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Suddenly slow computer.


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#1 ssee05

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Posted 31 October 2015 - 03:55 PM

Hi! I have a HP Pavillion desktop(p7-1235)with Windows 7. It's been running with no problems for 5ish years now but suddenly started to crawl. Not just web browsers but opening anything on the computer. It goes through moments of where it seems to be fine but will suddenly be crawling again. I've also noticed in the mornings the computer will be off and when I go to turn it on it tells me it wasn't turned off correctly. (I recently moved into an old house and assumed it could be the outlet) I have ran malewarebytes, Microsoft security, and spybot with no results. I regularly disk cleanup and clean cache off it and try to keep it healthy. I was worried about the hard drive going so I downloaded HDtune and ran the quick scan but it all came back normal. I tried checkdisk in safe mode but it seemed to get stuck at 45%

Thanks in advance!

-Sierra

Edited: I was able to get chkdsk / r to run fully. It has been a lot faster since. Almost seemingly normal again. It stayed on all night without turning off on its own. However, when I restarted the computer again my desktop background went back to looking washed out (how it looked while it as running slow) and not the right colors despite me not messing with any of that stuff.  So if its not too much trouble I'd still like to see if there is another issue infecting this computer. 


Edited by ssee05, 01 November 2015 - 03:23 PM.


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#2 Aura

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Posted 04 November 2015 - 11:31 AM

Hi ssee05 :)

My name is Aura and I'll be assisting you with your issue. The symptoms you described are often associated with a hard drive failure, so I would like to test it with GSmartControl, which is more reliable when it comes to diagnostic than HDTune. Follow the instructions below please.

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:
  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 ssee05

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Posted 04 November 2015 - 11:59 AM

Thanks so much for responding. The GS ran for like 2 seconds before it popped with the test result: Completed with read failure. The self test log reports
 

 
Complete selective self-test log:
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
 
Heres the pic of the Attributes.
 
(Photobucket is down for maintenance so I used tinypic - Hope that works!)


Edited: I also found this log, if it helps. 
 
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Device Model:     Hitachi HDS721010CLA630
Serial Number:    JP2940N02RMR8V
LU WWN Device Id: 5 000cca 39ae67931
Firmware Version: JP4OA41A
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Wed Nov 04 12:02:07 2015 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline 
data collection: ( 9812) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 164) minutes.
SCT capabilities:       (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   059   016    Pre-fail  Always       -       1
  2 Throughput_Performance  0x0027   136   100   054    Pre-fail  Always       -       92
  3 Spin_Up_Time            0x0023   128   100   024    Pre-fail  Always       -       281 (Average 312)
  4 Start_Stop_Count        0x0022   099   099   000    Old_age   Always       -       4781
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       1 (0 1)
  7 Seek_Error_Rate         0x002f   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   144   100   020    Pre-fail  Offline      -       28
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       12427
 10 Spin_Retry_Count        0x0033   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       4774
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
185 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       65535
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   095   000    Old_age   Always       -       6951938
189 High_Fly_Writes         0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   069   059   000    Old_age   Always       -       31 (Min/Max 29/31)
192 Power-Off_Retract_Count 0x0032   097   097   000    Old_age   Always       -       4783
193 Load_Cycle_Count        0x0032   097   097   000    Old_age   Always       -       4783
194 Temperature_Celsius     0x0002   193   150   000    Old_age   Always       -       31 (Min/Max 9/41)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       1
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       1
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
 
SMART Error Log Version: 0
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       90%     12427         1357113
# 2  Extended offline    Completed: read failure       90%     12427         1357113
# 3  Extended offline    Completed: read failure       90%     12427         1357113
# 4  Extended offline    Interrupted (host reset)      90%         1         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Edited by ssee05, 04 November 2015 - 12:03 PM.


#4 Aura

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Posted 04 November 2015 - 12:02 PM

Your hard drive is showing signs of failure on three critical SMART attributes.

Reallocated Sector Count
Reallocation Event Count
Current Pending Sector Count

Once a drive start showing a raw value greater than 0 in these fields, it means that it's going to fail eventually. We have no way of telling when the hard drive will fail, it can be in a few seconds, like it can be in a few days, months or years. But once it starts failing, it cannot be trusted to hold your data anymore. In your case, the best thing to do would be to back up all your important data elsewhere, and start shopping for a new hard drive.

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#5 ssee05

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Posted 04 November 2015 - 12:06 PM

Lovely! Thanks so much for your help and Ill start shopping around. :]


-Sierra



#6 Aura

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Posted 04 November 2015 - 12:08 PM

No problem Sierra, you're welcome :)

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