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Windows 10 doesnt start properly


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#1 Tottem

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Posted 22 October 2015 - 11:59 AM

Hey there!

My girlfriend arrived home, and when she tried to start her computer, it started, but the thing that she only sees a black background and the cursor. She tried to wait once about half hour, but didn't solve the problem. Do you have any suggestions what to do?

I'm looking forward to your responses
Thank you for the help! :)



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#2 dicke

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Posted 23 October 2015 - 02:48 PM

Not a lot to go on. Can you provide some more details? What operating system, has it run correctly before this failure, has it failed like this before, were any updates just installed? You know the basics of the hardware and the software

 

Thanks 


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#3 usasma

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Posted 23 October 2015 - 04:50 PM

Start with Startup/Automatic Repair:  http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

Beyond that, see if any of the options in the above will let you into Windows (such as Safe Mode or Reset with Keep my files)

 

Once in Windows, try this:
 

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Tottem

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Posted 24 October 2015 - 06:56 AM

Dicke

She had Win7 before and never had a problem like this. Last time Win10 proposed to install some updates that she didn't. The other day she couldnt start her computer.

I'm not sure about this, but it might be that her parents brought the cpu to a specialist. I'll try to talk with her asap

#5 Tottem

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Posted 24 October 2015 - 07:22 AM

We are going to try reinstall her OS with Win7



#6 cmptrgy

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Posted 24 October 2015 - 08:45 AM

Your original description in your first post fits exactly what happened on my friends computer a few months ago  

--- The computer needed to be reverted back to Windows 7 via Advanced Startup options and solution in her case is in the windows10 forum link in usasma's post #3

 

I can review my notes and would like to submit some ideas but I need to know the following:

"We are going to try reinstall her OS with Win7"

--- How can you do that if "The other day she couldnt start her computer"

Is the computer still in your hands or has been brought to a specialist?

Is the computer a laptop or a desktop?

Has the computer been running Windows 10 for a while before the problems you let us know about started to happen?



#7 InfernalByte

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Posted 25 October 2015 - 07:20 AM

During my upgrade my laptop did some weird stuff for about 15 boots and then it settled and all is fine and dandy now.



#8 Tottem

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Posted 29 October 2015 - 02:02 PM

Thank you for the help guys :) a reinstall solved the problem :D



#9 usasma

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Posted 11 November 2015 - 07:16 AM

Thanks for letting us know!

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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