Windows Firewall is disabled.http://windows.microsoft.com/en-ca/windows/turn-windows-firewall-on-off#turn-windows-firewall-on-off=windows-7
Open Google Chrome, click on menu icon
which is located right side top of the google chrome.
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Clear your cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"
Reset Default Browsing settings:https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F
Clean the Firefox Cache.https://kb.wisc.edu/page.php?id=15141
Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
Download Zeok tool from here
When the download appears, save to the Desktop
On the Desktop, right-click the Zoek.exe
file and select: Run as Administrator
(Give it a few seconds to appear.)
Next, copy/paste the entire script inside the code box below to the input field of Zoek:
any open Browsers.
Click the Run script
button, and wait. It takes a few minutes to run all the script.
When the tool finishes, the zoek-results.log
is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.
Please attach the zoek-results.log in your reply.
Also, please provide an update on how the computer is behaving after running the above script.
Let me know what problem persists.