Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Neither Windows 10 Refresh or Reset Work.


  • Please log in to reply
1 reply to this topic

#1 JazzMahn

JazzMahn

  • Members
  • 405 posts
  • OFFLINE
  •  
  • Location:Carmi, Illinois
  • Local time:07:57 AM

Posted 25 October 2015 - 07:17 AM

Helping a friend that has a HP Laptop that he upgraded from Windows 7 to Windows 10.  When you start the computer a message comes up saying Diagnosing Windows 10.  After a "long" time a screen comes up offering you to Troubleshoot, reset the computer, or continue to Windows 10.

 

Have tried everything.  There were two System Restore Points.  Neither work.  Tries and then fails.

 

Tried doing a system refresh and it fails.  Same with System Reset.  It starts but then fails too.

 

Is there anything else that can be done.  I am thinking it might be better to install Windows 7 again (I have the disk and keycode) and then upgrade to 10.

 

It is a big job and one I don't want to do but I don't see a way out of it.  Any ideas would be most appreciated.

 

Thanks so much.



BC AdBot (Login to Remove)

 


#2 britechguy

britechguy

    Been there, done that, got the T-shirt


  • Moderator
  • 9,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Staunton, VA
  • Local time:08:57 AM

Posted 25 October 2015 - 09:35 AM

You could try a "from scratch" install of Win10.  I believe they've now tweaked things such that you can use a Win7 or Win8 license key to do that sort of install, but double check that to be sure.

 

If you can do that and it doesn't work, then your reinstall Win7 then upgrade to Win10 method (and I'd do that using the Media Creation Tool) is likely the only way to go.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users