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Posted 31 October 2015 - 04:48 AM
Posted 31 October 2015 - 05:12 AM
Do you do the factory reinstall from a partition on the hard drive, from a disk, or from a USB drive?
Where did you get the recovery media from? Did you create it yourself?
Start with these free bootable diagnostics: http://www.carrona.org/initdiag.html
If they pass, then try redoing the factory reinstall.
Let us know the results and we'll move on from there.
Posted 31 October 2015 - 05:19 AM
Posted 31 October 2015 - 05:05 PM
If you can't run the bootable diagnostics, then there's something seriously wrong with the system.
There's a number of different things to try (removing RAM, removing the hard drive, etc)
How technically proficient are you? If you are confident in removing/testing these components, try to see if you can access F12 after removing/reseating them.
Posted 31 October 2015 - 05:19 PM
What are the beep codes? Generally speaking, if you can't get to the BIOS, it's a Keyboard problem or a motherboard problem. Don't freak out.
So, What kind of environment does this thing live in? It could be as simple as a dust bunny. How old is it? It might be a heat problem. Even if your MBR is misplaced, the motherboard will try and tell you her problem. Even if the OS is lost, she speaks to us.
Unplug it, pull the battery, push the "on" button to dump the capacitors that you can. Put it together, see if it changes. Listen for the beep code. This is where we start.
If the beep codes tell us we're ok.
Edited by gpearman, 31 October 2015 - 06:15 PM.
Posted 01 November 2015 - 08:17 AM
Edited by Merri, 01 November 2015 - 08:20 AM.
Posted 01 November 2015 - 08:23 AM
Posted 01 November 2015 - 09:34 AM
F12 is usually for a list of alternate boot options. That should have helped. F2 is what is supposed to work for BIOS. But now we're blackscreen. Reseat your RAM. It may not be in quite right.
I'm investigating ways to reset a the BIOS.
I've got to warn you. In school, they teach us that static electricity is hell on components. I wear a grounded wrist strap. Make sure you touch something or somebody, then touch a metal part on the computer before you discharge on the RAM or Disk. Dryer cooler temps are here and make this worse. We'll try not to introduce new problems into the situation.
One trick, Hold the "Fn" and "Power" button to run diagnostics.
Another, is Shift+F8, repeatedly.
Apparently, you are not alone.
Posted 01 November 2015 - 10:00 AM
Posted 01 November 2015 - 01:03 PM
Kinda hard to be a hero from afar. Read what you can, follow the links. Laptops are not easily disassembled for the uninitiated. There does seem to be a problem with the BIOS on some of these units. Now days with secure boot and UEFI, it's a chore to hack into them. Find any Live OS, this means a DVD with a bootable operating system. It doesn't matter what, except no Mac or non-Linux UNIX (they're RISC based). See if it will boot to any of them. The best scenario would be to get a Windows 8 rescue disc, but anything will do to test the hardware. 300 bucks for a motherboard, if that is what it is. This requires a complete tear down.
If you know a techy, pull the hard drive and test it, I have tools for this. They could get all your stuff off and determine if that is it and maybe hack the partitions to resolve path problems or corruption.
Another approach, remove some RAM. Test. Reinstall. Remove a different RAM module. Test.
These people say one beep indicates system board failure or BIOS corruption.
(they sell boards) Verify anything salespeople say.
You may need a local CompTIA A+ Certified Tech.
Posted 01 November 2015 - 01:28 PM
Posted 01 November 2015 - 02:27 PM
Pretty sure it's the BIOS, probably "Secure Boot" and "UEFI" in our way.
It was kinda early in the the whole secure boot thing. These articles might help. If you can get it to boot from anything or trick, update the BIOS first thing. There are ways to download the upgrade and maybe flash from a usb. These are beyond this conversation.
They were replacing boards, too. Does CNTRL+ALT+Delete restart from the error screen?
Posted 01 November 2015 - 03:00 PM
Edited by Merri, 01 November 2015 - 03:01 PM.
Posted 02 November 2015 - 02:28 PM
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