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Ran adwcleaner, now no internet access - XP operating system


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4 replies to this topic

#1 jbandkb

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Posted 28 October 2015 - 08:33 AM

After no internet access (I tried IE, Chrome, Firefox), I searched the web and followed the following steps from Condobloke (helping someone else)

 

First I did this:

 

Please download MiniToolBox and run it. (I downloaded from another computer to a USB drive and then copied to desktop of problem PC)
Checkmark following boxes:
* Report IE Proxy Settings

* Reset IE Proxy Settings
* Report FF Proxy Settings

* Reset FF Proxy Settings
* List content of Hosts

 

It didn't work, so I did this next

 

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns

 

Nothing worked?  Any other suggestions or help would be greatly appreciated.

Thanks!



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#2 hamluis

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Posted 28 October 2015 - 10:39 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jbandkb

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Posted 28 October 2015 - 03:03 PM

Thank you so much for helping..  Here is the file from MiniToolBox:

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by dd (administrator) on 28-10-2015 at 12:59:38
Running from "C:\Documents and Settings\dd\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Dimension 2400 Manufacturer: Dell Computer Corporation

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/26/2015 10:04:54 PM) (Source: Application Error) (User: )
Description: Faulting application avguix.exe, version 1.22.1.27494, faulting module libcef.dll, version 3.2171.2069.0, fault address 0x01674d93.
Processing media-specific event for [avguix.exe!ws!]

Error: (10/14/2015 10:21:44 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (10/14/2015 10:21:43 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (10/14/2015 10:21:43 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (09/02/2015 12:46:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (09/02/2015 12:46:57 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (09/02/2015 12:46:56 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

System errors:
=============
Error: (10/27/2015 10:35:31 PM) (Source: Service Control Manager) (User: )
Description: The Application Layer Gateway Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/27/2015 10:35:26 PM) (Source: Service Control Manager) (User: )
Description: The AVG Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (10/27/2015 10:35:26 PM) (Source: Service Control Manager) (User: )
Description: The Pml Driver HPZ12 service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/27/2015 10:35:26 PM) (Source: Service Control Manager) (User: )
Description: The yewimmxqbs32 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.

Error: (10/27/2015 10:35:26 PM) (Source: Service Control Manager) (User: )
Description: The AOL Connectivity Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/27/2015 10:35:26 PM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/27/2015 09:36:19 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (10/27/2015 09:36:19 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.

Error: (10/27/2015 09:36:08 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1053" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (10/27/2015 08:52:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (10/26/2015 10:04:54 PM) (Source: Application Error)(User: )
Description: avguix.exe1.22.1.27494libcef.dll3.2171.2069.001674d93

Error: (10/14/2015 10:21:44 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (10/14/2015 10:21:43 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (10/14/2015 10:21:43 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (09/02/2015 12:46:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (09/02/2015 12:46:58 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (09/02/2015 12:46:57 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (09/02/2015 12:46:56 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established


=========================== Installed Programs ============================
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.1.102.55 - Adobe Systems Incorporated)
Adobe Reader 7.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A70000000000}) (Version: 7.0.0 - Adobe Systems Incorporated)
AVG (HKLM\...\{39D67484-A153-4245-87BC-9E6FBBBD2A7D}) (Version: 16.4.7163 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.13.1.26255 - AVG Technologies)
AVG 2016 (HKLM\...\{89AF3650-B012-4C6D-A14A-8357AE72357C}) (Version: 16.0.4457 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.4.7163 - AVG Technologies)
AVG Zen (HKLM\...\{B22B92E4-E278-42D7-ABEE-6EB283120495}) (Version: 1.13.1 - AVG Technologies) Hidden

Broadcom Management Programs (HKLM\...\{89EE857B-8970-4F9F-AB58-A1C873AC72B3}) (Version: 4.01.0000 - Broadcom) Hidden
Broadcom Management Programs (HKLM\...\InstallShield_{89EE857B-8970-4F9F-AB58-A1C873AC72B3}) (Version: 4.01.0000 - Broadcom)
Canon Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version:  - )
Canon MP Navigator EX 4.1 (HKLM\...\MP Navigator EX 4.1) (Version:  - )
Canon MX420 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX420_series) (Version:  - )
Canon MX420 series User Registration (HKLM\...\Canon MX420 series User Registration) (Version:  - )
Canon My Printer (HKLM\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM\...\Speed Dial Utility) (Version:  - )
Conexant D850 56K V.9x DFVc Modem (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1) (Version:  - )
Consumer Complete Care Services Agreement (HKLM\...\{E8C06CB3-5DB2-4689-B1DC-4A0220DEA96C}) (Version: 1.10.0000 - Dell)
Dell Digital Jukebox Driver (HKLM\...\Dell Digital Jukebox Driver) (Version:  - )
Dell Driver Reset Tool (HKLM\...\{5905F42D-3F5F-4916-ADA6-94A3646AEE76}) (Version: 1.02.0000 - Dell Inc.)
Dell Media Experience (HKLM\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version:  - )
Dell Networking Guide (HKLM\...\{68D60342-7686-45C9-B8EB-40EF843D0460}) (Version: 1.00.0001 - Dell) Hidden
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3062 - Dell)
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.10 - BVRP Software, Inc)
FMW 1 (HKLM\...\{F1EA36EA-6E73-465A-BCCB-F758EFD165A2}) (Version: 1.22.2 - AVG Technologies) Hidden
Get High Speed Internet! (HKLM\...\{7A3F0566-5E05-4919-9C98-456F6B5CF831}) (Version: 1.00.0000 - Dell)
Google Chrome (HKLM\...\Google Chrome) (Version: 46.0.2490.80 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Extreme Graphics Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version:  - )
Internet Explorer Default Page (HKLM\...\{35BDEFF1-A610-4956-A00D-15453C116395}) (Version: 1.00.03 - Dell Inc.) Hidden
Jasc Paint Shop Pro 8 Dell Edition (HKLM\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Learn2 Player (Uninstall Only) (HKLM\...\StreetPlugin) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Excel 97 (HKLM\...\Excel) (Version:  - )
Microsoft Plus! Digital Media Edition Installer (HKLM\...\{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}) (Version: 1.1.0.3514 - Microsoft Corporation)
Microsoft Plus! Photo Story 2 LE (HKLM\...\{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}) (Version: 1.1.0.3463 - Microsoft Corporation)
Microsoft Publisher 98 (HKLM\...\MSPUB5) (Version:  - )
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Word 97 (HKLM\...\Word8.0) (Version:  - )
Modem Helper (HKLM\...\{7F142D56-3326-11D5-B229-002078017FBF}) (Version: 2.25 - BVRP Software)
Mozilla Firefox 39.0 (x86 en-US) (HKLM\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 39.0 - Mozilla)
MSN (HKLM\...\MSNINST) (Version:  - )
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Musicmatch for Windows Media Player (HKLM\...\{E93E5EF6-D361-481E-849D-F16EF5C78EBC}) (Version: 0.00.000 - )
MUSICMATCH® Jukebox (HKLM\...\{45EBDA59-D33B-433A-956E-B2F236468B56}) (Version:  - )
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.12 - BVRP Software, Inc)
NetZero (HKLM\...\{6c651250-2eb2-11d5-8e33-0050dad72ac2}) (Version: NetZero QuickStart 7 - NetZero, Inc.)
NetZeroInstallers (HKLM\...\{352310C3-E46B-42D3-8F32-54721FDD72D9}) (Version: 1.0.0 - NetZero, Inc.)
Oregon Trail 5 (HKLM\...\Oregon Trail 5) (Version:  - )
ParetoLogic Privacy Controls (HKLM\...\{29ACDA07-0CAD-4751-B3A4-3E03C5F74673}) (Version: 3.1.2.0 - ParetoLogic, Inc.)
Qualxserve Service Agreement (HKLM\...\{0F756CD9-4A1E-409B-B101-601DDC4C03AA}) (Version: 1.10.0000 - Dell)
QuickTime (HKLM\...\QuickTime) (Version:  - )
RealPlayer Basic (HKLM\...\RealPlayer 6.0) (Version:  - )
Sonic DLA (HKLM\...\{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}) (Version: 4.95 - Sonic Solutions)
Sonic RecordNow! (HKLM\...\{9541FED0-327F-4DF0-8B96-EF57EF622F19}) (Version: 7.3 - Sonic Solutions)
Sonic Update Manager (HKLM\...\{09DA4F91-2A09-4232-AB8C-6BC740096DE3}) (Version: 2.9 - Sonic Solutions)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 7 (HKLM\...\ie7) (Version: 20061107.210142 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 50%
Total physical RAM: 510 MB
Available physical RAM: 254.56 MB
Total Virtual: 1246.34 MB
Available Virtual: 798.03 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:33.7 GB) (Free:19.05 GB) NTFS
4 Drive f: (USB DISK) (Removable) (Total:58.88 GB) (Free:58.85 GB) FAT32

========================= Users: ========================================
User accounts for \\OFFICE

Administrator            dd                       Guest                    
HelpAssistant            joe                      SUPPORT_388945a0         


**** End of log ****
 

Now I ran the Speccy, however I get this error when trying to save as a link. "The server name and address could not be resolved".  I am guessing that it is because of internet issue.  I have saved it to a file.  Is there a way to upload that or can I just copy the text file to a post?  Thanks,


Edited by hamluis, 28 October 2015 - 03:45 PM.


#4 jbandkb

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Posted 28 October 2015 - 03:14 PM

Ok... sorry it took me a minute to figure it out..... anyway here is the Speccy file.

http://speccy.piriform.com/results/OwwtlM10QdfSgBSLMl1R5Dp

 

Thanks,



#5 hamluis

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Posted 28 October 2015 - 03:48 PM

Appears to me that your system may be infected...moving topic to Am I Infected forum for a check.

 

Louis






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