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Help me now please


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#1 humblemadman

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Posted 02 November 2015 - 01:12 PM

HI 
 
I am using Dell n5110 core i3 windows 7
 
my only problem is that my firefox, chrome or internet explorer are infected with some malware. 
everytime i browse something there is another page open ;reimage ' something. its really annoying. due to that my browsing is really slow. and my laptop is also performing very slow.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Aura

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Posted 02 November 2015 - 02:32 PM

Hi humblemadman :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 humblemadman

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Posted 02 November 2015 - 02:37 PM

Hi Aura, 

 

thank you for your help. below is the log.

 

Error: (10/25/2015 10:25:39 PM) (Source: DCOM) (User: )
Description: {FE9617F6-E606-42AA-BECC-0E9CDA246D63}
 
 
Microsoft Office Sessions:
=========================
Error: (11/03/2015 12:15:27 AM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.7.397.04bc33882hppccompio.DLL1.2.0.194bab86d4c0000417000058a97ac01d115a2ce966a20C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLL128cb37f-8196-11e5-8a6e-ec55f936d514
 
Error: (11/03/2015 12:15:15 AM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000
 
Error: (11/03/2015 12:13:29 AM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.7.397.04bc33882hppccompio.DLL1.2.0.194bab86d4c0000417000058a97e001d115a286764de6C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLLcc90bfa2-8195-11e5-8ad2-ec55f936d514
 
Error: (11/03/2015 12:13:14 AM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000
 
Error: (11/02/2015 10:21:23 PM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.7.397.04bc33882hppccompio.DLL1.2.0.194bab86d4c0000417000058a97c001d11592dfaa7ee9C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLL23282d38-8186-11e5-bcc4-ec55f936d514
 
Error: (11/02/2015 10:21:12 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000
 
Error: (11/02/2015 01:18:09 PM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.7.397.04bc33882hppccompio.DLL1.2.0.194bab86d4c0000417000058a97c801d11546fe17c78fC:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLL4027dbf0-813a-11e5-9587-ec55f936d514
 
Error: (11/02/2015 01:18:01 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000
 
Error: (11/02/2015 08:47:00 AM) (Source: Application Error)(User: )
Description: HPLaserJetService.exe2.7.397.04bc33882hppccompio.DLL1.2.0.194bab86d4c0000417000058a979801d115211c25c4a7C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exeC:\Windows\system32\hppccompio.DLL5ef1e5be-8114-11e5-843e-ec55f936d514
 
Error: (11/02/2015 08:46:51 AM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41202 - BitTorrent Inc.)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Bluetooth Win7 Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.2.0.83 - Atheros Communications)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.80 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
HP LaserJet Professional CP1020 Series (HKLM-x32\...\{F2918DE9-8F79-44c8-85D8-CAD1245B95D3}) (Version:  - Hewlett-Packard)
HPLJUT (HKLM-x32\...\{229D6185-BD7E-494B-A73B-C5215BE0690E}) (Version: 1.00.0008 - HP)
hppCP1020LaserJetService (HKLM-x32\...\{F4F8DC6B-5591-4F22-BD5D-6CB8AA8D5452}) (Version: 001.007.00319 - Hewlett-Packard) Hidden
hppLaserJetService (HKLM-x32\...\{D608C59B-424B-45D4-971C-5978F8564CEE}) (Version: 002.007.00397 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2279 - Intel Corporation)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0010.00 - Lenovo Group Limited) Hidden
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4763.1003 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 41.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 41.0.2 (x86 en-US)) (Version: 41.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.2.5765 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.140.239 - Google, Inc.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation)
Spark 2.7.2.695 (HKLM-x32\...\3057-7228-2063-7466) (Version: 2.7.2.695 - Ignite Realtime)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinRAR 5.30 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.4 - win.rar GmbH)
 
========================= Devices: ================================
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001802-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04B01028&REV_04\3&11583659&0&B0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001803-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{0000180A-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Ethernet Controller
Description: Ethernet Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_04B01028&REV_05\02000000364CE00000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001800-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{0000180F-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001801-0000-1000-8000-00805F9B34FB}_VID&0001003C_PID&000A\8&6CC2C9E&0&489D24593D27_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04B01028&REV_04\3&11583659&0&FB
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 54%
Total physical RAM: 2979.18 MB
Available physical RAM: 1357 MB
Total Virtual: 5956.5 MB
Available Virtual: 3868.37 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:97.56 GB) (Free:71.63 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:195.31 GB) (Free:28.78 GB) NTFS
3 Drive e: (Salman) (Fixed) (Total:172.79 GB) (Free:11.1 GB) NTFS
4 Drive f: (GOT_S2D2) (CDROM) (Total:3.9 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\MADMAN-PC
 
Administrator            Guest                    Madman                   
 
 
**** End of log ****


#4 Aura

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Posted 02 November 2015 - 02:52 PM

While we're at it, do you want me to help you install your missing drivers?

Follow the instructions below please.

zcMPezJ.pngAdwCleaner - Scan Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, click on the Logfile button to open the scan log;
    I9NO2Hi.png
  • Please copy/paste the content of the log that will open in your next reply;

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 humblemadman

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Posted 02 November 2015 - 03:18 PM

It worked. Thank you much.. I really appreciated. System was restarted so couldn't copy any log for you.

 

Yes you can help me to install or missing my drivers. i will appreciate that as well.

 

Thanks again

Salman



#6 Aura

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Posted 02 November 2015 - 03:24 PM

So you ran the deletion as well. Go in the C:\AdwCleaner folder and look for the AdwCleaner[Rx].txt text file, where x is a number. Open the text file with the highest number as x[/b]. Copy and paste its content in your next reply. Just to make sure it's really gone, we'll also run JRT and Malwarebytes, okay? :)

lv0mVRW.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
aOpBoaQ.pngMalwarebytes Anti-Malware - Clean Mode
  • Download and install the free version of Malwarebytes Anti-Malware
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the Update Now button;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the checkbox by Threat is checked (it means that every item detected is checked), then click on the Remove Selected button;
    L9PN4j1.png
  • Click on Save Results after the deletion (in the bottom-right corner) and select Copy to clipboard. Paste the content in your next reply;
Your next reply(ies) should therefore contain:
  • Copy/pasted AdwCleaner clean log;
  • Copy/pasted JRT log;
  • Copy/pasted Malwarebytes clean log;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#7 humblemadman

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Posted 02 November 2015 - 03:45 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.4 (09.28.2015:1)
OS: Windows 7 Enterprise x64
Ran by Madman on Tue 11/03/2015 at  1:35:15.44
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_7B2B47E852C78738D89B472E885161EB



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Chrome


[C:\Users\Madman\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Madman\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Madman\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Madman\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 11/03/2015 at  1:44:30.74
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#8 humblemadman

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Posted 02 November 2015 - 04:02 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/3/2015
Scan Time: 1:53 AM
Logfile: 123.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.11.02.05
Rootkit Database: v2015.10.28.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7
CPU: x64
File System: NTFS
User: Madman

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 313105
Time Elapsed: 7 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#9 humblemadman

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Posted 02 November 2015 - 04:03 PM

Sir its Done :)



#10 Aura

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Posted 02 November 2015 - 05:12 PM

Alright, good :) Can you run MiniToolBox again, but this time check List Devices - Only Problems and copy/paste the log here? I'm looking for the information in the header of the log that wasn't present when you posted it last time.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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