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Neither Windows 10 Refresh or Reset Work.

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#1 JazzMahn


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Posted 25 October 2015 - 07:17 AM

Helping a friend that has a HP Laptop that he upgraded from Windows 7 to Windows 10.  When you start the computer a message comes up saying Diagnosing Windows 10.  After a "long" time a screen comes up offering you to Troubleshoot, reset the computer, or continue to Windows 10.


Have tried everything.  There were two System Restore Points.  Neither work.  Tries and then fails.


Tried doing a system refresh and it fails.  Same with System Reset.  It starts but then fails too.


Is there anything else that can be done.  I am thinking it might be better to install Windows 7 again (I have the disk and keycode) and then upgrade to 10.


It is a big job and one I don't want to do but I don't see a way out of it.  Any ideas would be most appreciated.


Thanks so much.

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#2 britechguy


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Posted 25 October 2015 - 09:35 AM

You could try a "from scratch" install of Win10.  I believe they've now tweaked things such that you can use a Win7 or Win8 license key to do that sort of install, but double check that to be sure.


If you can do that and it doesn't work, then your reinstall Win7 then upgrade to Win10 method (and I'd do that using the Media Creation Tool) is likely the only way to go.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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