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Windows 7 not a genuine copy.


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#1 Mark15

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Posted 23 October 2015 - 10:14 AM

Getting the Windows 7 not a genuine copy.message and a black screen, about 2 monthe ago after trying Windows 10 tried to go back to Windows 7, P C then refused to work, tried a fresh install with the windows 7 disk that came with the PC (Brand new disk unopened), but that would not work, kept stating....startup repair cannot repair this computer automatically, then tried the Windows 7 disk from daughters laptop and that did the trick, any help how to get rid of this messge.



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#2 hamluis

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Posted 23 October 2015 - 10:25 AM

Even if your daughter's laptop...is exactly the same as yours...using that as installation media should provoke that error message.

 

License mismatch...for OEM system.  The license on the install disk does not match the license for your system.

 

System manufacturer and model...for each system you have mentioned, please?

 

Louis



#3 Mark15

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Posted 23 October 2015 - 11:09 AM

Daughter is a Samsung laptop, mine a Dell Optiplex  PC.



#4 hamluis

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Posted 23 October 2015 - 12:07 PM

Definite mismatch...I don't either Samsung or Dell...would be happy to know that their license is being used on a system built by a manufacturing competitor...and I'm sure that Microsoft would not like seeing Samsung licenses on Dell systems.  Such violates the terms of sale/use between MS and those corporations.

 

Louis



#5 Mark15

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Posted 23 October 2015 - 12:29 PM

Thanks for the reply, as the disk supplied would not reinstall Windows that is why I used my daughters disk, I did not realise that would be a problem as all as been fine until now, I have tried the disk that was supplied and it will not load, I do have the licence key / number that I used when I first used the PC, is there anything I can do with that ??.



#6 hamluis

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Posted 23 October 2015 - 12:59 PM

Contact Microsoft by phone...with all data available...and tell them the story.  That's what I would do.  If you provide them with a valid key via phone, they can correct the invalid key now on record in the system.  I've had them do so for me when I inadvertently used one of several valid licenses I have...on the wrong system.

 

Louis



#7 Mark15

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Posted 23 October 2015 - 01:21 PM

OK set the PC to boot from cd drive and put the disk supplied with the PC in, gave me 2 options, upgrade or fresh install, decided to come back here for advise, when the pc rebooted got a message asking for the product key, inserted that and it came up verified, so looks all OK now.



#8 hamluis

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Posted 23 October 2015 - 03:20 PM

Cliche Time:  All's well that ends well :).

 

Happy computing :).

 

Louis






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