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Random BSOD


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#1 aschenstrom

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Posted 22 October 2015 - 04:51 PM

Hi, and thanks for your useful help :)
 
Around a week ago i started to receive random BSOD, while doing different things (browsing chrome, playing videogames, scanning for viruses, updating drivers...) with different errors (IRQL_NOT_LESS_OR_EQUAL; PFN_LIST_CORRUPT; MEMORY_MANAGEMENT). I don't know if it is just a coincidence or not, but i noticed that some different videogames from Steam have started to crash when loading/lauching them (and sometimes a BSOD occurs after that).
Since i don't know what to do to solve that annoying problem, i decided to ask for your help once again :)
 
Windows 8.1 pro for OEM - 64bit
It's an assembled desktop pc (1 year old) from a shop, running Windows 8.1 from the beginning.
Intel core i7-4790k @ 4.00GHz  
16 GB RAM
GeForce GTX 770
Gigabyte Technology Co., Ltd. Z97-HD3 (SOCKET 0)
 
I can't manage to identify the power supply opening the case, since there is no sticker on it. I've just found the brand name: FSP
 
As required, i attach the SysnativeFileCollectionApp (the program got stuck on "waiting for SystemInfo", so i killed it and zipped the output folder, as suggested in another post), the Perfmon and the minidumps.
 
Thanks for your help.

Attached Files



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#2 usasma

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Posted 23 October 2015 - 07:04 PM

It appears that Windows Update is disabled:  Please enable it and get ALL available Windows Updates.

 

Windows Update è disattivato. È consigliabile eseguire Windows con Windows Update attivato

 

Your UEFI/BIOS (version F6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Out of 7 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Please uninstall Gigabyte Easy Saver - it's driver (gdrv.sys) is known to cause BSOD's on some Windows systems.  And your version dates from 2009, so it's likely that this version isn't compatible w/W8.1

Also, if installed, please uninstall Gigabyte EasyTune - it will also cause BSOD's.

 

Analysis:
The following is for informational purposes only.
**************************Thu Oct 22 15:19:27.284 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102215-8375-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18066.amd64fre.winblue_ltsb.150928-1002
System Uptime:0 days 2:48:06.948
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1155a )
BugCheck 1A, {41792, fffff6bfff299820, 320000, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: fffff6bfff299820
Arg3: 0000000000320000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41792
PROCESS_NAME:  TiWorker.exe
FAILURE_BUCKET_ID: 0x1a_41792_nt!_??_::FNODOBFM::_string_
 
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
 
  BIOS Version                  F6
  BIOS Release Date             06/11/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97-HD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Oct 22 15:19:27.284 2015 (UTC - 4:00)**************************
gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
RtNdPt630.sys               Thu Sep 26 05:59:17 2013 (52440575)
Rt630x64.sys                Tue Dec 17 22:30:14 2013 (52B116C6)
ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
iaStorA.sys                 Thu Apr  3 19:00:05 2014 (533DE7F5)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
avnetflt.sys                Thu Nov 20 12:54:02 2014 (546E2ABA)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
avgntflt.sys                Thu Jul  2 05:57:09 2015 (55950AF5)
avipbb.sys                  Thu Jul  2 05:57:15 2015 (55950AFB)
igdkmd64.sys                Wed Aug  5 00:53:18 2015 (55C196BE)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
NvStreamKms.sys             Fri Sep 18 01:02:24 2015 (55FB9AE0)
nvlddmkm.sys                Fri Oct  2 21:54:49 2015 (560F3569)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 21 15:56:59.048 2015 (UTC - 4:00)**************************
RTKVHD64.sys                Wed May 28 08:17:12 2014 (5385D3C8)
NvStreamKms.sys             Tue Mar 17 02:19:52 2015 (5507C788)
nvlddmkm.sys                Tue Aug 25 09:34:37 2015 (55DC6EED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 19 20:00:37.961 2015 (UTC - 4:00)**************************
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
igdkmd64.sys                Mon Sep 29 13:51:21 2014 (54299C19)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
nvlddmkm.sys                Mon May 11 21:59:00 2015 (55515E64)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 19 17:51:07.249 2015 (UTC - 4:00)**************************
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 18 18:25:46.516 2015 (UTC - 4:00)**************************
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=RtNdPt630.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 aschenstrom

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Posted 24 October 2015 - 12:34 PM

Thanks for your help, i really appreciate it.

 

First of all, yes you are right, Windows update is disabled but i'm still upgrading Windows manually when i have time (atm it is updated).

I also checked the pc for Malwares and i found nothing (i used Malwarebytes antimalvare - full scan).

 

I tried to remove Gigabyte Easy Saver but i can't find it: there isn't any Gygabite software in "Programs and Features" and i can't see any Gygabite process in the Task Manager (maybe i'm not searching the right thing?). I also checked the folder C:\programs (x86)\Gigabyte and it only contains the folders "@BIOS" and "AppCenter" (without any reference to Easy Saver).

 

Before try to update the drivers of the motherboards, since i'm not sure that the pc won't crash, i tried the hardware diagnostics and i had some interesting results:

i have 2 x 8Gb Ram "A" and "B". Testing them both with "mdsched.exe" reults in a hardware problem related to the memory. Testing "A" alone gives the same problem on every slot. Testing "B" alone gives no problems. Could it be the first ram the problem of these BSOD?

 

I still didn't check the bootable hard drives since i still don't have a blank CD and i have a couple of question about this procedure.

1. i have 2 hard drivers (TOSHIBA DT01ACA200 and KINGSTON sh103s3249g). I tried to find a tester for them but i can't find it, since it's the first time i'm doing that.

http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities sends me to a products page with no downloads and i don't know exactly where look for them :(

For the Kingston, i suppose the code isn't right, so i still have to open the case and understand what is the product code.

 

2. There also are some "Generic USB devices" with no info, what should i use to test them?

 

 

 

overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.

I'm pretty much "uncertain" about that, sorry.

 

Thanks again for your help. :)



#4 usasma

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Posted 25 October 2015 - 07:41 PM

Let's start with the RAM problems.  It seems that the first stick is the bad one.

Leave it out and see if the problem goes away.

 

From the data that you've provided, you are NOT overclocking - so don't worry about that.

 

As for the hard drive tests, the easiest is the Seagate Seatools (for the Toshiba drive).

I suggest CrystalMark primarily for testing SSD's (actually a benchmarking software):  http://crystalmark.info/software/index-e.html

 

Don't worry about the USB devices.  The "test" for those is to see if the problems recur after removing them.  But don't do that now as we're seeing if the RAM stick is the problem.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 aschenstrom

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Posted 26 October 2015 - 04:57 PM

ok, thanks.

2 days since the last BSOD. It seems that the problem was that one RAM.

I'll wait a bit more to see if anything else happens; meanwhile i'll test the hard drivers using your suggested tools.

 

i'll post the news in a few days.

 

Ty again for your great help and your patience.



#6 aschenstrom

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Posted 02 November 2015 - 05:08 PM

Hi again,

no more BSOD since 24 Oct.

Probably the problem really was that broken stick (famous last word).

Since the pc seems to work well again, i would like to thank you for your amazing help and your patience :)

see you next time (hopefully not too soon!)






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