden
Product Improvement Study for HP ENVY 5530 series (HKLM\...\{693E1B07-E7A7-4744-9B06-DBDFEED23704}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
PSPPContent (HKLM-x32\...\{006CAAEF-CA96-4181-AC22-FE56D61432E4}) (Version: 14.2.0.1 - Corel Corporation) Hidden
PSPPContent (HKLM-x32\...\{162BD2D6-6C63-41A7-8151-93188450D36A}) (Version: 16.1.0.48 - Corel Corporation) Hidden
PSPPHelp (HKLM-x32\...\{00D74A7A-F7AD-4D00-ABD2-0973836292C7}) (Version: 14.2.0.1 - Corel Corporation) Hidden
PSPPHelp (HKLM-x32\...\{16346B2A-87BC-407C-9D6B-72A4D21ABF03}) (Version: 16.1.0.48 - Corel Corporation) Hidden
PSPPro64 (HKLM\...\{0015DE8E-8D9F-403E-8E5A-4098410E6125}) (Version: 14.2.0.1 - Corel Corporation) Hidden
PSPPro64 (HKLM\...\{16582334-495C-4F1C-A66B-3BFD8866B674}) (Version: 16.2.0.20 - Corel Corporation) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.05 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6657 - Realtek Semiconductor Corp.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
SCRABBLE (HKLM-x32\...\WTA-bdd20913-8d36-48a1-b560-0b5e90c85dc3) (Version: 3.0.2.48 - WildTangent) Hidden
Setup (HKLM-x32\...\{00D13418-7DDF-4D3D-A237-E297B103BB6B}) (Version: 14.2.0.1 - Corel Corporation) Hidden
Setup (HKLM-x32\...\{16006EE1-DDB7-4E5F-8696-9FEF32C0151A}) (Version: 16.1.0.48 - Corel Corporation) Hidden
Soluto (HKLM\...\{94EB0E2C-B6C4-4B44-8825-68E0774F2213}) (Version: 1.3.1497.1 - Soluto)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.4.99.ga249b5f1 - Spotify AB)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1164 - SUPERAntiSpyware.com)
Tales of Lagoona (HKLM-x32\...\WTA-fbeb1a9a-8b47-4167-90c8-af78aa9671fc) (Version: 2.2.0.110 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{BB5A0BB0-657F-48DC-A475-5503F39CED05}) (Version: 2.14.1202 - Samsung Electronics Co., Ltd.)
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.5.0.0 - Azureus Software, Inc.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-gateway) (Version: 4.0.10.5 - WildTangent) Hidden
WinX DVD Ripper 5.6.0 (HKLM-x32\...\WinX DVD Ripper_is1) (Version:  - Digiarty Software, Inc.)
WizMouse v1.7.0.3 (HKLM-x32\...\WizMouse_is1) (Version:  - Antibody Software)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
Zuma's Revenge (HKLM-x32\...\WTA-3481006b-5164-47f2-8c7a-2c423896ba95) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 72%
Total physical RAM: 3911.27 MB
Available physical RAM: 1081.35 MB
Total Virtual: 8007.27 MB
Available Virtual: 4379.72 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Gateway) (Fixed) (Total:445.75 GB) (Free:227.92 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HOMECOMPUTER
 
Administrator            Guest                              
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#10 dc3

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Posted 20 November 2015 - 11:31 AM

Click on the Windows key windowskey_zps092d5c75.png and the R key together.
 
Type services.msc in the Search programs and files box.  
 
Serivices will appear above in the results, right click on it and select Run as administrator
 
When Services opens scroll down to Windows Live Communications Service, right click on it and select Properties.
 
Make sure the service is running and the Startup type is set to Automatic

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#11 dc3

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Posted 20 November 2015 - 11:34 AM

Download and run BC's MiniToolbox

You can download the MiniToolBox here at Bleeping Computer, but the author is Farbar.


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#12 Alin812

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Posted 20 November 2015 - 11:39 AM

Windows Live Communications Service doesn't show up under Services at all. I already downloaded MiniToolBox and ran it.



#13 dc3

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Posted 20 November 2015 - 12:18 PM

I was not suggesting that you download and run the minitoolbox, you already have and posted the results.

 

I was correcting RolandJS, what he posted suggests that the minitoolbox was developed here at Bleeping Computer.

 

The service suggested was one suggested by a Microsoft engineer and moderator of the Microsoft Community website.  Why is this not surprising? :mellow:

 

Let's try something else.  Let's do a clean boot to see if we can find what is causing this.

 

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
1.  Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type msconfig.exe in the Search programs and files box.  
 
2.  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
3.  Click on the General tab.   
 
4.  Click the Selective startup option. 
 
5.  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
6.Click on the Services tab. 
 
7.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
8.  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
When the computer is restarted it will boot normally.  
 
Do the problems persist?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 RolandJS

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Posted 21 November 2015 - 09:02 AM

"...I was correcting RolandJS, what he posted suggests that the minitoolbox was developed here at Bleeping Computer..."

Thanks for catching that, dc3, I meant to indicate MiniToolbox [by Farbar] is available within BC's downloads section.


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#15 Alin812

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Posted 23 November 2015 - 11:31 AM

I did what dc3 said on Friday afternoon and monitored things over the weekend. The 99-100% disk usage now only happens when I start up (or wake) the computer. It shows 99-100% for up to five minutes after start up and then goes back down and the problem rarely happens while I use the computer.






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