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WMP11


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#1 Rustik

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Posted 29 October 2015 - 12:22 PM

Hi Guys. I am a newbie to this site and I hope someone may be able to help me out here.

 

I run XP Home SP2 on a laptop which I use for playing CDs and other music files. It has worked fine for years. Suddenly, I have lost all visualisations in WMP11, including the default ones. I removed all extra visualisations, but no go. So I removed (rolled back) WMP to version 10. Still no visuals on a CD and midi, wav, and other files won't open in WMP10.

 

I have tried Safe Mode (WMP11 or 10 won't open), and error check, a scannow, reinstalling WMP11 but nothing has cured the problem. Significantly, (I think !) the default visuals show up in the plugin list, but whichever one I select, the "Apply" button is greyed out, and nothing works. Just get a black screen in that frame. Also tried disabling my antivirus (ESET) to see if that was interfering with the Media Player, but it hasn't made any difference.

 

Also, if it's relevant, when opening Media Player, each "frame" seems to load separately, as opposed to the whole complete window opening in one go, ready to use.

Should I remove Media Player 11 Runtime?

Anyone got any ideas on what to do to find a resolution to this issue?

Thanks very much.



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#2 hamluis

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Posted 29 October 2015 - 01:41 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Rustik

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Posted 29 October 2015 - 02:27 PM

Hi Louis.

 

As requested, here is the link to the Speccy snapshot:-

 

http://speccy.piriform.com/results/njqVFeva0lnWYBAkGwR43Dg

 

And here is the Mini Toolbox text:-

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Owner (administrator) on 29-10-2015 at 19:06:49
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Model: Pavilion ze4300 (DF966A) Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (10/29/2015 06:10:32 PM) (Source: Service Control Manager) (User: )
Description: The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error: %%1058

Error: (10/29/2015 04:49:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error: %%1058

Error: (10/29/2015 04:47:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/29/2015 04:45:46 PM) (Source: DCOM) (User: CPQ18620821616)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:  {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
AmdK7
ehdrv
epfwtdir
FileDisk
Fips
IPSec
MRxSmb
NetBIOS
NetBT
PCLEPCI
RasAcd
Rdbss
ssmdrv
Tcpip

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error: %%1058

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: %%31

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: %%31

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: %%31

Error: (10/29/2015 04:43:53 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBT service which failed to start because of the following error: %%31


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
µTorrent (HKLM\...\uTorrent) (Version: 2.2.0 - )
AC3Filter 1.63b (HKLM\...\AC3Filter_is1) (Version: 1.63b - Alexander Vigovsky)
Adobe Download Manager (HKLM\...\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Version: 1.6.2.87 - NOS Microsystems Ltd.)
Adobe Flash Player 11 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 11.9.900.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.06) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.06 - Adobe Systems Incorporated)
ATI - Software Uninstall Utility (HKLM\...\All ATI Software) (Version: 6.14.10.1008 - )
ATI Control Panel (HKLM\...\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}) (Version: 6.14.10.5102 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 7.91-030625a-011175C-HP - )
Belkin Bluetooth Software (HKLM\...\{3F4EC965-28EF-45C3-B063-04B25D4E9679}) (Version: 4.0.1.2401 - WIDCOMM, Inc.)
BurnAware Free 5.2 (HKLM\...\BurnAware Free_is1) (Version:  - Burnaware Technologies)
Canon MP Navigator 3.0 (HKLM\...\MP Navigator 3.0) (Version:  - )
Canon MP600 (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP600) (Version:  - )
Canon MP600 User Registration (HKLM\...\Canon MP600 User Registration) (Version:  - )
Canon Utilities Easy-PhotoPrint (HKLM\...\Easy-PhotoPrint) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
CD-LabelPrint (HKLM\...\MediaNavigation.CDLabelPrint) (Version:  - )
Conexant 56K ACLink Modem (HKLM\...\CNXT_MODEM_PCI_VEN_10B9&DEV_5457&SUBSYS_0850103C) (Version:  - )
Conexant AC-Link Audio (HKLM\...\Conexant PCI Audio) (Version:  - )
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Easy Internet Sign-up (HKLM\...\{2B5DDB2C-0807-47FD-9C11-80EA761902C0}) (Version:  - )
ESET NOD32 Antivirus (HKLM\...\{F9E858E3-522C-4E89-AACC-619CCA2E1EA4}) (Version: 5.0.93.0 - ESET, spol. s r.o.)
Free Download Manager 3.9.4 (HKLM\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Garmin City Navigator Europe NT+ v8.02 (HKLM\...\{D10FF038-7941-4B62-8051-17D3E2BC150A}) (Version: 8.0.2.0 - Garmin Ltd or its subsidiaries)
Highlight Viewer (Windows Live Toolbar) (HKLM\...\{A5C4AD72-25FE-4899-B6DF-6D8DF63C93CF}) (Version: 03.01.0146 - Microsoft Corporation) Hidden
Hollywood FX 5.5 Additional Effects (HKLM\...\Hollywood FX 5.5 Additional Effects) (Version:  - )
Hpsetup (HKLM\...\{A6792A59-15B3-4FD4-BE35-45F1E00A51AF}) (Version:  - )
Inactive HP Printer Drivers (Remove only) (HKLM\...\Inactive HP Printer Drivers (Remove only)) (Version:  - )
InterVideo WinDVD (HKLM\...\{98E8A2EF-4EAE-43B8-A172-74842B764777}) (Version:  - InterVideo Inc.)
Junk Mail filter update (HKLM\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
K-Lite Codec Pack 6.0.4 (Full) (HKLM\...\KLiteCodecPack_is1) (Version: 6.0.4 - )
Lernout & Hauspie TruVoice American English TTS Engine (HKLM\...\tv_enua) (Version:  - )
Logitech MouseWare 9.76  (HKLM\...\{5809E7CF-4DCF-11D4-9875-00105ACE7734}) (Version:  - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Map Button (Windows Live Toolbar) (HKLM\...\{7745B7A9-F323-4BB9-9811-01BF57A028DA}) (Version: 03.01.0146 - Microsoft Corporation) Hidden
MemoriesOnTV 2.1.7 (HKLM\...\MemoriesOnTV_is1) (Version: 2.1.7 - PictureToTV.com)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Photo Premium 10 (HKLM\...\PictureItPrem_v10) (Version: 10.0.0706 - Microsoft Corporation)
Microsoft Picture It! Photo 7.0 (HKLM\...\{369B36BE-3D64-4641-9AEA-808D436FE132}) (Version: 7.0.0.0000 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Windows Media Video 9 VCM (HKLM\...\WMV9_VCM) (Version:  - )
Microsoft Windows XP Video Decoder Checkup Utility (HKLM\...\DECCHECK) (Version:  - )
Microsoft Word 2002 (HKLM\...\{911B0409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.01 - Microsoft Corporation)
Microsoft Works 2003 Setup Launcher (HKLM\...\Works2003Setup) (Version:  - )
Microsoft Works 7.0 (HKLM\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0808 - Microsoft Corporation)
Microsoft Works Suite Add-in for Microsoft Word (HKLM\...\{7EE9DE0D-9228-4C33-B80E-FDD1773600DF}) (Version: 2.0.0.0000 - Microsoft Corporation)
Mobile Phone Manager (HKLM\...\{938D9C57-3CF0-4DA8-B04E-EF99501859B5}) (Version: 4.06.12.11.0.1 - BenQ Mobile GmbH & Co. OHG) Hidden
Mozilla Firefox 20.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 20.0.1 (x86 en-US)) (Version: 20.0.1 - Mozilla)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
NEATO MediaFACE (HKLM\...\NEATO MediaFACE) (Version:  - )
Notebook Utilities (HKLM\...\{A8F2DCDE-AE4E-4AC9-BECD-496FB80FBF6A}) (Version:  - )
OneCare Advisor (Windows Live Toolbar) (HKLM\...\{DF821FC5-C198-452B-A0D4-82433EFEAE9B}) (Version: 03.00.2038 - Microsoft Corporation) Hidden
One-Touch Buttons (HKLM\...\QT4HPOT) (Version:  - )
Pinnacle Hollywood FX (HKLM\...\Hollywood FX) (Version:  - )
POP Peeper (HKLM\...\POP Peeper) (Version:  - Mortal Universe)
Popup Blocker (Windows Live Toolbar) (HKLM\...\{117CD9C0-0F15-4633-93D7-F957B50535A5}) (Version: 03.01.0072 - Microsoft Corporation) Hidden
Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version:  - )
ScanSoft OmniPage SE 4.0 (HKLM\...\{C1E693A4-B1D5-4DCD-B68D-2087835B7184}) (Version: 15.00.0020 - Nuance Communications, Inc.)
Segoe UI (HKLM\...\{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}) (Version: 14.0.4327.805 - Microsoft Corp) Hidden
Shockwave (HKLM\...\Shockwave) (Version:  - )
Smart Menus (Windows Live Toolbar) (HKLM\...\{F084395C-40FB-4DB3-981C-B51E74E1E83D}) (Version: 03.01.0146 - Microsoft Corporation) Hidden
SmartSound Quicktracks Plugin (HKLM\...\{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.2.4 - SmartSound Software Inc) Hidden
SmartSound Quicktracks Plugin (HKLM\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.2.4 - SmartSound Software Inc)
Studio 9 (HKLM\...\{9E491AB7-4589-48CA-9CBB-874CB2788391}) (Version: 9.1 - Pinnacle Systems)
Studio 9 Content CD/DVD (HKLM\...\{B67624DE-75CE-4FAD-9F29-5C115773CE61}) (Version: 1.00.000 - )
Studio 9.4 Patch (HKLM\...\{16E217EA-C3E0-402D-8D4F-6189DB74497A}) (Version: 9.4.3.70 - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 7.12.7.0 - )
Uninstall MPEG2 Plugin (HKLM\...\MemoriesOnTV Mpeg2 Plugin_is1) (Version: 2.1.0 - PictureToTV.com)
Update for Windows Internet Explorer 8 (KB971930) (HKLM\...\KB971930-IE8) (Version: 1 - Microsoft Corporation)
WD SES Driver Setup (HKLM\...\{924A274D-38B6-4930-8859-F3F51CFA8DDD}) (Version: 1.0.6.3 - Western Digital) Hidden
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.6513 - Microsoft Corporation) Hidden
Windows Backup Utility (HKLM\...\{76EFFC7C-17A6-479D-9E47-8E658C1695AE}) (Version: 5.1 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Favorites for Windows Live Toolbar (HKLM\...\{786C4AD1-DCBA-49A6-B0EF-B317A344BD66}) (Version: 03.01.0146 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows XP Service Pack 2 (HKLM\...\Windows XP Service Pack) (Version: 20040803.231319 - Microsoft Corporation)
WMPCDText 1.4 (HKLM\...\{CE4CAD46-3F3F-4248-B0F2-6B0FAFBE40B1}_is1) (Version: 1.4 - BM-productions)
Works Suite OS Pack (HKLM\...\{D64DCF1C-7A95-49A4-BAFA-C42B5CF6B8B6}) (Version: 3.0.0.0000 - Microsoft Corporation) Hidden
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden
Yahoo! Browser Services (HKLM\...\Yahoo! Extras) (Version:  - )
Youtube Downloader 4.51 (HKLM\...\Youtube Downloader_is1) (Version:  - Youtube Downloader)

========================= Memory info: ===================================
Percentage of memory in use: 63%
Total physical RAM: 958.48 MB
Available physical RAM: 349.14 MB
Total Virtual: 2313.7 MB
Available Virtual: 1844.63 MB

========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:37.25 GB) (Free:17.21 GB) NTFS

========================= Users: ========================================
User accounts for \\CPQ18620821616

Administrator            Guest                    HelpAssistant            
Owner                    SUPPORT_388945a0         SUPPORT_b326ad0c         

**** End of log ****

  Hope this throws some light on the matter for you.

 

Rustik


Edited by hamluis, 29 October 2015 - 04:07 PM.


#4 hamluis

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Posted 29 October 2015 - 04:15 PM

Funny...I don't see any errors relating to WMP.  But there are other items which need address, IMO.

 

Speccy data reflects both Comodo and Eset installed as AV programs.  I suggest you completedly uninstall each, then reinstall the one you prefer.

 

You are missing a large number of critical updates on a system reflecting an install date of 2003, using an O/S that is unsupported for over a year now.  The errors that I see could be interpreted as both an invitation to or a manifestation of malware , IMO.

 

Louis


Edited by hamluis, 29 October 2015 - 04:16 PM.


#5 Rustik

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Posted 30 October 2015 - 03:49 AM

This is strange. I had Comodo briefly about 2 years ago but didn't like it and uninstalled it. I can see it listed in the data, but a search, a check of Add/remove programmes, and a search using SystemLook produces no results at all.

 

So is this hiding somewhere and if so, how can I find it and remove it?

SystemLook is usually very good at finding bits and pieces left over from uninstalls, but not this time.

 

If there are no errors relating to WMP, could this be a graphics issue?



#6 Rustik

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Posted 30 October 2015 - 03:51 AM

I should also mention that a Trend Housecall, a Malwarebytes, and an ADW check every week has not shown any malware infestations for months.

Eset has not shown any virus or dangerous PUPs or PUMs.



#7 hamluis

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Posted 30 October 2015 - 09:52 AM

My guess...would be that there are registry entries that remain.  Any check of files would not uncover such.

 

My suggestion would be to see...if there is an uninstall tool put forth by any AV that you may use...and then use that tool to search for/uninstall the AV program.  Going that route may involve reinstalling the application so that the uninstall tool can work as envisioned.

 

I did not say that it's not an WMP issue of any sort...I said that there is no evidence in the data presented by you that such problem exists.

 

I try not to speculate concerning systems that I don't have hands-on...and no evidence of a problem that I can interpret/see.  I also try to point out what I see as meriting some user time and attention.  Beyond that...it seems foolish for me to speculate on the myriad of items which "could" reflect something amiss with a given system.  Windows is set up/designed so that Windows will try to point out troublesome scenarios...it's not perfect, but it's all that I feel that anyone should use when attempting to troubleshoot or assess a system which he/she has not seen and will not see.

 

Louis






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