I am new to the forum and would like some advice. I have a 6 week old Dell desktop for my small business. I purchased the Dell Concierge service and Dell Concierge has software installed (little bell) on my desktop.
On Oct 28th the Dell Concierge software asked me for UAC for important items (changes, updates) I gave the UAC permission and all of a sudden I ended up with IE 11 and Bing across my screen (don't use Bing) and error codes for sandbox violation 2122 and a hundred boxes coming out of IE 11. I called Dell and they did something to stop the issue. At that time they ran bleeping computer and rkill and malwarebytes which all came up no problems. WE signed off and all was ok. I have a notepad showing not issues with anything.
I did notice I was not able to get anything from google searches any longer. I was concerned and called them yesterday. The tech told me I needed to downgrade to ie 8. I told him I obviously don't know much about computers but that wasn't a good idea. He then talked me into letting him create a second account and proceeded to move everything (didn't move everything and I have a mess on my hands) into another account. Then he hung up and the system shut down and I am stuck with 2 accounts.
I need to add I asked him to try system restore and it failed twice saying c drive was corrupt and giving the error message 0x800ffff
He copied about 75% of my files to a new account then hung up. I want to get rid of the new account and see if I can have just one account and fix whatever this problem is. I do not want to upgrade to windows 10 at this time either and I have a feeling that has a lot to do with this.
Can someone help?
I am going to take the computer to a local guy tonight to have a bunch of virus scans run on it on the bench. I want to remove that other account and delete all copied items as they are a mess. I wish I would have never called in the first place. Is it easy to remove the to oher account? Does this sound like a virus or a problem with Microsoft?
Thank YOU for anyone who can help.