Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Jittering mouse


  • Please log in to reply
11 replies to this topic

#1 ray5450

ray5450

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 24 October 2015 - 12:51 AM

I'm not sure if this is a hardware, or software problem, but I will start here.

 

It is in regards to the mouse (mousepad) in my laptop.  Suddenly, the pointer is really jittery.  If I am not touching the pad, the pointer does not move.  If I put a finger on the pad and press firmly in one place and do not move my finger, the pointer jitters back and forth and up and down on the screen, as much as 5mm, and also slowly moves to the left and upward on the screen and my finger is not moving.  Of course, it keeps jiggling when I do move it and it makes it hard to aim on things.  I never experienced this before.  What could it be?  Thanks.


Edited by ray5450, 24 October 2015 - 12:54 AM.


BC AdBot (Login to Remove)

 


#2 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:58 PM

Posted 24 October 2015 - 12:21 PM

does it do the same thing if you have another after market mouse plugged in? is the mouse pad dirty?


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#3 ray5450

ray5450
  • Topic Starter

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 24 October 2015 - 09:27 PM

1. A regular, external mouse is completely still and only moves when and where I move it, i.e., works normally.

 

2. Yes, everything is clean.



#4 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:58 PM

Posted 24 October 2015 - 11:53 PM

could be a malware or software issue, if its the only thing going wrong with the computer then id say its most likely not malware. I would try uninstalling and reinstalling the driver. If that dont work, run a virus scan to be sure-but chances are im going to guess your mousepad maybe kaput.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 sparklestar

sparklestar

  • Members
  • 348 posts
  • OFFLINE
  •  
  • Local time:04:58 PM

Posted 25 October 2015 - 01:04 AM

You could try running a linux mint live cd (don't install it just try it) and see if the touchpad is also jittery in there. That will tell you if it's a hardware problem or a windows problem.



#6 ray5450

ray5450
  • Topic Starter

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 26 October 2015 - 04:33 PM

Here is what happened...

I booted into another OS as suggested and there was no jittering.  Next, I uninstalled the driver and rebooted so that Windows would install its generic mouse driver.  Jittering gone. 

 

However, now is another problem.  The pad is not responding a lot of the time.  If I move my finger across it, it moves slightly, if at all.  Sometimes it moves, but then stops.  I booted into the other OS,  and it is doing the same there.   Tapping does not respond, either.  However, the actual buttons work fine.  It is only the pad.  How hard or lightly I press on the surface has no effect, either.  I never heard of this happening.  What might have caused this?  Is there a cleaner or some kind of coating that would help?

 

If it helps any, this is an Acer Aspire 5315 which the pad surface looks the same (texture, color) as the surrounding surface of the bottom border/frame around the keyboard.


Edited by ray5450, 26 October 2015 - 04:39 PM.


#7 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:58 PM

Posted 26 October 2015 - 09:21 PM

a small amount of rubbing alcohol on a wipe usually cleans it pretty well, though the fact its doing the problem in both operating systems leads me to believe it maybe hardware related-which can be difficult to fix on a laptop. You may try going to acers website and downloading the newest (latest) version of the driver for the mousepad and installing that, as well as finding the specific driver for whatever other OS you are using, and see if that does anything.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#8 ray5450

ray5450
  • Topic Starter

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 27 October 2015 - 12:06 PM

The latest driver was installed when this happened, so I tried reinstalling it, but no change. 

 

Something else I tried was booting from my Windows recovery DVD.  The mousepad does the same thing there.  It must be the pad, but I don't know why or how.  If it had some big crack in it or something, I would understand, but it looks perfectly smooth, clean, and new.  Do you know what would cause this?

 

Thanks.



#9 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:58 PM

Posted 27 October 2015 - 11:49 PM

could be a bad connection, but my guess is either the mouse pad itself is going bad or the controller on the motherboard. The thing with electronics is, when they go bad you often can't see the problem with the naked eye....you can try replacing the pad if you feel comfortable taking the laptop apart, you can usually find them relatively cheap on ebay, but the chore if dissassembling and reassembling the laptop may not be worth your while, its usually a time consuming and very stressful task. It maybe best just to use the external mouse.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#10 ray5450

ray5450
  • Topic Starter

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 28 October 2015 - 07:27 AM

Thanks again, for the information.



#11 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,755 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:58 PM

Posted 30 October 2015 - 10:22 PM

no problem, sorry we wernt able to come up with a better solution. :( 


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#12 ray5450

ray5450
  • Topic Starter

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:58 PM

Posted 05 December 2015 - 07:45 PM

Ordered and installed pad-mouse assembly (and I didn't even end up with any screws left over, lol).  Works great.  Hardware was indeed the problem.  I was also planning to ask if there was any software that would allow for sensitivity adjustment because the driver did not allow that.  However, since I installed the new mouse, a new section now appears in the software for that....interesting.  Thanks again, for your help in narrowing this down.

 

(Note:  I say "pad-mouse" to differentiate from mouse pad--the cushion under a real mouse.)






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users