funnierthanme....someone was attempting to scam you. There has been several scams reported here at BC recently.
If you saw this error message in a popup, did it contain a phone number?
Please give the phone number you called and the website you got the phone number from.
Have you allowed someone to remotely connect to your computer....seems you have.
If you gave your credit card info to the scammer, you can contest it with the CC provider. The sooner the better.
You should use the programs below to find and remove the cause of the error message.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Scan button.
- When the scan has finished click on Clean button.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
- download Junkware Removal Tool to your desktop.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message
- Hold down Control and click on this link to open ESET OnlineScan in a new window.
- Click the button.
- For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- Double click on the icon on your desktop.
- Click the Start button.
- Accept any security warnings from your browser.
- Under scan settings, check "Scan Archives" and "Remove found threats"
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- When the scan completes, click List Threats
- Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
- Click the Back button.
- Click the Finish button.
- NOTE:Sometimes if ESET finds no infections it will not create a log.
Edited by buddy215, 23 October 2015 - 04:37 PM.