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USB Cable Issue


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#1 Firehouse

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Posted 01 November 2015 - 12:57 PM

I have this annoying issue with my USB cable. I have Lumia 630 and when i connect my phone to laptop via USB cable it keeps connecting / disconnecting ! I've tried to reinstall drivers,i tested cable on PC and it works well,but on laptop not  :smash: How to fix this issue ? Thanks :)



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#2 SpywareDoc

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Posted 01 November 2015 - 01:19 PM

Same problem with all USB ports on the laptop?



#3 Firehouse

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Posted 01 November 2015 - 01:20 PM

Yup,on PC works fine.



#4 hamluis

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Posted 08 November 2015 - 03:40 PM

Then...it's not the cable...logical suspects then become the software installed for the connection...and/or the system itself.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Firehouse

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Posted 09 November 2015 - 01:53 PM

Hi Louis,
 
here's requested:

MiniToolBox by Farbar Version: 02-11-2015
Ran by Home (administrator) on 09-11-2015 at 19:51:12
Running from "C:\Users\Home\Downloads"
Microsoft Windows 8.1 Pro N (X64)
Model: SATELLITE C50-A Manufacturer: TOSHIBA

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/09/2015 07:50:57 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:57Z. Error Code: 0x80070005.

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.  DETAIL - The configuration registry database is corrupt.

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The configuration registry database is corrupt for C:\Users\Home\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.  DETAIL - The configuration registry database is corrupt.

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The configuration registry database is corrupt for C:\Users\Home\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (11/09/2015 07:50:27 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:27Z. Error Code: 0x80070005.

Error: (11/09/2015 07:49:57 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:57Z. Error Code: 0x80070005.

Error: (11/09/2015 07:49:27 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:27Z. Error Code: 0x80070005.

Error: (11/09/2015 07:48:57 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:57Z. Error Code: 0x80070005.

Error: (11/09/2015 07:48:27 PM) (Source: Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-11-16T18:20:27Z. Error Code: 0x80070005.

System errors:
=============
Error: (10/28/2015 07:43:55 PM) (Source: Service Control Manager) (User: )
Description: The egGetSvc service terminated unexpectedly. It has done this 1 time(s).

Error: (10/25/2015 06:24:09 PM) (Source: DCOM) (User: PC)   Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (10/25/2015 06:24:09 PM) (Source: DCOM) (User: PC) Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (10/19/2015 08:30:51 PM) (Source: BugCheck) (User: )
Description: 0x0000004e (0x000000000000009a, 0x0000000000122d7e, 0x0000000000000006, 0x0000000000000004)C:\Windows\Minidump\101915-43515-01.dmp101915-43515-01

Error: (10/19/2015 08:30:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:15:29 on ‎19.‎10.‎2015. was unexpected.

Error: (10/18/2015 11:43:41 AM) (Source: Service Control Manager) (User: )
Description: The VMware Workstation Server service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/18/2015 11:42:14 AM) (Source: Service Control Manager) (User: )
Description: The VMware Workstation Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/13/2015 08:14:05 PM) (Source: DCOM) (User: PC)  Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (10/13/2015 08:14:05 PM) (Source: DCOM) (User: PC)  Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (10/10/2015 05:12:07 PM) (Source: Service Control Manager) (User: )
Description: The VMware Workstation Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Microsoft Office Sessions:
=========================
Error: (11/09/2015 07:50:57 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:57Z

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\Home\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (11/09/2015 07:50:48 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.  C:\Users\Home\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (11/09/2015 07:50:27 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:27Z

Error: (11/09/2015 07:49:57 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:57Z

Error: (11/09/2015 07:49:27 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:27Z

Error: (11/09/2015 07:48:57 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:57Z

Error: (11/09/2015 07:48:27 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700052015-11-16T18:20:27Z

CodeIntegrity Errors:
===================================
Date: 2015-11-09 19:50:46.754
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-09 19:39:53.094
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-08 11:27:05.362
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-08 11:15:32.824
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-08 11:01:05.648
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-08 10:44:19.755
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-08 10:39:16.265
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-06 19:37:34.980
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-06 19:03:29.081
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

Date: 2015-11-06 18:48:15.997
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{F8F948EA-5AEA-4158-8821-A2F788ECE936}) (Version: 16.2.1 - Hewlett-Packard) Hidden
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
AIMP3 (HKLM-x32\...\AIMP3) (Version: v3.60.1503, 26.09.2015 - AIMP DevTeam)
AOMEI Backupper Standard (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF5536C09F}_is1) (Version: - AOMEI Technology Co., Ltd.)
Ashampoo Burning Studio 2015 v.1.15.0 (HKLM-x32\...\{91B33C97-21E3-DF34-9630-2EE80DDE1648}_is1) (Version: 1.15.0 - Ashampoo GmbH & Co. KG)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 6.1.0.0 - Auslogics Labs Pty Ltd)
Chromodo (HKLM-x32\...\Chromodo) (Version: 45.6.11.383 - Comodo)
COMODO Internet Security Premium (HKLM\...\{4C5D0B6A-944A-47A6-A2F3-BCB58E05CA5D}) (Version: 8.2.0.4591 - COMODO Security Solutions Inc.)
Dassault Systemes Software B20 (HKLM\...\Dassault Systemes B20_0) (Version: - )
Dassault Systemes Software Prerequisites x86-x64 (HKLM\...\{CF1EB598-B424-436A-B15F-B763846BA970}) (Version: 8.1.3 - Dassault Systemes)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
EagleGet version 2.0.4.6 (HKLM-x32\...\{F6D8142A-B30B-454B-9EE0-08A7B997DFE4}_is1) (Version: 2.0.4.6 - EagleGet)
FastStone Capture 8.0 (HKLM-x32\...\FastStone Capture) (Version: 8.0 - FastStone Soft)
FastStone Image Viewer 5.5 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.5 - FastStone Soft)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3355 - Intel Corporation)
Kingsoft Office 2013 (9.1.0.4550) (HKLM-x32\...\Kingsoft Office) (Version: 9.1.0.4550 - Kingsoft Corp.)
LastPass (deinstalirati) (HKLM-x32\...\LastPass) (Version: - LastPass)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
OBS Multiplatform (HKLM-x32\...\OBS Multiplatform) (Version: 0.12.0 - OBS Project)
Opera Stable 33.0.1990.58 (HKLM-x32\...\Opera 33.0.1990.58) (Version: 33.0.1990.58 - Opera Software)
Project My Screen App (HKLM-x32\...\{C4BD97A3-F893-49F6-8D2D-A535DD661131}) (Version: 8.0.12539 - Microsoft Corporation)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
Soft Organizer version 4.13 (HKLM-x32\...\Soft Organizer_is1) (Version: 4.13 - ChemTable Software)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.1 - Synaptics Incorporated)
VBA (3821b) (HKLM-x32\...\{BD8A0C60-1AEB-11D6-B8E1-00025521AE60}) (Version: 6.01.00.1234 - Microsoft Corporation) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version: 4.21 - NCH Software)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Voxal Voice Changer (HKLM-x32\...\Voxal) (Version: 1.25 - NCH Software)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Wise Disk Cleaner 8.85 (HKLM-x32\...\Wise Disk Cleaner_is1) (Version: 8.85 - WiseCleaner.com, Inc.)

========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 3979.29 MB
Available physical RAM: 2479.76 MB
Total Virtual: 4619.29 MB
Available Virtual: 2650.66 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:227.02 GB) (Free:204.75 GB) NTFS
3 Drive f: (Arhiva) (Fixed) (Total:238.22 GB) (Free:209 GB) NTFS

========================= Users: ========================================
User accounts for \\PC

Administrator Guest Home

**** End of log ****

Speccy snapshot


Edited by hamluis, 10 November 2015 - 02:47 PM.


#6 hamluis

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Posted 10 November 2015 - 02:49 PM

http://www.mcshield.net/index.html , note that there is no connection with product of same name by McAfee.

 

I see no indications of any issue you expressed.  Some of the items I highlighted above would warrant some effort on my part, were this my system.

 

Louis



#7 Firehouse

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Posted 11 November 2015 - 01:02 AM

Yeah i know,i use it for my USB drives. So should i remove Wise Disk Cleaner and try again ?



#8 hamluis

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Posted 11 November 2015 - 01:01 PM

I would remove it...then follow that with running the the chkdsk /r command (to check the file system), followed by running the sfc /scannow command (to repair/replace any missing/damaged system files.

 

Chkdsk Command, Windows 7, Aura - http://www.bleepingcomputer.com/forums/t/582646/cyclic-redundancy-error/?p=3759189

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis



#9 Firehouse

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Posted 11 November 2015 - 01:18 PM

Thanks,i will try it and see does it fix issues :)



#10 Firehouse

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Posted 21 November 2015 - 11:15 AM

I tried that, still doesn't work  :killcomp:






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