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My laptop keeps freezing


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#1 0244tommy

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Posted 28 October 2015 - 10:03 PM

I have included the files to see if I can get some help with why my laptop keeps freezing.
HP Pavilion dv5. Windows 8.1 OS

Attached Files



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#2 blueelvis

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Posted 30 October 2015 - 03:59 PM

Greetings Tommy & Welcome to the forums ^_^,

Could you please tell me what causes the freezing? I mean, is there any activity which you do and during that, freezing takes place?

Kindly follow the below guide and upload the ETL file generated. Make sure that you capture the Log File while the system lags -

http://www.sysnative.com/forums/windows-7-windows-vista-tutorials/5721-how-diagnose-fix-high-dpc-latency-issues-wpa-windows-vista-7-8-a.html

Also, kindly upload the ZIP File generated by the below tool since it contains information which would help us -
http://omgdebugging.com/msinfo-zipper/


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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