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#1 <--ThisGuy

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Posted 02 November 2015 - 11:25 AM

I'm trying to refresh a Windows 7 PC. When I get to the point where I select the partition, none of the partitions have room? Should I use a partition wizard and delete partitions or will that cause the refresh disc to never work on the pc? 



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#2 hamluis

hamluis

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Posted 02 November 2015 - 12:20 PM

Please...tell us exactly what you are doing...in your "refresh" effort.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 <--ThisGuy

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Posted 02 November 2015 - 06:45 PM

Thank you! One of the issues is that the admin acct is locked. Unfortunately, I cannot run the Speccy app. I will provides the checks that you listed though. Thanks again! [attachment=172437:MTB.txt]

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Monica (ATTENTION: The logged in user is not administrator) on 02-11-2015 at 18:35:53
Running from "C:\Users\Monica\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/29/2015 04:00:05 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-2406665854-3407620778-46044436-1000.bak).  hr = 0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {32823881-c9db-440f-9fde-0a074f62496d}

 

Error: (10/28/2015 04:59:44 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.

 

Error: (10/17/2015 07:16:24 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-2406665854-3407620778-46044436-1000.bak).  hr = 0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {353b2d74-7929-4478-b6da-9f442f31fea4}

 

Error: (10/04/2015 03:25:30 PM) (Source: Application Hang) (User: )
Description: The program waol.exe version 9.7.0.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ab4

Start Time: 01d0fee28f751565

Termination Time: 0

Application Path: C:\Program Files (x86)\AOL Desktop 9.7\waol.exe

Report Id: 03c254b0-6ad6-11e5-bb87-00038a000015

 

Error: (10/02/2015 04:14:10 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

 

Error: (10/02/2015 04:12:47 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.

 

Error: (10/02/2015 04:10:55 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

 

Error: (10/02/2015 04:07:38 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Access is denied.

 

Error: (10/02/2015 04:05:00 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

 

Error: (10/02/2015 04:01:13 PM) (Source: Microsoft-Windows-User Profiles Service) (User: user1-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

System errors:
=============
Error: (11/02/2015 06:32:54 PM) (Source: Service Control Manager) (User: )
Description: The iolo System Service service depends the following service: BITS. This service might not be installed.

 

Error: (11/02/2015 06:32:54 PM) (Source: DCOM) (User: )
Description: 1075ioloSystemService{40310869-27A4-42B1-8AAD-E4CEFB3BE286}

 

Error: (11/02/2015 06:32:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: FileDisk

 

Error: (11/02/2015 06:32:02 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

 

Error: (11/02/2015 06:32:01 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

 

Error: (11/02/2015 06:32:00 PM) (Source: Service Control Manager) (User: )
Description: The iolo System Service service depends the following service: BITS. This service might not be installed.

 

Error: (11/02/2015 06:32:00 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

 

Error: (11/02/2015 06:31:58 PM) (Source: Service Control Manager) (User: )
Description: The AMPSE service failed to start due to the following error: %%2

 

Error: (11/02/2015 06:31:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: %%1060

 

Error: (11/02/2015 06:31:21 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\FileDisk.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

 

Microsoft Office Sessions:
=========================
Error: (09/14/2015 06:57:35 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 52 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (02/18/2011 08:07:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (07/08/2010 01:12:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 24 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (07/08/2010 12:34:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 176 seconds with 0 seconds of active time.  This session ended with a crash.

 

CodeIntegrity Errors:
===================================
  Date: 2013-07-17 11:48:34.399
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\ATWPKT264.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-07-17 11:48:31.170
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\ATWPKT264.SYS because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2012-05-14 13:08:12.818
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-05-14 13:08:12.771
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-05-14 12:52:56.886
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-05-14 12:52:56.843
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-05-14 12:52:55.062
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2012-05-14 12:52:55.005
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2012-05-14 12:52:53.170
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2012-05-14 12:52:53.120
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.0.0.4080 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Photoshop Elements 5.0 (HKLM-x32\...\Adobe Photoshop Elements 5) (Version: 5.0 - Adobe Systems Inc.)
Adobe Reader X (10.1.4) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.4 - Adobe Systems Incorporated)
AOL Toolbar (HKLM-x32\...\AOL Toolbar) (Version:  - )
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (HKLM-x32\...\{63EC2120-1742-4625-AA47-C6A8AEC9C64C}) (Version: 2.2.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{7446FE8D-C1F9-4D42-AAAE-5DBCE58605A6}) (Version: 6.0.0.59 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVSDK5 (HKLM\...\{D4A6E342-907C-4CEF-96CC-FC2F4990DC9C}) (Version: 5.3.3 - Authentium, Inc) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP Navigator EX 4.1 (HKLM-x32\...\MP Navigator EX 4.1) (Version:  - )
Canon MX880 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX880_series) (Version:  - )
Canon MX880 series User Registration (HKLM-x32\...\Canon MX880 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
Fidelity Active Trader Pro® (HKLM-x32\...\{67247719-8EEC-4937-A01D-23347C24FF0F}) (Version: 9.8.84.0 - Fidelity Investments)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
Hallmark Card Studio 2010 Deluxe (HKLM-x32\...\{601BE80D-247B-4084-94C7-7A54369DB7A2}) (Version: 11.0.1.1 - Creative Home)
iCloud (HKLM\...\{4BC310C4-B898-46E2-B5FB-B85A30AA7142}) (Version: 2.0.2.187 - Apple Inc.)
Initio USB Default Controller Driver 64-bit (HKLM\...\{F31E3C75-A273-419A-8BEB-58835F28BD47}) (Version: 1.0.4 - Western Digital)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Internet TV for Windows Media Center (HKLM-x32\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 3.2.1.0 - Microsoft Corporation)
iolo technologies' System Mechanic Professional (HKLM-x32\...\{BBD3F66B-1180-4785-B679-3F91572CD3B4}_is1) (Version: 11.0.5 - iolo technologies, LLC)
iTunes (HKLM\...\{1493B2AE-0261-47D2-B1AA-F4DAD0F6C48B}) (Version: 10.7.0.21 - Apple Inc.)
Java™ 6 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Malwarebytes Anti-Malware version 1.65.0.1400 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.65.0.1400 - Malwarebytes Corporation)

Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM-x32\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.1.10329.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PC Cleaners (HKLM-x32\...\PC Cleaners) (Version:  - PC Cleaners)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Price Check by AOL (HKLM-x32\...\Price Check by AOL) (Version: 1.11.1.2 - AOL Inc.)
QuickTime (HKLM-x32\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
ScanToWeb (HKLM-x32\...\{EBAE381B-60A6-4863-AA9F-FCAB755BC9E5}) (Version:  - )
SilverFast Epson (SE, Photoshop Plugin) (HKLM-x32\...\{43908913-3752-11D6-A25D-0050BA7FA4B7}) (Version: 6.0 - LaserSoft Imaging AG) Hidden
SilverFast Epson (SE, Photoshop Plugin) (HKLM-x32\...\InstallShield_{43908913-3752-11D6-A25D-0050BA7FA4B7}) (Version: 6.0 - LaserSoft Imaging AG)
SpeedyPC Pro (HKLM-x32\...\{604CD5A1-4520-4844-B064-A3D884B77E91}) (Version: 3.1.4.0 - SpeedyPC Software)
TC2000 v11 (HKCU\...\1036617385.www.tc2000.com) (Version:  - www.tc2000.com)
The Complete National Geographic (HKLM-x32\...\{F15C5399-18E2-4534-36ED-A1C32F3F0823}) (Version: 1.65.1250 - National Geographic Society) Hidden
The Complete National Geographic (HKLM-x32\...\com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1) (Version: 1.65 build 1250 - National Geographic Society) Hidden
The Complete National Geographic (HKLM-x32\...\The Complete National Geographic 1.59) (Version: 1.59 - National Geographic)
Uninstall AOL Emergency Connect Utility 1.0 (HKLM-x32\...\AOL Emergency Connect Utility 1.0) (Version:  - )
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version:  - )
VueScan (HKLM-x32\...\VueScan) (Version:  - )
WD SmartWare (HKLM\...\{23B47A34-0517-48DA-8B76-015DA8546893}) (Version: 1.5.1 - Western Digital)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Media Center Add-in for Flash (HKLM-x32\...\{E2D09AC2-4153-4817-AAEB-24F92A8BCE88}) (Version: 3.1.1.0 - Microsoft Corporation)
Xvid 1.2.1 final uninstall (HKLM-x32\...\Xvid_is1) (Version: 1.2 - Xvid team (Koepi))

 

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 3062.18 MB
Available physical RAM: 2153.26 MB
Total Virtual: 6122.55 MB
Available Virtual: 5182.93 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:297.99 GB) (Free:143.6 GB) NTFS
2 Drive d: (FACTORY RESTORE) (CDROM) (Total:0.14 GB) (Free:0 GB) CDFS
3 Drive e: () (Removable) (Total:14.61 GB) (Free:13.65 GB) FAT32

 

========================= Users: ========================================

User accounts for \\USER1-PC

Administrator            Almcphillips             Guest                   
 

Monica                   user1                    user2                   

**** End of log ****


Edited by hamluis, 03 November 2015 - 12:08 PM.





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