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Mouse freezes and computer does not respond on startup


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#1 NikolaTesla

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Posted 30 October 2015 - 10:51 PM

Hello

 

Computer starts and I see the desktop but there is no movement from the mouse...it just hangs there and I see an hourglass...I am in safe mode...it is the only way to get computer to work...

 

Thanks in advance!!



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#2 usasma

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Posted 31 October 2015 - 04:50 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Also, while in Safe Mode you can setup the system for a "clean boot" - which will help you troubleshoot the problem.

In short, if the clean boot fixes the problems - then you can re-enable things in small groups in order to figure out what the problem is.

Here's a link on how to do a "clean boot":  https://support.microsoft.com/en-us/kb/929135


Edited by usasma, 31 October 2015 - 04:53 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 NikolaTesla

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Posted 31 October 2015 - 11:12 AM

I have the file zipped but see no way to attach it in here.



#4 NikolaTesla

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Posted 31 October 2015 - 05:59 PM

I did a clean boot while waiting and now an missing audio driver and anti virus.....I can get into computer normally now but no sound. Please let me know how to get this zipped file to you.



#5 NikolaTesla

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Posted 31 October 2015 - 07:12 PM

I figured it out...I had made some changes since the first one so I made another file......

Attached Files



#6 usasma

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Posted 01 November 2015 - 07:01 AM

I see a lot of networking and video errors in the Admin logfile.  And they seem to recur after each time that the system is shutdown.

I'd first suggest checking over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Meanwhile, you can update your networking (both wired and wireless) drivers, along with your video drivers.

The best place to get these is from the Support website at the computer manufacturer's website for your model.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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