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Windows randomly lose focus - Desktop Window Manager


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#1 Salubritas

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Posted 22 October 2015 - 07:05 AM

Hi all!

 

I upgraded to Windows 10 a couple of months ago and all was fine for 2-3 weeks.

 

But since than I have had a really frustrating glitch where programs that I am using randomly lose focus e.g. I'll be typing in a field then I'm suddenly in a different program.

 

Sometimes it's just for a moment then it flicks back (so it looks like a flash of the title bar) sometimes to the extent of flashing rapidly. Sometimes it just switches to another window, as if I've pressed Alt+tab. All programs are affected but explorer.exe and Notepad++ seem particularly prone to the flashing.

I downloaded the Happy Droid focus.exe utility to find out what was taking the focus and it turned out to be the Desktop Window Manager system process and explorer.exe. I think DWM is the culprit when the sudden flashes happen and explorer.exe is listed when there are the complete changes in focus (as if I Alt+Tabbed).
 

I've done a Windows reset (with the "keep my files" option) but that didn't fix it. Even before I had reinstalled many of my programs after the reset it had started again, so I'm doubting it's a malfunctioning third-party program or service. I've also installed all the drivers recommended by the Motherboard manufacturer (Gigabyte) for Windows 10 and done a thorough run of antivirus and antimalware software. All updates have been applied from Windows Update.

I'm at a bit of a loss as to what to do next! Any help much appreciated.

 

Andy


Edited by Salubritas, 23 October 2015 - 04:29 AM.


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#2 usasma

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Posted 23 October 2015 - 04:49 AM

Other programs can affect the operation of DWM and explorer.exe.

There is something that's stealing focus and our job is to find it.

 

Let's look at these reports:

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 

As you've done a Reset with Keep My Files, let's try these things:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering the "Remove Everything" option)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

Edited by usasma, 23 October 2015 - 04:50 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Salubritas

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Posted 23 October 2015 - 05:40 AM

Many thanks for your reply.

 

Here are the attachments and info from the BSOD Posting Instructions.

 

Attached File  SysnativeFileCollectionApp.zip   385.21KB   2 downloads

Attached File  perfmon.zip   189.16KB   1 downloads

Attached File  Admin Events.zip   24.97KB   3 downloads

 

  • OS - Windows 10
  • x86 (32-bit) or x64 ? x64
  • What was original installed OS on system? Windows 7 Pro
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
  • Age of system (hardware) mostly 16 months, drives are older
  • Age of OS installation - have you re-installed the OS? Reset approx 2 weeks ago
  • CPU Intel 4th Gen Core i7 4765T 2.0GHz 35W HD4600 8MB Quad Core CPU
  • Video Card None, built-in Intel HD Graphics 4600
  • MotherBoard - (if NOT a laptop) Gigabyte GA‐Z97MX‐Gaming 5 LGA1150 Micro ATX Motherboard
  • Power Supply - brand & wattage (skip if laptop) Nofan P-400A Silent 400W Fanless Power Supply Unit
  • System Manufacturer Custom Build
  • Exact model number (if laptop, check label on bottom) n/a
  • Laptop or Desktop? Desktop

I'll go through the other diagnostics etc. now.

 

EDIT: Added Admin Events file. The reboot on 21 Oct was a household power failure BTW.


Edited by Salubritas, 23 October 2015 - 05:48 AM.


#4 usasma

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Posted 23 October 2015 - 08:06 PM

Could you please save the Admin event log as a .evtx file?  That format is easier to use when we're looking for patterns.

I wasn't able to find anything significant in the .xml file - but that's not unusual in cases like these.

FWIW - when you do capture the .evtx file, please do it immediately after the focus being stolen - that'll make it easier to see if there's a pattern or not.

 

Have you found anything with Process Explorer.  It was running when the last BSOD happened, so there's a chance that it's logfile may have captured something significant.

 

Your UEFI/BIOS (version F2) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Updates - most systems are averaging around 12 right now.  Please check to see if there are any more updates available.

 

I'm wondering about a 400 watt PSU in a system using RAID.  How many hard drives do you have?  Do you have a lot of fans or other devices that might be sucking power up?

 

Ensure that you networking drivers and the Killer Network Manager are updated to the latest available version.  Older versions would cause BSOD's in some systems.

 

Beyond that I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
**************************Sat Oct 10 18:22:39.942 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101015-30796-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16515.amd64fre.th1.150916-2039
System Uptime:0 days 3:20:05.600
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption ( nt!MmCheckCachedPageStates+3a9 )
BugCheck 1E, {ffffffffc0000005, fffff801f0c469e9, 0, 100400}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801f0c469e9, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000100400, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!MmCheckCachedPageStates
 
CPUID:        "Intel® Core™ i7-4765T CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
 
  BIOS Version                  F2
  BIOS Release Date             04/25/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97MX-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 10 13:15:35.963 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101015-41687-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16515.amd64fre.th1.150916-2039
System Uptime:0 days 0:41:10.622
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd001e823f330, ffffd001e823f288, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001e823f330, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001e823f288, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
 
CPUID:        "Intel® Core™ i7-4765T CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 2000
 
  BIOS Version                  F2
  BIOS Release Date             04/25/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97MX-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sat Oct 10 18:22:39.942 2015 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
e22w7x64.sys                Wed Mar 20 17:35:41 2013 (514A2BAD)
point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
NuidFltr.sys                Thu Dec 12 08:16:25 2013 (52A9B729)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
PROCEXP152.SYS              Mon May 11 00:52:10 2015 (5550357A)
RTKVHD64.sys                Tue Jul  7 07:13:02 2015 (559BB43E)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
bwcW10x64.sys               Tue Jul  7 14:27:00 2015 (559C19F4)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
igdkmd64.sys                Fri Jul 17 20:27:57 2015 (55A99D8D)
dc3d.sys                    Wed Jul 22 14:21:39 2015 (55AFDF33)
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=NuidFltr.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
XtuAcpiDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=PROCEXP152.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
bwcW10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Salubritas

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Posted 26 October 2015 - 05:13 AM

Hi, thanks again for the advice.

 

My problem with saving the Admin event log as an .evtx is that it contains the names of projects I'm working on and have to keep confidential. However I have checked the log several times myself straight after the focus problems happened and there were no events logged at that time.

 

Process Explorer - it captures so much I find it hard to see anything. Having said that, I suppose I should have just filtered to error/fail status codes. Will try again.

 

I've updated the BIOS and checked several times for more Windows Updates but no more are coming through.

 

There are 3 HDs. 2 are in RAID 1 and another is independent. My system is completely fanless and it's a very efficient (and expensive!) PSU that was recommended for this build. Although I built it myself I followed the specification of a pre-built desktop made by Quiet PC.

 

Other things I've done:

 

* Driver Verifier - ran for 24 hours, no BSOD
* Device Manager found a new RAID driver so I went with it and updated that
* Intel Driver Update Utility found a new graphics driver. I'm pretty sure a previous manual install attempt of the same driver popped up a dialog saying it was older than the installed version but again I went with it. On reboot Windows Update wanted to update the graphics driver so I went with that too. I think the Intel utility was detecting it wrong and installing an older driver, then Windows Update was reinstalling the one that was there before!
* Ran MemTest in DOS and no errors
* Ran admin PowerShell Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocati
on)\AppXManifest.xml"} and got 2 errors: Package could not be registered... for app "Microsoft.Windows.PurchaseDialog" AND for app "App".

 

I started looking for HD diagnostics tools (SeaTools for DOS crashed) and found something that really surprised me... the Intel RAID utility is saying my RAID array no longer consists of the 2 identical Seagate drives I bought for it but just 1 of them plus a Western Digital drive that shouldn't be in the array at all! The independent drive is now one of the Seagate discs. I can't understand when this happened or how I missed it but I will fix ASAP and see if that helps.

 

If it comes down to it I'd prefer a fresh W10 install over doing another reset etc. The amount of time it takes me to get the system back how I want it will be very similar so I might as well go for the cleaner option. I don't know how I do a fresh install though as I upgraded from Windows 7 so don't have install media or a serial for W10.



#6 usasma

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Posted 26 October 2015 - 05:45 PM

As you have confidential information, I have to assume that you have edited the logs before posting.

As such, I'm not sure that I will be able to help you.

 

If that's that case, then you're best off doing a fresh install of W10.

Good luck to you.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Salubritas

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Posted 27 October 2015 - 04:34 AM

I did a find and replace through all text files on a couple of unique single-word project names. I can't imagine how that could cause any problems.

 

I don't have media or (I assume) a license to do a fresh install of W10. Given my experience of this OS there's no way I will be buying a license so will have to go back to W7.

 

I've used Windows since 3.1 and I'm a developer using MS technologies exclusively. But Windows 10 is by the worst experience I've ever had with a Microsoft product. I'll not install it again on a PC I rely on for work. I was surprised at the "upgrade" option and should have gone with my instincts that it would be a disaster. Sorry, I know that's nothing to do with you! Thanks for trying to help.



#8 usasma

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Posted 27 October 2015 - 05:07 AM

Yet you edited the logs and didn't even mention it to us.  I respect your need for privacy and confidentiality - but I can't do my job if I have to second guess what you've done.

 

If your current copy of W10 is legally activated (and connected to the Microsoft servers when doing so, then you can activate a clean install.

The steps to do this are:

- remain connected to the internet

- skip the first prompt when it asks for a product key

- select "later" (or something similar) when asked for a product key a second time

- then double check to ensure that ti's activated once the installation is completed.

 

Also, with builds 10565 and higher, you can use your W7 or W8 product key to activate a copy of W10 (you have to be a Windows Insider to get access to those builds now)

 

I discourage people for doing the upgrade option.  As with every previous version of Windows, doing an upgrade on a well used computer is a recipe for disaster.

I always encourage a clean install of any OS - that way don't have to deal with the problems associated with 3rd party software during an OS upgrade (this includes non-Windows Microsoft products).

W10 is a good OS (IMO), and it has less BSOD problems (my specialty) than any previous version.  I've been using it since late 2014 and haven't had any serious problems with it.

I'm a PC technician and spend a lot of time each day installing and repairing W10 systems.


Edited by usasma, 27 October 2015 - 05:10 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Salubritas

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Posted 29 October 2015 - 03:41 PM

Well, here's a surprise...

 

I can't remember if it was a hunch or if I read it somewhere but I decided to create a new user account on my machine and see if the focus issues still happened when using the PC under that login.

 

I've been using my machine heavily all day today using the new user account and have had no problems at all. So some kind of corrupt profile problem I guess? Fingers crossed it doesn't come back but for now I am very very relieved.



#10 helpfulstranger

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Posted 14 December 2016 - 01:21 PM

Sorry for necroing old thread, but this page is first result when Googling for "Windows 10 window loses focus" or similar, which is an annoying issue I was having and have now resolved.  I created a user account on this site just to post this solution, so that others might benefit as well.

 

I took some time to search Event Viewer for recurring events that happened immediately when the window focus was lost. I didn't find any under Applications and Service Logs. I started looking under Windows Logs, and immediately noticed recurring events under Application. There were two recurring events related to esif_assist_64.exe.  I Googled that .exe file and found h​t​t​p​:​/​/​w​w​w​.​f​i​l​e​.​n​e​t​/​p​r​o​c​e​s​s​/​e​s​i​f​_​a​s​s​i​s​t​_​6​4​.​e​x​e​.​h​t​m​l which mentions this:

 

"The process known as Intel® Dynamic Platform and Thermal Framework Utility Application appears to belong to software Intel® Dynamic Platform and Thermal Framework Utility Application by Intel (www.intel.com).
Description: Esif_assist_64.exe is not essential for Windows and will often cause problems. The file esif_assist_64.exe is located in a subfolder of C:\Windows. Known file sizes on Windows 10/8/7/XP are 257,192 bytes (76% of all occurrences), 257,152 bytes, 255,744 bytes or 257,528 bytes. h​t​t​p​:​/​/​w​w​w​.​f​i​l​e​.​n​e​t​/​p​r​o​c​e​s​s​/​e​s​i​f​_​a​s​s​i​s​t​_​6​4​.​e​x​e​.​h​t​m​l
The program is not visible. It is not a Windows system file. The file is digitally signed. Therefore the technical security rating is 75% dangerous." 
 
So I searched my Services for Intel but didn't find anything about the Dynamic Platform blah blah.  So  I searched Services for "esif" and found the "ESIF Upper Framework Service" running, so I tried stopping it, and I haven't had the focus issue occur since!  I also disabled startup of the Service as well.  To disable startup of a Service, open Services (hit Start menu > type "services" > Enter to open the app that should show up), find the Service you want to disable, double-click to open its Properties window, and change the Startup type drop-down to "Disabled".  Now it shouldn't startup when Windows starts.
 
rCoPJYD.png
 
So the simple story is to stop and disable startup for the esifsvc service a.k.a. "ESIF Upper Framework Service".  However if that doesn't solve the issue for you, try my methods and search the Event Viewer for logs/errors/anything that occurs exactly when the issue happens.  At one point for me, the focus issue would occur every 10-30 seconds (extremely annoying), so I would open an area of the Event Logs, wait for the focus issue to occur, then immediately hit refresh and see if new logs appeared.  Once you find logs that pop every time the issue occurs, you can Google from there (in my case "esif_assist_64.exe" was the key).  But all-in-all it appears this window focus issue is usually related to a single Service crashing over and over or something similar, so lean toward finding a Service that you can try stopping and if the issue goes away, you've found your root cause. just stop it and disable startup and you should be good to go.
 
FYI I used a throw-away email to register this account just to leave this comment.  Sorry to admins but I didn't want another forums account but I really wanted to leave this comment for others to find this solution.  Hope it helped someone else save a ton of time that I wasted.
 
Also, side note; Man, the amount of unnecessary processes jammed into Windows 10...most bloated OS yet, geez.





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