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Am I Infected?


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#1 Kittykatd

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Posted 21 October 2015 - 09:32 PM

My husband has a 1 year old Toshiba laptop, running Win 8.1.  He can get into the system files, but cannot get on the internet and cannot open up Word Perfect or any of its files.  

 

He ran System Restore; I ran Malware Bytes, checked his programs for anything that shouldn't be there; also checked to make sure all the internet things were good, and the connection is fine, it says he is connected, but puter will not allow him to get on.  One message:  No such interface supported.   Another:  0x80070005   

 

 

Does anyone have any ideas?  Thanks for any help you can give.

 

Ruth   :)   


Edited by hamluis, 22 October 2015 - 10:52 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 dc3

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Posted 22 October 2015 - 09:01 AM

Did Malwarebytes find anything? 

 

If it did please post the log.

 

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
As for the 0x80070005 error.  Go to Microsoft Support and use the instructions there.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Kittykatd

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Posted 22 October 2015 - 03:50 PM

Hi dc3,

 

Nothing found by Malware Bytes.

 

Will take a second look at fixing the error link you provided, although I'm not even sure at what point that came up.

 

Thank you for the suggestion.  :)

 

Ruth






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