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Problem with waking up pc from sleep mode - Load operating system error


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6 replies to this topic

#1 Condor93

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Posted 22 October 2015 - 05:39 AM

Hello,

i have problem with my pc last few days.
When i put my pc to sleep and then wake him up (for instance im on pc from 8-10pm and then i go to sleep.I wake him around 10am)5 windows wont load, it shows black screen and sais : "Loading system error"
I tried to reset but it didnt help.
I check for viruses every week (avg,malwarbytes,microsoft security essentials i super
delete) and everything is fine.I haent installed any new programs,games or updatetes last few weeks.
Can u please help me?



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#2 usasma

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Posted 23 October 2015 - 04:46 AM

If you're able to get into Windows, do these things:

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Then, try this stuff (W8 and later):

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx
 

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption

Works in any OS

 

Then try this also (step 1 is only for W8 and higher):

1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest,  compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options (this list is for W10:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Condor93

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Posted 23 October 2015 - 06:52 AM

 

If you're able to get into Windows, do these things:

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Hi, first i would like to thank you for helping me.

Second i dontk know much about computers so you would probably ave to explain me in detail if i need to do some action.

How to attach that Event viewer file, i dont see any option to attach it when posting?

I dont have blue screen, screen is black and sais "Load operation system error" and wont boot.

 

Ill do BSOD later.

I have windows 7 so i dont have to do other steps?

 

Although i scaned my pc with 4 antivirus/malware programs, and i installed all new program updates as well as Windows update too.

 


Edited by Condor93, 23 October 2015 - 06:56 AM.


#4 usasma

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Posted 23 October 2015 - 08:13 PM

To attach a file, it must be of the right type (that's one reason why we suggest zipping things up - the .zip file is acceptable here).

Then you have to click on the "More Reply Options" button (at the lower right corner of the Reply window) to get to the attachments option.

Then, just below the Reply window, on the right hand side will be the Attach Files option.

Browse to the location of the file you want to select, and click on it to select it.

Then click on Attach This File to attach it.

 

The instructions say that you should do this even if you're not experiencing BSOD's.

This is because the reports contain a lot of information, not just information for BSOD's

 

But most significant is that it won't boot and it says it wont' load the operating system.

 

So, here's something else to try:  http://www.carrona.org/initdiag.html

These are bootable diagnotics that you can run without booting into Windows.

As you've already scanned for viruses, you can skip that one.

But be sure to run the hard drive diagnostic - as that's the most likely problem when faced with the error that you're reporting.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Condor93

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Posted 25 October 2015 - 12:33 PM

 

 

Hi,

 

yesterday i opened it up and unplugged HDD and plug it again and now it works normal last 2 days.

Cable was little loose, maybe thats why it wasnt loading?

I shut it down and reseted it few times after finished working on pc during this few days, and it booted normally every time.

Thanks for help.

 


Edited by Condor93, 25 October 2015 - 03:46 PM.


#6 usasma

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Posted 26 October 2015 - 02:54 AM

That's great!  I'm glad that you've fixed it.

Thanks for letting us know - it may help others who come looking for help with the same problem.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 rishitha

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Posted 26 October 2015 - 05:00 AM

Thanks for the information. It is great to have such nice post.






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