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Explorer crashing chrome/photoshop when uploading/opening files


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#1 kariosa

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Posted 30 October 2015 - 08:59 AM

I've been having this issue for about a week where any time I try to upload a file in Chrome or open a file in Photoshop CC, explorer will crash the program. It happens any time I try to navigate to another folder. If I leave the initially loaded folder open everything is fine and I am able to upload/open files from that folder. Explorer itself doesn't seem to be crashing, just the program that is bringing up the window. windows 10, chrome and photoshop are all up to date. Saving is working fine. Dragging and dropping a file when available is working fine. I've tested the ability to navigate folders and upload/open files in Firefox, Google Sketchup, Clip Studio Paint, and paint tool sai, those programs are working. 



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#2 usasma

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Posted 30 October 2015 - 06:56 PM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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