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Very Slow Print Spooling


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35 replies to this topic

#1 educationfiend

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Posted 02 November 2015 - 10:35 AM

Hello,

 

I have been researching this for a couple of hours trying to find an resolution without success, so felt it would be useful to ask a question specific to my situation.

 

I run a network with Windows 7 Pro clients and 5 network printers on Windows 2012 R2 Server (however the server element probably isn't important as I think it is the client spooling which is taking so long).

 

Whenever printing anything more than pure text it takes a huge amount of time for the client to spool.  The majority of PCs are 4GB RAM with 32 Bit Windows 7 Pro, but even my admin PC with 8GB RAM and 64 bit takes a huge amount of time for any word documents/PDFs/images etc.

 
Staff are becoming increasingly irritated by this, and rightly so.  The fact it still takes a huge amount of time on my more powerful PC makes me wonder if there is anything I can do to greatly speed up the client spooling?  Or there is a setting causing this?  Even 8 page PDFs can take 10 minutes.

 

All advice greatly appreciated, thanks

 

educationfiend


Edited by hamluis, 02 November 2015 - 12:18 PM.
Moved from Win 7 to Win Server - Hamluis.


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#2 JohnnyJammer

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Posted 02 November 2015 - 05:20 PM

Depends if you configure the networked printer to spool on the cleints PC or the server/servers?

Open print management (Run command printmanagement.msc) and check to see how its configed mate.

I set mine to spool on the end users computer (Should say somethign like "Render print jobs on cline computer"


Edited by JohnnyJammer, 02 November 2015 - 05:22 PM.


#3 educationfiend

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Posted 03 November 2015 - 08:43 AM

Thanks for the reply.  Yes, we have it set to spool on the client computer, however this is where it takes a ridiculously long time to spool.

 

Just had a 2 page PDF take 10 minutes to spool.  Any other ideas?  :(

 



#4 Wand3r3r

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Posted 03 November 2015 - 10:58 AM

How much memory in the network printers?

What is the bandwidth between printers and pcs?  10/100/1000?

Are the print jobs going directly to the printers or are they going through print queues on the server?



#5 educationfiend

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Posted 04 November 2015 - 07:15 AM

1GB memory.

100MB bandwidth.

Going through print queues on the server.

 

I have spoken with our print contractor and we decided upgrading all machines to 64 bit them removing the 32 bit driver could be the next stage.

 

Any other suggestions or advice very much welcome.

 

Thanks,

educationfiend



#6 Wand3r3r

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Posted 04 November 2015 - 10:55 AM

Do a direct to printer print and see if that doesn't significantly improve your spool time as a test.



#7 JohnnyJammer

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Posted 04 November 2015 - 05:42 PM

The speed aspect shouldnt matter if its 32/64 bit mate.

I know with some of the HP's we have, some PDF's that where done using Cute PDF creator are terrble at printing.

Like 2 minutes for a few lines of text but then again some of these PDF's are nearly 10 years old~!.


Edited by JohnnyJammer, 04 November 2015 - 05:42 PM.


#8 educationfiend

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Posted 05 November 2015 - 08:58 AM

Thanks for the feedback JohnnyJammer, much appreciated.

 

Wand3r3r, that's an excellent idea, thank you very much.  To print from a client PC it took 2:20 to print a 15 page PDF.  It was pretty much instantaneous direct on the print server.

 

Am I right in thinking the cause of this very slow spooling is due to the connection speed between the client PCs and the server?  Any further thoughts?

 

educationfiend



#9 Wand3r3r

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Posted 05 November 2015 - 11:51 AM

It is more likely that the server housing the print queues is under resourced/over requested and that is what is causing the delays.



#10 educationfiend

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Posted 05 November 2015 - 11:55 AM

Hmm it is a brand new HP ProLiant DL60 Gen9 Intel Xeon E5-2603v3 6-Core (1.60GHz 15MB) 16GB RAM - And we have a small amount of users, only 100.  

 

The very slow spooling is consistent, even when it is very quiet and no one is in the building.  We have had similar slow connectivity issues before, is it at least possible it could be a slow connection between the client PCs and the server?

 

Thanks for all your help, very much appreciated.

 

educationfiend



#11 JohnnyJammer

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Posted 05 November 2015 - 05:01 PM

What type of printer/printers are they mate?

Can you ping the printer by name?

Is the firmware upto date on the printer as well?

make ure the printers are proepryl shared with correct permissions.

 

try going to a client machine again and use the \\servernamehere and right click on the printer and Connect again.

Also how are you deploying the printers, through User assigned GPO?


Edited by JohnnyJammer, 05 November 2015 - 05:01 PM.


#12 educationfiend

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Posted 06 November 2015 - 09:54 AM

Ping response was fine.

 

Using Connect again significantly reduced the spooling time!!!  Thank you!!!

 

Is there any way I can implement this each time the users login? 

 

educationfiend



#13 Wand3r3r

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Posted 06 November 2015 - 10:51 AM

16gig of memory for the server is rather small to me.

Hard drive raided?  How much free disk space?  Defrag scheduled regularly?

You have a single nic in the server [assuming its at gig] or are you doing adapter teaming?



#14 educationfiend

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Posted 12 November 2015 - 05:19 AM

Thanks for all your input Wand3r3r.

 

I have come to realize that the spooling is taking a long time when there is a lot of users printing at the same time.  How can I alleviate this?

 

886GB free.  Not regularly defragging, should I begin doing this?

 

I'm afraid I am not familiar with the single nic/adapter teaming, I am merely overseeing the server not doing the technical stuff.  Which setting would be improve the spooling time?

 

educationfiend



#15 slybel

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Posted 08 December 2015 - 04:19 PM

I am having a similiar issue.    But only with PDF files.






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