Nasty Virus or hard drive going bad...need assistance

I have battled viruses in the past but nothing this severe or something else going on?  Norton is shut off, chrome will not access the web and I cannot get the USB  to recognize the thumb drive, etc etc.  Some things work others are rendered useless.  have tried to run several malware type programs which will not run.  Earlier hijack this runs came up with nothing.   More info available if someone is willing to help...thanks much

Are you able to "force" F12 [to chose DVD or USB boot]?  If you have UEFI/Secure boot and not BIOS/legacy boot, then you will need to await BC regulars who can help you.  As a customer - I remember something about getting into UEFI, disabling SecureBoot, turning LegacyBoot on, and hopefully being able to then boot either your DVD or USB boot devices.

I was not able to force a choice to boot, thanks for checking.  As you mentioned may have to wait for the BC regular.  Thx again

• Download MiniToolBox and move the executable file to your Desktop;
• Right-click on MiniToolBox.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Check the following options:
  • Flush DNS;
  • Report IE Proxy Settings;
  • Reset IE Proxy Settings;
  • Report FF Proxy Settings;
  • Reset FF Proxy Settings;
  • List content of Hosts;
  • List IP Configuration;
  • List Last 10 Event Viewer Errors;
  • List Installed Programs;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

Can you get into UEFI?  Or, does it have BIOS?

Hi Aura,

So you are saying with the upgrade to 10 there isn't a need to reformat the harddrive in order to completely eradicate any existing/active virus issues?

Roland I am trying several methods and cant quite determine this.  in system summary it says Bios Version date:  american megatrends inc 0309 3/8/11

Roland I am trying several methods and cant quite determine this.  in system summary it says Bios Version date:  american megatrends inc 0309 3/8/11

Ok, good!  Follow whatever Aura tells you to do!  He won't steer you wrong 

Hi Aura,
So you are saying with the upgrade to 10 there isn't a need to reformat the harddrive in order to completely eradicate any existing/active virus issues?

Ok so this would be the direction you would recommend over the reformat?  The one thing I am leery of is if my machine will actually be able access the link from windows 10 to pull this off.  I will move this direction upon your feedback...thx

Tried to update to windows 10 it went super slow not really even working 12 hours later said windows 10 could not be installed error 80242007 window encountered an unknown error..Could this be a bad hard drive?  or virus...frustrating...thx again for any help

• Download GSmartControl and save it on your Desktop;
• Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);