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Very slow laptop, extremely large RKill txt file (Reparse Point/Junctions Found)


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#1 KymsCowby

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Posted 31 October 2015 - 01:04 AM

I have enjoyed this site many times and read many helpful items.  As I regularly run Rkill & Malwarebytes on my machines, I thank this site.

 

Lately, my wife's laptop (Acer Aspire V5 touchscreen running windows 8.1, 4 gig memory, over 300 gig available space on C drive) is crazy slow and most of the time has serious issues with any web browser.  The browsers lock and freeze, if they connect at all (IE, Mozilla & Chrome).  Malwarebytes scans come up clean (and take a very long time) every time.  Update is refreshed before each scan.  Tonight I ran RKill on that machine for the first time.  After over 11 minutes it finally finishes and creates a .txt file that is over 65,000 pages long.  Every entry is under category:  Reparse Point/Junctions Found.  I attempted to Google it, but almost all the links pointed right back here, most also quoting ZEROACCESS.

 

I'm decent around a computer, but feel like I am over my head in figuring this out.  I ask the experts here to guide me in getting her laptop back up to speed.

 

Thank you in advance.



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#2 Condobloke

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Posted 31 October 2015 - 01:33 AM

G'day KymsCowby, and Welcome to BC !

 

Because ZERO ACCESS has been mentioned, you will automatically be directed to the Malware Removal Area, which is inhabited by Specialists.

 

 

 

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.

     

     

  • In Step 6 there are instructions for downloading and running DDS which will create two logs. Note: Windows 8.1 Users will not be able run DDS and create a log

 

When you have done that, Copy and Paste your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

 

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

 

After doing this, please reply back in this thread with a link to the new topic so we can close this one, to prevent others answering incorrectly.

 

Be AWARE....there is always a wait time involved in this particular forum.

 

Be patient.

 

If HELP BOT posts in your topic.....BE SURE to reply by following the prompts there.

 

 


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 


#3 KymsCowby

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Posted 31 October 2015 - 10:54 AM

ZeroAccess is only mentioned because it come up in Google Searches.  I will follow the link and steps as mentioned, but do not know if malware is present (but it is assumed).

 

Thank you.



#4 Condobloke

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Posted 31 October 2015 - 04:59 PM

That was not my sole reason for sending you to the MRL area.

 

You mentioned " Every entry is under category:  Reparse Point/Junctions Found"

 

That, combined with the mention of zero access,  is more than sufficient reason.

 

....and a txt file 65000 pages long ??!!....something seriously weird there !

 

The sooner you post the sooner your wife will have a happy pc again    :flowers:


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 


#5 Condobloke

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Posted 01 November 2015 - 08:25 PM

New topic can be found HERE  


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 





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