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Randomly enters sleep mode


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#1 Adams369

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Posted 26 October 2015 - 08:20 AM

Hi My computer randomly enters sleep mode and I cant wake from it.  I purchased the computer with windows 8.1 and it was doing that and upgraded to windows 10 and still doing it. So my thought is it may be a software issue. It is not overheating as i just turned it on in the morning. it is a lenovo erazer windows 10 upgrade. It doesn't do it very often but I think it may be due to bit defender antivirus because the last few issues I had with the pc were due to that. 



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#2 usasma

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Posted 27 October 2015 - 05:07 PM

Try uninstalling Bit Defender (temporarily) and see if that fixes it.
Make sure the Windows Defender and the Windows Firewall are turned on while testing.

If that does prove to be the case, then download a fresh copy of the latest version of Bit Defender and try that.

 

Otherwise, you may want to try this (just a guess on my part):

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

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