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Ethernet Unidentified Network (won't connect)


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#1 fthful2

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Posted 02 November 2015 - 10:03 AM

Help,

I can't figure this crazy problem out. I'm almost positive this has something to do with the invasive Windows 10. 
I've had 4 friends contact me about this same issue. There ethernet card no longer works. Seems all have been after the Win 10 (unwanted download).

Thanks for any help !

 



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#2 dc3

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Posted 03 November 2015 - 12:47 PM

This is a known problem with the upgrade to Windows 10.

 

Go to Microsoft Support  and the instructions to use their Troubleshooter.

 

This repair involves editing the registry.  Microsoft suggest that you backup the registry before using the Troubleshooter.  I prefer Tweaking.com Registry Backup.

 

To backup the registry please down load and install Tweaking.com Registry Backup.
 
Play the video below for operating instructions.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 fthful2

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Posted 04 November 2015 - 07:53 AM

Thank you!

I will give this a shot and get back with you. Have a fantastic day! 



#4 fthful2

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Posted 04 November 2015 - 08:06 AM

I backed up the registry,

Downloaded troubleshooter and ran it, said was not compatible with OS.

Ran the two reg edits that microsoft told to run. The first came back and said was not found, and the second also said was not installed.

The computer was never upgraded to Windows 10 that I know of. It has 8.1 on it. 

Still have same problem.   :-(


Edited by fthful2, 04 November 2015 - 08:10 AM.


#5 dc3

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Posted 04 November 2015 - 08:30 AM

In your first post you mention "Windows 10 unwanted download".  You did not mention a update, so it was not clear if you had downloaded/upgraded to Windows 10 or not.

 

What was the update that was installed causing this problem?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 fthful2

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Posted 04 November 2015 - 11:01 AM

There was the KB3035583 of which has been uninstalled, and hidden from updates. I believe the whole windows 10 update download was downloaded but don't think it was installed. 

I'm not 100% sure except for the KB3035583 of which I removed myself.
 



#7 dc3

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Posted 04 November 2015 - 11:30 AM

If it was installed your desktop would reflect this change.

 

You can see what the desktop for Windows 10 looks like.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 fthful2

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Posted 04 November 2015 - 08:39 PM

I don't know if my friend installed Windows 10 and reverted back or if always has been 8.0 upgraded to 8.1 ?

They just said they were having problems logging on and network issues. So they dropped it off at my place to try and fix. I've done my bag of tricks on it and can't figure it out.

Where do you suggest I go from here?

Thank you very much for your time.



#9 dc3

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Posted 05 November 2015 - 10:01 AM

This is information we need to have, each scenario present different potential problems.  Please talk to  the owner of this computer and find out exactly what has or hasn't been done with the operating system.

 

Is is running Windows 8.1 and hasn't been changed since it was installed?

 

Was it upgraded to Windows 10?

 

Was it upgraded to Windows 10 and then reverted back to Windows 8.1?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 fthful2

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Posted 17 November 2015 - 08:34 AM

I'm sorry it took so long to respond.
Ended up reformatting he, and installing a fresh 8.1.

Problem still exists. Chalking it up to bad Mic card or bad traces on mb?

Will work with a WiFi dongle, so that is what they are going to do.

Thanks again!

#11 dc3

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Posted 17 November 2015 - 09:31 AM

Will work with a WiFi dongle, so that is what they are going to do.

 

Who is "they"?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 fthful2

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Posted 17 November 2015 - 10:11 AM


"Who is "they"?""

My friend and her family, it was their computer. I was trying to help them out and get them back online.

The last last post was with my phone, sorry for the typo's. Big fingers and small lettering on phone. LOL

Again thanks and have a great day!






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