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Random crashes

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#1 Blue300


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  • Local time:05:45 AM

Posted 27 October 2015 - 06:58 PM



My not so old laptop has been crashing a lot recently from ~10/hour to none in a whole night..


I did what the BSOD post said, I wasn't allowed to attach .html file so it's zipped ass "report.zip"


· OS - Windows 10
· x86 (32-bit) or x64 - 64-bit
· What was original installed OS on system - Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer) - Full, as far as I know
· Age of system (hardware) - 5 months
· Age of OS installation - have you re-installed the OS? - Upgraded to win 10 from 8.1 sometime during the early win 10 upgrade (don't remember the time) 

· CPU - Intel Core i7-4720HQ CPU @ 2.60GHz

· Video Card - NVIDIA GeForce GTX 980M

· System Manufacturer
· Exact model number (if laptop, check label on bottom) - MSI GT72 2QE "Dominator Pro"

· Laptop or Desktop? - Laptop


I have also tried doing 


The crashes started somewhat 2-3 weeks ago

Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 28 October 2015 - 10:24 AM

Your UEFI/BIOS (version E1781IMS.10R) dates from March of 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

All of the October memory dumps blame Qcamain10x64.sys - your Atheros Extensible Wireless LAN device driver

Please do this:

- download a fresh copy of the latest Wireless drivers for your system.

- uninstall the current wireless drivers from Control Panel...Programs and Features

- install the freshly downloaded copies

- monitor for further BSOD's

FYI - we have seen other problems with Killer wireless, so don't fret if this doesn't fix it.


winio64.sys and NTIOLib_X64.sys are known to cause BSOD's in MSI systems.

winio64.sys and at least one instance of the NTIOLib_x64.sys drivers are associate with the MSI Dragoon Gaming Center

Please uninstall it for now.  Other instances of the NTIOLib_x64.sys may pop up - requiring other removals.  But we'll deal with that if it happens.



The following is for informational purposes only.
**************************Tue Oct 27 19:30:23.098 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102815-7593-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 0:37:20.839
*** WARNING: Unable to verify timestamp for Qcamain10x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Qcamain10x64.sys
Probably caused by :Qcamain10x64.sys ( Qcamain10x64+1daf1 )
BugCheck 139, {21, ffffd001e2a72320, ffffd001e2a72278, 0}
Arg1: 0000000000000021, An invalid exception chain was detected.
Arg2: ffffd001e2a72320, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001e2a72278, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
FAILURE_BUCKET_ID: 0x139_MISSING_GSFRAME_Qcamain10x64!Unknown_Function

CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  E1781IMS.10R
  BIOS Release Date             03/12/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Tue Oct 27 19:30:23.098 2015 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
winio64.sys                 Fri Jun  4 00:08:03 2010 (4C087C23)
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
em015_64.dat                Fri Mar  1 08:27:56 2013 (5130ACDC)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
SAlphaPS264.sys             Wed Mar  5 10:00:39 2014 (53173C17)
e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
SteelBus64.sys              Tue May 27 12:42:05 2014 (5384C05D)
xspltspk.sys                Wed Jun 11 16:59:54 2014 (5398C34A)
iaStorA.sys                 Fri Aug 22 17:26:36 2014 (53F7B58C)
bwcW8x64.sys                Thu Sep 11 15:43:49 2014 (5411FB75)
RTKVHD64.sys                Tue Sep 16 06:44:17 2014 (54181481)
eamonm.sys                  Tue Jan 20 05:39:35 2015 (54BE3067)
ehdrv.sys                   Tue Jan 20 05:39:52 2015 (54BE3078)
EpfwLWF.sys                 Tue Jan 20 05:41:00 2015 (54BE30BC)
epfw.sys                    Tue Jan 20 05:41:08 2015 (54BE30C4)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
dtlitescsibus.sys           Thu Mar 26 22:05:54 2015 (5514BB02)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
SynTP.sys                   Wed May  6 14:34:22 2015 (554A5EAE)
Smb_driver_Intel.sys        Wed May  6 14:34:45 2015 (554A5EC5)
Qcamain10x64.sys            Mon May 18 16:18:19 2015 (555A490B)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
btfilter.sys                Wed Jun 24 09:24:26 2015 (558AAF8A)
edevmon.sys                 Mon Jul  6 10:33:20 2015 (559A91B0)
epfwwfp.sys                 Mon Jul  6 10:35:06 2015 (559A921A)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
em006_64.dat                Wed Aug 19 06:01:44 2015 (55D45408)
NvStreamKms.sys             Fri Sep 18 01:02:24 2015 (55FB9AE0)
em018_64.dat                Thu Oct  1 04:54:47 2015 (560CF4D7)
nvlddmkm.sys                Fri Oct  2 22:08:52 2015 (560F38B4)
em008_64.dat                Thu Oct 15 05:13:43 2015 (561F6E47)
**************************Sat Oct 24 21:33:11.786 2015 (UTC - 4:00)**************************
protection                  for image 2015 image 2015 image
XtuAcpiDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Qcamain10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
protection - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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