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Win10: no screen, CQ60-615 in safe mode


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11 replies to this topic

#1 jtpaigelll

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Posted 03 November 2015 - 09:10 AM

How do I get out of safe mode, in order to get reconnected to external monitor VGA. I have tried fn+f4 but there must be another step before that or instead to get the driver back on for the external monitor.

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#2 usasma

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Posted 03 November 2015 - 04:48 PM

I'm not sure that I understand what you're asking, but will give it a try.

To get out of Safe Mode, you should just be able to reboot.

If you reboot and return to Safe Mode, then check the options in MSCONFIG to see if Safe Mode is selected there.

 

The exact key combination to enable an external monitor depends on the make/model of your system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jtpaigelll

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Posted 04 November 2015 - 07:04 PM

The problem is that I no longer have visual because my laptop screen no longer functions, my external monitor (vga) driver is off because of the safe mode. Therefore, I am working blind...no screens. My model is Compaq CQ60-615, I need to know what hotkeys to use to change from safe to normal mode.



#4 usasma

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Posted 05 November 2015 - 05:40 AM

When the system first boots you should be able to see the screen in an external monitor without any key presses.

The manual advises to press Fn and 4 in order to switch between screen and external monitor

 

Older versions had issues with this inside of Windows, and the workaround was to execute the commands before Windows loaded.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 britechguy

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Posted 05 November 2015 - 10:15 AM

I'm also utterly unclear about what you're calling "safe mode" because even if you were in it if you shutdown and restart you certainly aren't in it anymore.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#6 usasma

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Posted 05 November 2015 - 05:31 PM

In msconfig you can make "Safe Boot" a permanent boot mode - so you boot into Safe Mode always.

It's a check box in the Boot tab under the Boot Options section.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 britechguy

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Posted 05 November 2015 - 06:02 PM

In msconfig you can make "Safe Boot" a permanent boot mode - so you boot into Safe Mode always.

It's a check box in the Boot tab under the Boot Options section.

 

I understand that this *can* be done, but so few people do it or know how to do it, it seems a circumstance that's improbable.  I still feel like this request is lacking in adequate detail (and I tried the best I could with what was offered).


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#8 jtpaigelll

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Posted 05 November 2015 - 07:35 PM

Thanks to you both for trying to help me with this problem. However, I still haven't been able to get a visual on my external monitor when I turn on my laptop. At this point I am not sure what else to do.

#9 britechguy

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Posted 05 November 2015 - 07:45 PM

What type or types of video outputs does your laptop have?   If it's got VGA and HDMI I'd try connecting whichever one of the two you've not tried.

 

It strikes me as very odd that the laptop doesn't revert to its built-in screen when nothing else is connected at boot time.  I've never encountered one that didn't since visual output is pretty much vital in order to interact with a computer (for the sighted and in the absence of screen-reading software).

 

The specs on this machine indicate that it came with WIN7 from the factory.  This means it also predates UEFI and so the usual BIOS splash screen should be coming up before Windows boots.  Does it?


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#10 jtpaigelll

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Posted 05 November 2015 - 09:03 PM

I don't know the answer to your question. I have no screen on my laptop since the summer. The only visual I had was the external monitor VGA connection. I have restarted my computer many times since I lost my visual on my external monitor. I have tried all the hotkeys and nothing is working.

#11 britechguy

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Posted 05 November 2015 - 09:16 PM

Well, in light of this new information, dollars to donuts your video card is defunct.  The fact that you have no BIOS splash screen, and have had no video on the laptop's screen, but could still get it on an external monitor for a while suggests to me that things have been dying in stages and now your video card is dead, dead, dead.  I could have possibly been just your built-in screen, but that's unlikely given the circumstances and progression now described.

 

Given the vintage of your laptop, the cost of even trying to fix what might be wrong, and the cost of a lower-end newer laptop that's light years ahead of the hardware you have I'd really suggest you look for a replacement.

 

Getting your data off of your existing drive, provided it has not gone south (and I doubt it has), is easy.

 

From a cost-effectiveness perspective it's time to move on.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#12 jtpaigelll

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Posted 06 November 2015 - 12:19 AM

Thanks again, I had come to that conclusion a while back, but was hoping that I could have a little more time.




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