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Shutdown Hangs - requires POWER OFF button


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#1 Dice_Shooter

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Posted 25 October 2015 - 04:32 PM

I just joined this forum and could not find this problem addressed.
I have Windows 7 Home Premium and since July approx when Windows did a bunch of updates, my computer tries to shutdown, but it just "hangs" and says "shutting down" with that pretty blue screen.
I give it 3 to 4 minutes then I hold the power button to force it.  Is this hard on my computer?
 Any suggestions of where to start to fix it? 
I use MalwareBytes and Avast AV and no viruses, etc are found.  
 
Thanks!
 


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#2 usasma

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Posted 26 October 2015 - 03:32 AM

Most often these things are caused by programs refusing to exit gracefully when you go to shutdown.

Let's have a look at this report (run it immediately after you have a failed shutdown):

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 rishitha

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Posted 26 October 2015 - 04:59 AM

Even my system is also having same problem. After cofirming the shutdown button it is not getting shutting down. It is being the same screen. so sometimes it is being off by power button itself.



#4 Dice_Shooter

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Posted 26 October 2015 - 06:56 AM

Hi, I ran the eventvwr just fine.  However, I do not see the "Custom Views".  Maybe I'm blind?
I am linking to my screen shot...

http://imgur.com/miy1XcV

 

Now I see I might be able to attach it.

 

Thanks!!

Attached File  Screen Shot.bmp   3.86MB   3 downloads



#5 usasma

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Posted 26 October 2015 - 05:40 PM

That's not a picture of the Event Viewer window.

Press the "Win" key and the "R" key in order to open the Run dialog

Type in "eventvwr.msc" (without the quotes) and press Enter

That'll open the Event Viewer snap-in and you'll be able to see Custom VIews on the left side.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Dice_Shooter

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Posted 26 October 2015 - 07:06 PM

Ok, sorry about that!

I used the Windows Start which I thought was the "RUN" function,but it was the search function.  duh.

 

 

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#7 usasma

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Posted 27 October 2015 - 05:17 AM

I had a quick look at the log (I'm late for work).

Please uninstall Avast, then use this free tool to ensure it's remnants are removed:  https://www.avast.com/uninstall-utility

Be sure to enable Windows Defender and the Windows Firewall - then test to see if you're able to shutdown normally.

 

If you still have problems, ensure that you update the Intel MEI (Management Engine Interface) software - there were some errors related to it in the logfile also.

 

If this fixes it, you can try a fresh copy of Avast if you'd like.

 

Post back if it doesn't fix things and you need me to look at the logfile closer.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Dice_Shooter

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Posted 28 October 2015 - 06:00 PM

Thanks very much!!!  After UN-installing Avast, my computer shuts down just fine!!  WOW!

Following the old adage, "you get what you pay for", I have always believed it was a good idea to pay for AV software.  Do you think Windows Defender is adequate?  Any thoughts on Comodo? 

I use Malware Bytes, but I see they have something called Anti-Exploit Premium -- is that the same as Anti-Virus software?

 

Thanks again!!!



#9 blueelvis

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Posted 30 October 2015 - 03:51 PM

Thanks very much!!!  After UN-installing Avast, my computer shuts down just fine!!  WOW!
Following the old adage, "you get what you pay for", I have always believed it was a good idea to pay for AV software.  Do you think Windows Defender is adequate?  Any thoughts on Comodo? 
I use Malware Bytes, but I see they have something called Anti-Exploit Premium -- is that the same as Anti-Virus software?
 
Thanks again!!!

Hi Dice_Shooter ^_^,

I would quote one of John's (usasma) jokes :0) -

If you really need to keep the system secure, it would cost you around $3. Just go to any hardware store, get one bag of cement, encase the system in it and then throw it in ocean :0)


Security in 90% cases depends on you i.e. the user. I have been running my laptop for like 4 years with only Windows Defender. The laptop used to get Pen Drives from other students as well but the system never got infected. You could also say that I am lucky.

If you really need to get the best Antivirus, I would suggest you to use the below site (They do comparisons on various grounds among various anti virus vendors ) -

http://www.av-comparatives.org/comparatives-reviews/


Hope this helps!

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#10 usasma

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Posted 30 October 2015 - 05:33 PM

I agree with blueelvis.

Anti Exploit isn't the same as Anti Malware.  But it's a good product and it doesn't hamper the system very much - so I'd keep it.

Neither of the MalwareBytes programs are anti-virus, so you'll still need one of those.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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