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Unknown URL caught by Norton


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17 replies to this topic

#1 gottjr

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Posted 20 October 2015 - 06:37 PM

Hello,

 

My Norton family keeps sending me notifications that my son is attempting to visit the following site:

 

 

When I asked him about it he says he doesn't know what site that is and it also triggered when he wasn't home and I was using his computer. I searched on info on this URL and couldn't find anything and malwarebytes couldn't locate any issues. Does anyone know what this is and what is causing it?

 

Cheers!

Gottjr



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#2 severac

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Posted 21 October 2015 - 02:05 AM

Hello,

 

It look like some phishing site, where bad guys wants to steal your password.

 

Please download Rkill to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7, 8 or 10 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from Safe Mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

--------

 

ESET Online Scanner

§  Click here to download the installer for ESET Online Scanner and save it to your Desktop.

§  Disable all your antivirus and antimalware software - see how to do that here.

§  Right click on esetsmartinstaller_enu.exe and select Run as Administrator.

§  Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.

§  Select Enable detection of potentially unwanted applications.

§  Click Advanced Settings, then place a checkmark in the following:

o    Remove found threats

o    Scan archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  Click Start to begin scanning.

§  ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.

§  When the scan is done, click List threats (only available if ESET Online Scanner found something).

§  Click Export, then save the file to your desktop.

§  Click Back, then Finish to exit ESET Online Scanner.

--------------

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  In EULA window click I agree.

§  In Options uncheck Reset Winsock settings.

§  Click on Scan button.

§  When the scan has finished click on Cleaning button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[C1].txt as well.

----------

 

Please download Junkware Removal Tool  to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, 8 or 10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

 

§  Post the contents of JRT.txt into your next message.

---------------


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 gottjr

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Posted 22 October 2015 - 12:31 PM

# AdwCleaner v5.014 - Logfile created 22/10/2015 at 10:27:29
# Updated 18/10/2015 by Xplode
# Database : 2015-10-18.5 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Greyson&Ryan - GRPC
# Running from : C:\Users\Greyson&Ryan\Downloads\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\ftb
 
***** [ Files ] *****
 
[-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\yahoo.xml
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
 
***** [ Web browsers ] *****
 
 
*************************
 
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1689 bytes] ##########


#4 severac

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Posted 22 October 2015 - 02:31 PM

Other logs?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 gottjr

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Posted 22 October 2015 - 02:40 PM

C:\Users\Greyson&Ryan\Downloads\wzsus21.exe a variant of Win32/Systweak.N potentially unwanted application deleted - quarantined



#6 gottjr

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Posted 22 October 2015 - 03:22 PM

 
 
 
 
~~~ Services
 
 
 
~~~ Tasks
 
Successfully deleted: [Task] C:\Windows\system32\tasks\PCDEventLauncherTask
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
 
[C:\Users\Greyson\Google\Chrome\User Data\Default\Preferences] - default search provider reset
 
[C:\Users\Greyson\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
 
[C:\Users\Greyson\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset
 
[C:\Users\Greyson\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 10/22/2015 at 12:43:42.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 gottjr

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Posted 22 October 2015 - 03:23 PM

Rkill 2.8.2 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/22/2015 01:22:45 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 10/22/2015 01:23:08 PM
Execution time: 0 hours(s), 0 minute(s), and 23 seconds(s)


#8 severac

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Posted 22 October 2015 - 03:36 PM

Do you still have problems?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#9 gottjr

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Posted 22 October 2015 - 05:03 PM

Yes........it's still happening. Same site but earlier is also attempted to get to this site:

 

http://ip-check.info/?lang=en 



#10 severac

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Posted 22 October 2015 - 05:09 PM

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).

  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Malware Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.

-----------

Reset Chrome...
Click on "Customize and control Google Chrome":
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

-------

 

If the above didn't help you can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide. Start with Step 6 and post FRST log in new topic, and link this topic there. 

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

They can use tool which are not allowed here. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#11 gottjr

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Posted 27 October 2015 - 10:35 AM

Emsisoft Emergency Kit - Version 10.0
Last update: 10/27/2015 8:26:59 AM
User account: GRPC\Greyson&Ryan
 
Scan settings:
 
Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files
 
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 10/27/2015 8:28:04 AM
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR detected: Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-1420113732-1543619330-622501759-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR detected: Setting.DisableTaskMgr (A)
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS detected: Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-1420113732-1543619330-622501759-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS detected: Setting.DisableRegistryTools (A)
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER -> NORUN detected: Setting.NoRun (A)
 
Scanned 77337
Found 5
 
Scan end: 10/27/2015 8:32:07 AM
Scan time: 0:04:03
 
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER -> NORUN Deleted Setting.NoRun (A)
Value: HKEY_USERS\S-1-5-21-1420113732-1543619330-622501759-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Deleted Setting.DisableRegistryTools (A)
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Deleted Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-1420113732-1543619330-622501759-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Deleted Setting.DisableTaskMgr (A)
Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Deleted Setting.DisableTaskMgr (A)
 
Deleted 5


#12 severac

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Posted 27 October 2015 - 01:19 PM

Do you still have problems? Did you reset your browser?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#13 gottjr

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Posted 02 November 2015 - 06:10 PM

I reset the browser and the problem seems to be resolved but I am not sure if it is just an issue with Norton not turning back on so it's not catching it. 



#14 severac

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Posted 02 November 2015 - 06:23 PM

Well, I can't see anything bad in logs. So watch the state of your PC and report if you see any problem again. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#15 gottjr

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Posted 12 November 2015 - 10:56 AM

My Norton alert messages moved to my spam filter so the problem appeared to be solved but has not been. Here is the latest message:

 

Hi XXYY,   John was given a warning when John attempted to visit the following Website(s) that belong to the blocked Website categories:   For more details, sign in to the Norton Family website or Norton Family mobile app and click or tap Alerts.




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