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Really slow computer

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#1 Mumble94


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Posted 02 November 2015 - 06:44 PM

My grandparents have a 4 or 5 year old HP desktop that's running Windows 7. It has gotten really slow and will barely even load the Yahoo homepage or do basic offline things. I've been recruited as the family computer repair specialist, but I've tried everything I know. I haven't done much because I don't want to mess anything up. I'm thinking it may just need to be wiped clean and have a new version of Windows installed, but that may be too drastic. It doesn't have much on it. It has around 200 pictures, 50 or 60 music files, and it has a few programs like MS Office. All it really gets used for is checking email, random websites, and printing the occasional picture. I didn't have much time when I first looked at it, so I couldn't try much. I'd appreciate any recommendations or tips that could possibly help. Thanks!

Edited by Mumble94, 02 November 2015 - 06:48 PM.

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#2 hamluis



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Posted 03 November 2015 - 11:44 AM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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