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Browsers (Chrome, Firefox, etc.) and Steam infected by adware


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#1 Lyralei

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Posted 25 October 2015 - 03:33 AM

I've tried perfroming these actions below but the adware still appearing, I'm clueless right now
-Deleting cookies from browsers, they reappear
-Cleaned Temp folder
-Resetting browser
-Used Hitman Pro
-Used Adwcleaner
-Used Junkware Removal Tool
-Used Malwarebytes
-Used Bitdefender Adware Removal tool (found nothing)
-Used TDSSkiller
-Sysinternals (autoruns)

I'm using Windows 10 Pro (Got it from windows insider) on a laptop

 

 



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#2 nasdaq

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Posted 26 October 2015 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Post both logs for my review.

Wait for further instructions.

#3 Lyralei

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Posted 26 October 2015 - 09:52 AM

Here

 

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#4 nasdaq

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Posted 26 October 2015 - 01:27 PM

Windows Firewall is disabled.

http://windows.microsoft.com/en-ca/windows/turn-windows-firewall-on-off#turn-windows-firewall-on-off=windows-7

===


Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

====

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.


Let me know what problem persists.

#5 Lyralei

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Posted 26 October 2015 - 04:54 PM

Here, nope doesn't fix it, also I get this javascript box popup sometimes, and also note that my Steam software got infected by adware as well, it pops up random ads when I click pages in Steam

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#6 nasdaq

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Posted 27 October 2015 - 07:48 AM

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • When instructed Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • Click on "Report"
  • Click on Export TXT button save the file as RogueReport.txt
  • The file RogueReport.txt will be saved in the desktop.
  • Close the program.
  • Open the file with Notepad and Copy/paste the content into your next reply.
<<<>>>

#7 Lyralei

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Posted 27 October 2015 - 08:26 AM

Here

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#8 nasdaq

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Posted 27 October 2015 - 08:32 AM


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

cmd: ipconfig /flushdns
CMD: netsh winsock reset all
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

How is the computer running now?

#9 Lyralei

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Posted 27 October 2015 - 08:57 AM

Here

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#10 nasdaq

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Posted 27 October 2015 - 01:16 PM

Is the JavaScript message persisting?

Which browser are you using?

#11 Lyralei

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Posted 27 October 2015 - 07:55 PM

Yes javascript thing still here, it pops up when i browse using Steam, I'm using chrome and firefox. Just wondering could it be my ISP who sends all these ads?



#12 nasdaq

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Posted 28 October 2015 - 08:38 AM

This message is coming from a Java function.

Steam must be compromised.

What I suggest you follow the instructions on this page.

http://www.sevenforums.com/gaming/257026-completely-remove-steam-my-computer.html

You can also check the Steam forum for further information. I'm not familiar with Steam.

#13 nasdaq

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Posted 03 November 2015 - 09:16 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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