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Never had a virus (?) like this before, and its bad.


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#1 DesignMan

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Posted 21 October 2015 - 07:39 PM

Hello,

 

As a 30 yr. old man with a profession in graphic design, I've had a considerable deal of computer problems. But I've never had one this bad before. I'm currently typing on my laptop on my desk, which is in the forefront of my desktop monitor behind it which is running COMODO rescue disk now. And yesterday was running Kaspersky, and the day before was running BitDefender.  All to no avail because they seem to think my computer is clean yet...

 

I cant run anything on that PC in Windows (7). I can't even open calculator.  I can't open firefox. I can't run any executable. BitDefender and Kaspersky rescue disks found NO ISSUE.  Really?  I thought those were the big dogs in this situation..?  My initial reaction to the first problems I saw when I tried to open Skype and was greeted with "These files can't be opened. Your Internet security settings prevented one or more files from being opened" was to get my ass to Avast and scan for a problem - only to find that Avast had been deleted already.  This virus, or whatever it is, deleted my Avast folder.  So I decided to shut it down and employ some bootable scanners, but I am losing hope now that they are not detecting any problem (wtf, honestly).

And so here I am.  Hopefully not wasting the time of you good people by bringing up this perhaps already solved problem, but I have tried all I can think of. I told a co-worker today and he said to start up in safe mode.  Hah.  No, I had done that already. This thing has the same control in safe mode as it does in any regular boot of Windows. Same issues, same behavior.

Help? I won't bump the thread because I saw the rule said not to, but I hope you guys will see this and maybe have some insight.  Thanks.



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#2 dbrisendine

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Posted 22 October 2015 - 01:12 AM

Hi DesignMan,

Welcome to BleepingComputer. My name is dbrisendine and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:

  • Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
  • All of the assistants and staff at BleepingComputer are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date.
  • Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
  • If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
  • While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
  • Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
  • Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.


    - Save ALL Tools to your Desktop-
     

    All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

    Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
    Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.Settings.JPG Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
    Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
    and the click the "Select Folder" button. Click OK to get out of the Options menu.
    IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and
    select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
     

Let's get started....

You need to read this and provide the logs here before we can help you:
 
Preparation guide for use before using malware removal tools and requesting help
 

We especially need the FRST logs (FRST.txt and Addition.txt).  Thanks.


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#3 dbrisendine

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Posted 28 October 2015 - 06:08 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

unite_blue_zpsba2e96f7.png
 
Please do not ask for Malware help via PM (Private Messages).  Please post in the forum boards instead.  Thanks.

My help is always free but if you would like to help encourage me or show your thanks -----> btn_donate_LG.gif





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