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Slow internet months after installing Windows 10


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27 replies to this topic

#1 Wist

Wist

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Posted 02 November 2015 - 07:25 PM

Hello I am currently having very slow wifi internet that sporadically returns to normal speeds only late at night. I am essentially a noob with the inner workings of my laptop and therefore I have no idea why this problem has arisen.

 

Here are some details:

• All devices including 2 PCs have normal internet speeds

• Speedtest.net on my phone comes out with Ping of 3, DL avg 25mbps and Up load of 8.36mbps in one test and 4.62mbps in another

• Speedtest.net won’t even run properly on my laptop and the test stalled at ping of 3 and DL of 0.94mbps

• When loading simple web pages like google it be super so or not load at all and have errors such as “DNS_PROBE_FINISHED_NO_INTERNET” and “ERR_CONNECTION_CLOSED” and “ERR_EMPTY_RESPONSE” and “ERR_NETWORK_CHANGED”

• I am using Chrome and I believe I am on the latest version.

• Slow in every other browser as well

• I have never had this problem before windows 10

 

I have also had this problem before (1+ months ago) but all devices in my house had this problem as well. It was fixed when our internet provider reset our internet from their end.

 

 

This is what I have tried: (not much)

• Run scans with antivirus

• When I turn my wifi off and then on again it seems to have momentarily fixed itself

• Haven’t touched settings since the last time the problem occurred because I don’t want to screw anything up

• I cannot connect through Ethernet cable for some reason (never have been able to)

 

 I am a student and I rely on the internet a lot. Any help is very much appreciated, thank you.



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#2 Aura

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  • Local time:09:21 PM

Posted 02 November 2015 - 10:05 PM

Hi Wist :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Wist

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Posted 02 November 2015 - 10:23 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Chelsea (administrator) on 03-11-2015 at 16:21:46
Running from "C:\Users\Chelsea\Stuff\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Aspire V5-572PG Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : ChelseasLaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Orcon
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 08-9E-01-D1-5C-30
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-18-8B-27-8D-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : Orcon
   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
   Physical Address. . . . . . . . . : 70-18-8B-27-8D-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4583:588:a1fa:240d%14(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.1.1.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, 3 November 2015 2:31:20 PM
   Lease Expires . . . . . . . . . . : Wednesday, 4 November 2015 4:19:19 PM
   Default Gateway . . . . . . . . . : 10.1.1.1
   DHCP Server . . . . . . . . . . . : 10.1.1.1
   DHCPv6 IAID . . . . . . . . . . . : 393222283
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-90-DC-62-08-9E-01-D1-5C-30
   DNS Servers . . . . . . . . . . . : 10.1.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.Orcon:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Orcon
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:d7:22a4:869d:9e1c(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::d7:22a4:869d:9e1c%8(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 318767104
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-90-DC-62-08-9E-01-D1-5C-30
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  BoB.Orcon
Address:  10.1.1.1
 
Name:    google.com
Addresses:  2404:6800:4003:c01::8a
 101.98.9.20
 101.98.9.53
 101.98.9.59
 101.98.9.57
 101.98.9.49
 101.98.9.48
 101.98.9.16
 101.98.9.35
 101.98.9.27
 101.98.9.31
 101.98.9.26
 101.98.9.38
 101.98.9.24
 101.98.9.37
 101.98.9.46
 101.98.9.42
 
 
Pinging google.com [101.98.9.20] with 32 bytes of data:
Reply from 101.98.9.20: bytes=32 time=4ms TTL=58
Reply from 101.98.9.20: bytes=32 time=5ms TTL=58
 
Ping statistics for 101.98.9.20:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms
Server:  BoB.Orcon
Address:  10.1.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 2001:4998:58:c02::a9
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=205ms TTL=42
Reply from 98.139.183.24: bytes=32 time=202ms TTL=42
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 202ms, Maximum = 205ms, Average = 203ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...08 9e 01 d1 5c 30 ......Realtek PCIe GBE Family Controller
 12...12 18 8b 27 8d 5d ......Microsoft Wi-Fi Direct Virtual Adapter
 14...70 18 8b 27 8d 5d ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
  1...........................Software Loopback Interface 1
  3...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  8...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.1.1.1         10.1.1.7     25
         10.1.1.0    255.255.255.0         On-link          10.1.1.7    281
         10.1.1.7  255.255.255.255         On-link          10.1.1.7    281
       10.1.1.255  255.255.255.255         On-link          10.1.1.7    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.1.1.7    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.1.1.7    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:9d38:6abd:d7:22a4:869d:9e1c/128
                                    On-link
 14    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::d7:22a4:869d:9e1c/128
                                    On-link
 14    281 fe80::4583:588:a1fa:240d/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/03/2015 02:35:10 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (11/03/2015 02:35:10 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (11/03/2015 02:35:00 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (11/03/2015 02:35:00 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (11/03/2015 02:34:50 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (11/03/2015 02:34:50 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (11/03/2015 02:34:39 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (11/03/2015 02:34:39 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (11/03/2015 02:34:29 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (11/03/2015 02:34:29 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5644) An attempt to create the file "C:\WINDOWS\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
 
System errors:
=============
Error: (11/03/2015 03:58:26 PM) (Source: Service Control Manager) (User: )
Description: The Symform Contribution Service service terminated with the following error: 
%%3
 
Error: (11/03/2015 03:56:23 PM) (Source: Service Control Manager) (User: )
Description: The Symform Contribution Service service terminated with the following error: 
%%3
 
Error: (11/03/2015 03:54:20 PM) (Source: Service Control Manager) (User: )
Description: The Symform Contribution Service service terminated with the following error: 
%%3
 
Error: (11/03/2015 03:52:09 PM) (Source: Service Control Manager) (User: )
Description: The Symform Contribution Service service terminated with the following error: 
%%3
 
Error: (11/03/2015 02:33:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}
 
Error: (11/03/2015 02:33:26 PM) (Source: Service Control Manager) (User: )
Description: The Symform Contribution Service service terminated with the following error: 
%%3
 
Error: (11/03/2015 02:33:22 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (11/03/2015 02:33:22 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1326
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (11/03/2015 02:30:11 PM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
%%3
 
Error: (11/03/2015 02:29:00 PM) (Source: DCOM) (User: CHELSEASLAPTOP)
Description: CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca
 
 
Microsoft Office Sessions:
=========================
Error: (11/03/2015 02:35:10 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644-1032
 
Error: (11/03/2015 02:35:10 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644C:\WINDOWS\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (11/03/2015 02:35:00 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644-1032
 
Error: (11/03/2015 02:35:00 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644C:\WINDOWS\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (11/03/2015 02:34:50 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644-1032
 
Error: (11/03/2015 02:34:50 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644C:\WINDOWS\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (11/03/2015 02:34:39 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644-1032
 
Error: (11/03/2015 02:34:39 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644C:\WINDOWS\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (11/03/2015 02:34:29 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644-1032
 
Error: (11/03/2015 02:34:29 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5644C:\WINDOWS\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-11-03 16:19:41.254
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 16:19:41.239
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 16:01:39.500
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 16:01:39.484
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:56:03.023
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:56:03.005
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:55:32.967
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:55:32.949
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:55:02.916
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-11-03 15:55:02.899
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Acer Launch Manager (HKLM\...\{C18D55BD-1EC6-466D-B763-8EEDDDA9100E}) (Version: 8.00.3004 - Acer Incorporated)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3012 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3016 - Acer Incorporated)
Acer USB Charge Manager (HKLM\...\{07E867C5-0C48-40FF-A013-DDAF4565AD47}) (Version: 2.00.3004 - Acer Incorporated)
AcerCloud Docs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.01.2008 - Acer Incorporated)
AcerCloud Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 2.02.2022 - Acer Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Anki (HKLM-x32\...\Anki) (Version:  - )
Apple Application Support (32-bit) (HKLM-x32\...\{3540ADD5-822B-47FB-B1C2-CD7B2C8E9FEC}) (Version: 4.0.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{C9C0FE2C-602E-49D7-8C42-5B9E8FF04798}) (Version: 4.0.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
AVG (HKLM\...\{C81DCB25-41A8-4410-B18B-6FB614278850}) (Version: 16.7.7226 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.13.1.26255 - AVG Technologies)
AVG 2016 (HKLM\...\{CDA26D88-8354-4489-A37F-3589C9913E26}) (Version: 16.0.4457 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.7.7226 - AVG Technologies)
AVG Zen (HKLM\...\{4EEDF68A-1346-48B7-BCFD-43F82B0AC23E}) (Version: 1.13.1 - AVG Technologies) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-d14858de-9130-4db4-a950-dad7e4d7a863) (Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.11 - Piriform)
clear.fi Media (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.02.2012 - Acer Incorporated)
clear.fi Photo (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 2.02.2016 - Acer Incorporated)
clear.fi SDK - Video 2 (HKLM-x32\...\{EBA33CAD-E071-48d5-A168-FBA4EEB42E93}) (Version: 2.1.2606 - CyberLink Corp.) Hidden
clear.fi SDK- Movie 2 (HKLM-x32\...\{35DA427D-BB23-49B8-9AFD-CFFCFE3B708D}) (Version: 2.1.2606 - CyberLink Corp.) Hidden
CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3729_45993 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Delicious: Emily's Childhood Memories Premium Edition (HKLM-x32\...\WTA-165d8067-0661-460b-92e7-13f074c2c4bb) (Version: 3.0.2.32 - WildTangent) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.70 - DivX, LLC)
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.10.9 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.37 - Dropbox, Inc.) Hidden
f.lux (HKCU\...\Flux) (Version:  - )
FMW 1 (HKLM\...\{FE787B85-D93D-48FC-A974-0A70CACBAC35}) (Version: 1.22.2 - AVG Technologies) Hidden
Game Channels (HKLM-x32\...\WildTangentGameProvider-acer-genres) (Version: 8.1.0.17 - WildTangent, Inc.)
Game Channels (HKLM-x32\...\WildTangentGameProvider-acer-main) (Version: 8.1.0.17 - WildTangent, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.80 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-91d939c3-7c95-4ce1-810b-0342491d9dd9) (Version: 2.2.0.110 - WildTangent) Hidden
HID Monitor (HKLM-x32\...\{2FB493E5-EE80-4236-AEBD-D06F56446C02}) (Version: 1.1.5 - Acer Incorporated)
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3006 - Acer Incorporated)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1281 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.5.0.1066 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Jewel Match 3 (HKLM-x32\...\WTA-e15ed1a0-0f07-4d44-8976-1004590394b9) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-76ac7ceb-fd78-4768-9482-ceaf91be493b) (Version: 2.2.0.95 - WildTangent) Hidden
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3010 - Acer Incorporated)
Magic Academy (HKLM-x32\...\WTA-fa9b57e8-e53e-4ccf-b9e1-2532298bd37f) (Version: 2.2.0.98 - WildTangent) Hidden
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4763.1003 - Microsoft Corporation)
Microsoft Office on Demand Browser Add-ons (HKCU\...\Microsoft Office on Demand Browser Add-ons) (Version:  - Microsoft Corporation)
Microsoft Office 校正ツール 2013 - 日本語 (HKLM-x32\...\{90150000-001F-0411-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Small Basic v1.0 (HKLM-x32\...\{7AAA27E4-CDB3-49C0-AA2D-41827C001BA3}) (Version: 1.0.0.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.5.4 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.4.0 (HKLM\...\{27986EDD-C9EC-4B52-B92F-06D073F0AA52}) (Version: 6.4.0 - Motorola Mobility LLC)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 39.0 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MyPaint 1.0.0 (HKCU\...\MyPaint) (Version: 1.0.0 - Martin Renold & MyPaint Development Team)
Naver Live Streaming Service (HKCU\...\NLiveCast) (Version: 1.3.0.25 - NAVER Corp.)
Nero BackItUp 12 Essentials OEM.a01 (HKLM-x32\...\{4CA8F973-6377-4ABF-9ED5-CC2323B3C000}) (Version: 12.5.00500 - Nero AG)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.2.3.51r2 - Symantec Corporation)
Norton Online Backup ARA (HKLM-x32\...\NARA) (Version: 4.1.0.14 - Symantec Corporation) Hidden
NVIDIA Graphics Driver 327.02 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.02 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.02.2008 - Acer)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-63548060-711c-44d7-aba2-5291bc6744fe) (Version: 2.2.0.98 - WildTangent) Hidden
Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0003 - Nero AG) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.222 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 11.43 - Qualcomm Atheros)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.14.327.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C9661090-C134-46E8-90B2-76D72355C2A6}) (Version: 6.2.9200.21222 - Realtek Semiconductor Corp.)
RescueTime 2.11.2.1407 (HKLM-x32\...\{2505571C-03B3-4F9F-AC35-33F1CB4B5E9E}_is1) (Version:  - RescueTime.com)
Search App by Ask (HKLM-x32\...\{5347542D-5350-006A-76A7-A758B70C1D00}) (Version: 12.29.0.1330 - APN, LLC)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.5.0.9082 - Microsoft Corporation)
Skype™ 7.10 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.10.101 - Skype Technologies S.A.)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.4.99.ga249b5f1 - Spotify AB)
Symform (HKLM\...\{73EDDF5E-CE9E-4A77-917F-58BBA5110300}) (Version: 4.24.0.0 - Symform, Inc.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.9.4 - Synaptics Incorporated)
Tales of Lagoona (HKLM-x32\...\WTA-1766450e-693f-4c4a-8955-a8a1eb183b87) (Version: 2.2.0.110 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.11.2 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 8067.27 MB
Available physical RAM: 4795.09 MB
Total Virtual: 9347.27 MB
Available Virtual: 5634.59 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:681.99 GB) (Free:554.11 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CHELSEASLAPTOP
 
Administrator            Chelsea                  DefaultAccount           
Guest                    UpdatusUser              
 
 
**** End of log ****


#4 Aura

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Posted 04 November 2015 - 05:21 PM

Download and install the following drivers.

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_10.0.0.318_W10x64_A.zip?acerid=635736526999535804&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-572PG&OS=ALL&LC=en&BC=ACER&SC=PA_6

Once done, restart your computer, and run a SpeedTest again, then post the results here please.

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#5 Wist

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Posted 04 November 2015 - 06:02 PM

So I installed the file and extracted them and then went to device managers. Selected my wireless driver and then updated manually from the files. Restarted computer.

 

Now my speedtest.net is:

Ping 4ms

Download 1.58mbps

Upload 4.61mbps



#6 Aura

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Posted 04 November 2015 - 06:06 PM

So there's a slightly better download. By the way, what happens when you try to plug in an Ethernet cable in your laptop?

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#7 Wist

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Posted 04 November 2015 - 06:15 PM

When I plug my ethernet cable into my laptop and into the wall of my room nothing happens. In my house the wall ports are wired to connect to my modem (apparently). In fact it is in right now. 

Did a test on my phone on wifi: 

Ping 5ms

DL 20.51mbps

UL 9.05



#8 Aura

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Posted 04 November 2015 - 06:17 PM

"Nothing happens", does it means that your network icon still displays that you're on a wireless connection, or does it shows that you are on a cable connection, but with no Internet access (so with a little X in the corner, or a yellow triangle)?

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#9 Wist

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Posted 04 November 2015 - 06:21 PM

It still displays that I'm on wireless for some reason. 



#10 Wist

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Posted 04 November 2015 - 06:25 PM

In network connections of the control panel, even when the cable is plugged in it says "network cable unplugged".



#11 Aura

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Posted 04 November 2015 - 06:30 PM

If you right-click on it, do you have the option Enable, or Disable?

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#12 Wist

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Posted 04 November 2015 - 06:37 PM

Disable



#13 Aura

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Posted 04 November 2015 - 06:42 PM

Download and install the following drivers, then restart your computer.

http://global-download.acer.com/GDFiles/Driver/Lan/Lan_Realtek_10.1.505.2015_W10x64_A.zip?acerid=635735796674186619&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-572PG&OS=ALL&LC=en&BC=ACER&SC=PA_6

See if the Ethernet kicks in after.

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#14 Wist

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Posted 04 November 2015 - 06:55 PM

I did the same procedure as before but installed on the ethernet driver and everything is the same. It still says disabled when I right clicked it.



#15 Aura

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Posted 04 November 2015 - 07:14 PM

Did you check if that Ethernet cable was indeed working with another laptop/computer? Or did you try plugging the cable and laptop in another port?

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