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Reboot from bugcheck


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#1 aworrier

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Posted 26 October 2015 - 09:11 PM

Today I found my laptop restarted unexpectedly. I went through the event log and found this line:

 

 Log Name:      System

Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          10/26/2015 8:56:09 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SHAHEERLAPTOP
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000024 (0x000000b500190645, 0xffffd001a11efef8, 0xffffd001a11ef700, 0xfffff8001c99ff9d). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 102615-44984-01.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-27T00:56:09.000000000Z" />
    <EventRecordID>70011</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>SHAHEERLAPTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000024 (0x000000b500190645, 0xffffd001a11efef8, 0xffffd001a11ef700, 0xfffff8001c99ff9d)</Data>
    <Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
    <Data Name="param3">102615-44984-01</Data>
  </EventData>
</Event>
 
The system is Windows 8.1 The fan has began making grinding noises a bit too, but I don't think the fan/overheating caused it. Very rarely throughout history, I got messages that "Display driver stopped responding and has recovered." Maybe that's linked somehow? The main thing is, could anyone translate this error and give me a solution possibly?

Edited by hamluis, 27 October 2015 - 08:53 AM.
Moved from Win 8 to Crashes/BSODs - Hamluis.


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#2 blueelvis

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Posted 30 October 2015 - 03:42 PM

Greetings aworier ^_^,

Could you please follow the below instructions and then upload the ZIP file which is produced with your next post? That would help us in diagnosing the problem.

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/


-Pranav

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#3 aworrier

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Posted 22 November 2015 - 11:12 PM

Time flew by and I forgot about the issue until it just happened again. I'll get to doing those things, but I've pinpointed the problem both times.

 

From error log:

Faulting application name: ZeroConfigService.exe, version: 16.10.0.0, time stamp: 0x52cda7eb
Faulting module name: MurocApi.dll, version: 16.10.0.0, time stamp: 0x52cda6c5
Exception code: 0xc0000005
Fault offset: 0x000000000002bcd8
Faulting process id: 0xa28
Faulting application start time: 0x01d125966b775be3
Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Faulting module path: C:\Program Files\Intel\WiFi\bin\MurocApi.dll
Report Id: bfb723ca-9189-11e5-8037-6036dd74d1ae
Faulting package full name: 
Faulting package-relative application ID: 
 
Service error :The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

 

Also, until then, could someone explain minibox' error list?:

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Shahir (administrator) on 22-11-2015 at 23:09:49
Running from "C:\Users\Shahir\Downloads"
Microsoft Windows 8.1  (X64)
Model: HP ENVY dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/22/2015 09:27:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 16.10.0.0, time stamp: 0x52cda7eb
Faulting module name: MurocApi.dll, version: 16.10.0.0, time stamp: 0x52cda6c5
Exception code: 0xc0000005
Fault offset: 0x000000000002bcd8
Faulting process id: 0xa28
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (11/22/2015 01:17:41 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (11/21/2015 02:43:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
 
Error: (11/21/2015 02:43:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
 
Error: (11/16/2015 08:32:53 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 672531
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 672531
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/15/2015 10:42:21 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (11/10/2015 08:28:09 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
 
System errors:
=============
Error: (11/22/2015 09:28:57 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/22/2015 09:26:17 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  Low Energy functionality will be disabled.
 
Error: (11/22/2015 09:26:37 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff800ace1f873, 0xffffd0003198ab70, 0x0000000000000000)C:\WINDOWS\MEMORY.DMP112215-40437-01
 
Error: (11/22/2015 09:26:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:11:21 PM on ‎11/‎22/‎2015 was unexpected.
 
Error: (11/22/2015 12:29:58 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  Low Energy functionality will be disabled.
 
Error: (11/21/2015 11:51:51 AM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  Low Energy functionality will be disabled.
 
Error: (11/20/2015 02:26:24 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  Low Energy functionality will be disabled.
 
Error: (11/19/2015 01:49:18 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: 
%%1053
 
Error: (11/19/2015 01:49:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.
 
Error: (11/19/2015 01:47:56 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  Low Energy functionality will be disabled.
 
 
Microsoft Office Sessions:
=========================
Error: (11/22/2015 09:27:32 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe16.10.0.052cda7ebMurocApi.dll16.10.0.052cda6c5c0000005000000000002bcd8a2801d125966b775be3C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dllbfb723ca-9189-11e5-8037-6036dd74d1ae
 
Error: (11/22/2015 01:17:41 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (11/21/2015 02:43:25 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\$Recycle.Bin\S-1-5-21-2660785230-1677557215-1497375200-1001\$RPYQRMO.exe
 
Error: (11/21/2015 02:43:03 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\Users\Shahir\Downloads\esetsmartinstaller_enu.exe
 
Error: (11/16/2015 08:32:53 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 672531
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 672531
 
Error: (11/15/2015 10:43:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/15/2015 10:42:21 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (11/10/2015 08:28:09 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\020215-112203-01.dmp
C:\WINDOWS\Minidump\020415-35453-01.dmp
C:\WINDOWS\Minidump\022415-95078-01.dmp
C:\WINDOWS\Minidump\031415-49421-01.dmp
C:\WINDOWS\Minidump\041515-39812-01.dmp
C:\WINDOWS\Minidump\102615-44984-01.dmp
C:\WINDOWS\Minidump\112215-40437-01.dmp
C:\WINDOWS\Minidump\122114-29156-01.dmp
 
**** End of log ****


#4 blueelvis

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Posted 24 November 2015 - 03:22 PM

Hi Aworrier,

Kindly follow the instructions in my previous post. We won't be able to help you until and unless we are able to analyze those dump files.


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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