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Action Center has red star, with message saying I search online or AV


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19 replies to this topic

#1 guit30

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Posted 27 October 2015 - 06:11 PM

I have Eset Nod32 vs 8 AV. It says system is totally protected, I contacted Eset support, they get back to me, and ask if there is a green checkmark on their AV homepage, I say yes, they say my AV is working, there is an error in my system. They suggested I turn off the message in the action center. Is this right?

  Jim


Edited by hamluis, 27 October 2015 - 06:25 PM.
Moved from Win 7 to AV/AM Software - Hamluis.

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#2 guit30

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Posted 30 October 2015 - 10:38 AM

Anyone help with this? I am getting a message from Action center that I have no AV, ESETNOD 32 vs 8 is listed as anti spyware on my computer, and no AV is listed, is this ok? I also have SAS pro.

Jim


Edited by guit30, 30 October 2015 - 10:43 AM.

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#3 Aura

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Posted 30 October 2015 - 03:34 PM

Hi guit30 :)

First of all, did you start by completely uninstalling and reinstalling ESET Nod32? I would uninstall ESET Nod32 via the Control Panel, then run the ESET Uninstaller Tool to clean-up the remnants.

http://support.eset.com/kb2289/#Win_7 - This article is for Windows 7, 8 and 8.1.

Once done, I would install ESET again and see if the message in the Action Center is still there.

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#4 quietman7

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Posted 30 October 2015 - 04:54 PM

Windows Security Center is not detecting my Windows ESET product

BTW...ESET recently released v9.0.318.0 with a lot of improvements so you may just want to update.
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#5 guit30

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Posted 30 October 2015 - 10:03 PM

Hi,

  I still have version 8, on their forum, there are a lot of complaints about the new version 9, it must have something to do with changes they made. They have a new American website too. I am still getting updates every hour. Some people have gone back to the old version. I do mot know if this new version is available in America yet. Do you still use their av,, I will check their site and see if I can find any news.

Jim


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#6 quietman7

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Posted 31 October 2015 - 04:24 AM

Yes the new version is available in America. I installed it a few weeks ago and have not had any issues. In fact, I like it much better than previous versions.

ESET NOD32 Antivirus 9 has been released
What's new in ESET Smart Security 9 and ESET NOD32 Antivirus 9?

Since you have posted this topic with the same question at the ESET forum, you may want to wait for them to address your problem.
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#7 guit30

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Posted 31 October 2015 - 08:17 PM

Hi Quietman ,

 

  Someone answered my post and left me a link, I was supposed to type a couple of lines into command prompt, then hit enter, then

restart computer a couple of times. I typed the first line into command prompt and pushed enter, my computer said wrong file or wrong syntax, so I exited command prompt and went back to their forum and posted that it did not work. Their support is closed now. I sent them an e-mail.

           Jim


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#8 quietman7

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Posted 31 October 2015 - 08:45 PM

That error message is commonly associated with servers and activating Windows neither of which applies in your case. Your best bet is to wait for a reply from ESET.
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#9 guit30

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Posted 01 November 2015 - 06:27 AM

Ok,

  That will be Monday, someone on the forum gave me something else to do. Here is the other task they wanted me to do.

 

 

To manually do what the KB article instructs:

  • Press the Windows key + R to bring up the Run box.
  • Type in services.msc, then press Enter
  • Scroll down and select 'Windows Management Interface', then Stop the service.
  • Navigate to "C:\Windows\System32\wbem\repository"
  • Rename the repository directory to repository.old
  • Reboot Windows.

I tried to fix it this way, and got nowhere. I wasted 3 hours tonight working on this, and I can't get it to change. I like Eset, wish they had better customer support.


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#10 quietman7

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Posted 01 November 2015 - 07:29 AM

Windows Action Center (Security Center) checks and monitors the status of your computer for Windows Firewall, Automatic Updates, Anti-Virus software, Internet Explorer Security Settings and User Account Control.

The Action Center (Security Center) gets its data from the Windows Management Instrumentation (WMI) Repository and uses a two-tiered approach for detection status. One tier is manual, and the other tier is automatic through WMI. In manual detection mode, Windows Security Center searches for registry keys and files that are provided to Microsoft by independent software manufacturers. These registry keys and files let Windows Security Center detect the status of independent software.

It is not uncommon for Windows Security Center to sometimes stop recognizing your antivirus (or firewall) and you may need to stop/restart the service and rebuild the repository folder.

Since that is the first logical step to try, that is what the ESET folks are attempting to do with their instructions.
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#11 guit30

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Posted 01 November 2015 - 04:40 PM

Thanks Quietman,

      I e-mailed them. Though Windows doesn't recognize it, is it still working? Looks like it is

Jim


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#12 quietman7

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Posted 01 November 2015 - 06:34 PM

Not a problem Jim...I hope they get it sorted out soon.
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#13 guit30

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Posted 02 November 2015 - 01:40 AM

Quietman, I noticed that Eset Nod32 vs 8 is listed under spyware with Windows Defender , so Windows must have moved it, I wonder if something happened when they opened vs 9 that caused them to move vs 8 to spyware. I have never found any viruses with it, plus it scans very slow. Let me see what they say , this is second problem that I have had with it.

   Best,

Jim


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#14 quietman7

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Posted 02 November 2015 - 07:48 AM

I believe that is normal. On my Windows 7 machine, in Action Center...ESET has always shown under both view installed antivirus programs and installed antispyware programs with Windows Defender.
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#15 guit30

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Posted 02 November 2015 - 11:40 AM

Hi Quietman,

     Today,I got an e-mail from Eset to uninstall the nod32 and reinstall it, they gave directions for 8 and 10, but not 7. I am just not a good computer person when it comes to that. I got one of their support people on chat, they said they could reinstall it for me. Then he rebooted it and I never heard from him again, he did not have the password to get back in. I called them and waited on the phone for 20 minutes, Then I left a message with the company and they said they would call back. But never did, was over an hour ago. Finally I turned off my computer and rebooted it normally, he had rebooted it in safe mode. The red star was still there, so I guess that He was unable to reinstall it. But it is scanning right now. I don't know what else to do. 

Jim


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