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Mystartsearch Infested


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#1 Laurain

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Posted 25 October 2015 - 06:34 PM

About a few days ago, I decided to install Skype to update it from a website I never used before (Sigh. I know, I know. I shouldn't have done that). I have done.... practically everything. I used Avast, which deleted 5 viruses only. Malwarebytes said it found about 500 or so threat and fixed them and I even deleted them from Quarantine to delete them from my computer and restarted my computer as asked. However, SpyHunter 4 actually still detects majority of them and can fix them, but I don't want to pay money to get rid of a virus :/. I deleted some files manually yesterday in my registry that contain Mystartsearch but the virus still persists; along with some others.

 

When I got the virus, it kept installing random programs and I couldn't control it; it even removed some of my shortcuts and took control over my Google Chrome. I had to turn off my WiFi so it stops downloading files and I had to remove them manually along with some hidden extensions it downloaded. I removed mystartsearch address manually from Google Chrome in Internet Explorer, removed some Regedit files but saw no way am I going to remove 428 threats manually from my Registry Editor and many other places. 

 

But nothing; Mystartsearch tab keeps popping up whenever I open a new Google Chrome app even if I remove it from my default browser section and other settings in Chrome app. 

 

I don't know what's the solution; is there some program that removes all these threats from my Registry Editor and other places WITHOUT me having to actually buy them? 



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#2 Laurain

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Posted 27 October 2015 - 09:09 AM

Bump?



#3 nasdaq

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Posted 27 October 2015 - 09:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#4 Laurain

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Posted 28 October 2015 - 02:22 PM

As I stated in my first post, I ran Malwarebytes and it already found 400+ threats and I deleted them from Quarantine; so I can't show a log file for Malwarebytes. I even tried running it again and it found no threats - sorry. But here are the other log files you requested. I attached them in this post.

 

Attached Files



#5 nasdaq

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Posted 29 October 2015 - 07:43 AM

I suggest you run the AdwCleaner tool and Clean everything that was found on your last log.

===

Remove this program in bold using the Add/Remove Programs appler.
globalupdate Helper (x32 Version: 1.3.25.0 - globalupdate Inc.) Hidden <==== ATTENTION

===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:


Startup: C:\Users\Bahaa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\IMVU.lnk [2015-10-25]
ShortcutTarget: IMVU.lnk -> C:\Users\Bahaa\AppData\Roaming\IMVUClient\IMVUQualityAgent.exe (No File)
CHR StartupUrls: Profile 2 -> "hxxps://www.google.com/","hxxp://www.mystartsearch.com/?type=hp&ts=1445619775&z=f845fe41141bdd7e015da99g2zdz5w5q9gct2wboab&from=cmi&uid=ST1000LM024XHN-M101MBB_S30YJ9FFB28059"
CHR Extension: (Avast SafePrice) - C:\Users\Bahaa\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2015-10-23]
CHR Extension: (Avast Online Security) - C:\Users\Bahaa\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-10-23]
CHR Extension: (Avast SafePrice) - C:\Users\Bahaa\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2015-10-23]
CHR Extension: (Avast Online Security) - C:\Users\Bahaa\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-10-23]
CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChromeSp.crx [2015-06-22]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-06-22]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
CustomCLSID: HKU\S-1-5-21-2948969731-1242999096-4011671846-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Bahaa\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-2948969731-1242999096-4011671846-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Bahaa\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-2948969731-1242999096-4011671846-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Bahaa\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No File
Task: {10352D38-69D5-41B7-8A29-5255072E574A} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {1301318A-703E-4807-8A56-32F3206C5D70} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {4DD9F003-E675-490E-9071-7C1B34427129} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {622D964E-186D-4EBF-9CC0-229835BCEE1D} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {631E9D86-C6E8-4613-B9B2-9325C6656633} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {6CCC7BC4-B385-489A-BA8D-BC4845FA17B9} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {77002890-E010-4F53-9576-77FACE3711B0} - System32\Tasks\Si1ieASBs3d => C:\Users\Bahaa\AppData\Roaming\Si1ieASBs3d.exe <==== ATTENTION
Task: {87C30463-16A9-4B93-9717-6606FE8C58CF} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {94883E59-B565-4A77-A1B5-1D1717779238} - System32\Tasks\{87268B58-47D5-49C2-AB4C-9720C92F6C3C} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&amp;ver=7.10.0.101&amp;LastError=400
Task: {A396E585-F31D-4798-AAED-BCF35B5FC1AA} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {AD526152-00B6-4A86-97F1-86DB7185417B} - System32\Tasks\{863E8E22-F882-4617-ABBB-9F7539B8E87F} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&amp;ver=7.6.0.105&amp;LastError=403
Task: {C65A07F3-DEB9-46E4-B5FC-46688A9CB4CA} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {D1E802CB-43BE-47FA-B867-F36EA7C2BE53} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {E3CA2A2D-FFE8-4BED-B2DC-F7C9C7A8E155} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {F7B6744E-9BD8-49EF-9E49-7E726F1C2732} - System32\Tasks\{701F4B76-CAB5-43F3-AEE1-BDD297AA0EFF} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&amp;ver=7.10.0.101&amp;LastError=400
Task: C:\WINDOWS\Tasks\Si1ieASBs3d.job => C:\Users\Bahaa\AppData\Roaming\Si1ieASBs3d.exe <==== ATTENTION
Task: C:\WINDOWS\Tasks\{6A128791-4857-4484-9BB2-71D4C1257200}.job => C:\ProgramData\ToolsUpdatePlatform\CallBackInstall.exe <==== ATTENTION
C:\Users\Bahaa\AppData\Roaming\Si1ieASBs3d.exe
C:\ProgramData\ToolsUpdatePlatform\CallBackInstall.exe
C:\Users\Bahaa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\IMVU.lnk

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome

How is the computer running now?

#6 Laurain

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Posted 29 October 2015 - 03:47 PM

Thank you very much; Mystartsearch is gone now. But weird thing is, when I searched my Regedit, I found some traces of globalupdate helper. I immediately removed these and they're no more in computer now; hopefully that isn't an issue anymore.

Attached Files



#7 nasdaq

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Posted 30 October 2015 - 08:00 AM

Looking good.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#8 Laurain

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Posted 30 October 2015 - 03:58 PM

Thank you very much; the virus didn't appear anymore :)



#9 nasdaq

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Posted 31 October 2015 - 08:02 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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