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Help with Search Engine


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18 replies to this topic

#1 Reena

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Posted 30 October 2015 - 08:04 AM

First, my apology if this is the incorrect section in which to post my question.

 

I have always used Google as my search engine. Lately when I click on Google I get one answer to my question, then the next time I am directed to a Google section where I am asked to sign in. My "question" remains unanswered. (A kind of Catch 22).

 

I accessed Manage Add ons and looked for other search engines. Bing is now my default search engine.

 

However there is no shortcut on my desktop, just Google (which still is behaving oddly).

 

I am doing, or have done, something stupid, I guess.

 

I really would appreciate someone being kind enough to help me get back to Google which always behaved in the past! Or Bing if that would be just as helpful.

 

My thanks in advance.

 

Reena (UK)

 

Windows 7

Avast

Malware Bytes

Internet Explorer 11

Super Anti Spyware



BC AdBot (Login to Remove)

 


#2 hedgeley

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Posted 30 October 2015 - 10:06 AM

Hi Reena,

 

It might be just me but I don't understand what you mean

 

what browser are you using at the moment?

 

Hedge



#3 dc3

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Posted 30 October 2015 - 10:09 AM

You have listed Internet Explorer XI as your browser.  Try the following.

 

How to change the default search engine in Internet Explorer XI.
 
Open Internet Explorer.
 
Click on the arrow to the right of the search box. 
 
Click on Manage Search Providers.
 
Click on the search engine you would like to set as the default, click on Set as default, then click on Close.

Edited by dc3, 30 October 2015 - 10:10 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Reena

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Posted 31 October 2015 - 09:58 AM

Hedgely : Yes, I had a feeling I had "explained" my problem badly. Apologies!  I'll have another go!

 

I have IE 11. I have always had Google on my Desktop and clicked on that whenever I needed some information. The "logo" is still there but will only let me accomplish my search occasionally. Instead I have a Google page with "Sign in" at the top right hand corner. (I have done so but it doesn't seem to achieve anything).

 

 

DC3: I have already tried this. I have Google set as default followed by Bing. In the All Programmes section it appears as Bing-Google search. When I click on this it takes me to a page with Google displayed clearly but the dreaded "sign in" I the top right hand corner.

 

I have just had another attempt at

 

Manage Add-ons> Search Providers>and clicked on Default for Google, It states "not available"!!

Using Bing as my search provider still gives me this problem.

 

This "sign in" is quite new to me. It never used to be there and it is really annoying not being able to access information quickly.

 

Thank you, both, for advising me.



#5 hedgeley

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Posted 31 October 2015 - 10:19 AM

Hi Reena,

 

Still struggling a bit,

 

Lets start with, to put IE 11 on your desk top (logo/icon)

 

Press the start button and start to type internet explorer when you see the program appear right click on it and from the list that appears select send to

 

from that list select desktop(shortcut)

 

you should now have it on your desktop

 

Hedge 

 

 

Got it now  I know what you are saying 

 

you want to open your browser from the desktop straight to your home page pre signed in  Yes? 


Edited by hedgeley, 31 October 2015 - 10:27 AM.


#6 dc3

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Posted 31 October 2015 - 10:26 AM

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  If Bing is seen there, do not remove the check. 
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Reena

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Posted 31 October 2015 - 10:32 AM

Hedgley: I used my I-Pad and found this link which seems to "solve" my problem. This is quite new to me but I do know I had problems when Windows 10 blocked me from downloading the latest updates. (There were 14 of them I needed!!). Two helpful members of Bleeping Computer helped me resolve this problem on another section.

 

I think the following link may have the answer to my problem. What can I do about it, is the next question!!

 

(Well I can't paste the link and it's too long to do so manually,  but the gist is:)

 

 

The latest IE11 patch prevents some Windows users from adding Google as a search provider -- if it finishes installing at all

 

 IE11 patch KB 3038314 blocks search engines and may fail with error 80092004



#8 Reena

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Posted 31 October 2015 - 10:39 AM

I've checked Windows update and don't seem to have  file KB 3038314 !

 

DC3 : I'll follow your advice and see what happens.



#9 hedgeley

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Posted 31 October 2015 - 10:56 AM

Reena,

 

The kb No you have is an article/bulletin  the offending update is KB894199

 

I would not install it if it causes  problems

 

but you could uninstall if its installed

 

Hedge



#10 dc3

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Posted 31 October 2015 - 11:49 AM

If you don't wish to install this update just hide it.  You have to do this before the update is installed.

 

If you view the updates that are offered to be installed you can right click on one and will have the option to Hide.

 

If you do this rather than deleting it Microsoft won't see that you uninstalled it and will not send the update again as it will if it is uninstalled.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Reena

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Posted 31 October 2015 - 12:43 PM

When I right click on installed items  all I get is

 

View details

Copy Details

 

On my other list I can uninstall only.

 

This is a real nuisance as Bing does not seem to be working properly but keeps sending me to the Google sign-in page1


Edited by Reena, 31 October 2015 - 12:44 PM.


#12 hedgeley

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Posted 31 October 2015 - 12:49 PM

Reena,

 

Is this the web page

 

http://www.infoworld.com/article/2917819/patch-management/microsoft-admits-stealthy-re-release-of-patch-kb-3038314.html

 

If it is please read the two comments at the bottom

 

Hedge

 

If you want to go down comment two's path. You can reinstall kb3038314 (you were right the first time) from here.

 

https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

 

click on expand method 2 (download centre)

 

Good luck

 

Hedge


Edited by hedgeley, 31 October 2015 - 01:04 PM.


#13 dc3

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Posted 31 October 2015 - 01:07 PM

If this update has been downloaded it should show up in the Control Panel under Windows Update.  This is where you can right click on the update and hide it.

 

If you have already installed it you can only delete it.


Edited by dc3, 31 October 2015 - 01:07 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Reena

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Posted 01 November 2015 - 12:37 PM

I can't find KB894199 either!

 

The following puzzles me. When I click on Bing Search it leads me to InPrivate Browsing. What's that about?



#15 dc3

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Posted 01 November 2015 - 12:46 PM

Did you run AdwCleaner?

 

If you close IE and then reopen it this should stop the InPrivate Browsing.  This is very similar to Chrome's Incognito mode.

 

Did you change you search engine to Google or another search engine?

 

Try switching to Google as your search engine to see if this problem persists.

 

Press Alt+T and click Internet Options.
Open the General tab.
Change the home page and click OK.
Press Alt+T and click Manage Add-ons.
Click Toolbars and Extensions and remove unwanted extension.
Click Search Providers and set a new default search engine.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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