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Please help


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#1 lisagosnell

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Posted 22 October 2015 - 04:44 PM

About 6-7 months ago, I was having issues with my computer. I sent it to a friend's son, which turned in to a nightmare. Needless to say, nothing is fixed and I am here, hoping someone can help me. I am typing from my phone, that way I can maybe work on the computer to get this fixed. All of my files, pictures, etc. In the pictures, there is a folder that comes up that says HOW_DECRYPT, when I click on it, it says public key RSA-2048, with other links I can click on. I took a picture of the screen, hoping I could add it, but I don't see where that is possible.Can anyone help me with this virus, I really need my pictures? I am not computer savey unfortunately. I am running the Malwarebytes anti-spyware tool now.

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#2 Without_A_Monitor

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Posted 22 October 2015 - 07:32 PM

If there are files encrypted on your computer, it needs to be determined which sort of cryptoware you have (or if the encryptions were homemade.) Some bleeping expert will respond between several minutes and a day or so. You probably shouldn't try to do anything with your machine until someone helps you in precisely identifying what your computer is infected with, how badly it is infected, and how many different infections there are.

#3 lisagosnell

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Posted 22 October 2015 - 07:35 PM

Thank you, I will patiently wait.

#4 quietman7

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Posted 22 October 2015 - 07:51 PM


KEYHolder Ransomware encrypts data and creates HOW_DECRYPT.gif and HOW_DECRYPT.html files in each folder that files were encrypted.KEYHolder typically deletes all Shadow Volume Copies so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try in case the infection did not do what it was supposed to do since it is not uncommon for these infections to sometimes fail to properly delete Shadow Volume Copies. At this time there is no fix tool. You may may even be able to use file recovery software such as R-Studio or Photorec to recover some of your original files.

The only other alternative is to save your data as is and wait for a possible breakthrough...meaning, what seems like an impossibility at the moment (decryption of your data), there is always hope someday there may be a possible solution so save the encrypted data and wait until that time.

There is an ongoing discussion in this topic:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that support topic discussion. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

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