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Windows Updates.


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#1 OTechs

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Posted 20 October 2015 - 02:54 PM

If anyone could help it would be appreciated:

 

HP255 GI Notebook running Windows 8.1 64 bit Operating System with a 1.70GHz AMD E2 -1800 processor.

 

When I start up there is a notification saying Important Windows Updates are available to be installed.  But when I go to Windows Update the window just hangs with the circle just going around.

 

I have found the following in Task Manager/Services

Name            PID           Description       Status       Group

wuauserv            1464              Windows Update   Stopping       netsvcs

 

When I right click on wuauserv and select the start option a window opens called “Unable to start service”

This window has the following information:

The operation could not be completed.

An instance of the service is already running.

 

Thanks in anticipation of any help

OTechs.



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#2 packetanalyzer

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Posted 20 October 2015 - 04:56 PM

OTechs,

 

If you restart your computer do you still have this problem? If so, have you tried running the Automatically reset Windows Update components FixIt?



#3 OTechs

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Posted 22 October 2015 - 05:16 AM

packetanalyzer

Thank you for your reply and advice. It has taken me a while as I could not insert the screen shot pictures so they are on as attachments.  Also found the reply window very difficult to fill in.

 

Automatically reset Windows Update components

 

Which gave 2 options

  1. Windows Update.
  2. Background Intelligence Transfer Service

I ran them both several times with the following results:

Option 1.

1st run see attachment 1.

 

2nd run see attachment 2.

Others same.

 

Option 2.

1st run see attachment 3.

 

2nd run see attachment 4.

 

Others the same .

 

Same error is being fixed each time.

I looked through the detailed information and it says “issue not present” against most of the items listed.

 

Hope you can advise further.

 

OTechs

 

 

 

 

 

 

 

 

 

 

 

 

 

Attached Files



#4 packetanalyzer

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Posted 22 October 2015 - 07:54 AM

Let's do it a different way.1
 
Download and save the Automatically reset Windows Update components FixIt to your desktop.
 
Use THESE steps to clean boot your computer (only perform the steps for a Windows 7 computer).
 
After you clean boot run the FixIt you saved to the desktop.
 
Restart and try to run Windows Updates.

Edited by packetanalyzer, 22 October 2015 - 08:00 AM.


#5 OTechs

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Posted 22 October 2015 - 01:11 PM

packetanalyzer,

 

Thanks for your reply.  Do I do a "clean boot" as detailed for Windows 7 even though I have 8.1?

 

OTechs



#6 packetanalyzer

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Posted 22 October 2015 - 01:57 PM

Apologies,

 

No please follow the directions to clean boot Windows 8.1.



#7 OTechs

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Posted 25 October 2015 - 02:22 PM

packetanalyzer,

 

I have undertaken several clean boots and run Fix It as you indicated each one gave the same result as my screen shots previously sent.  However when I went to Windows Update it went further than before showing that I have 64 updates to be installed.  When I tried to install all 64 it just hung.  I also tried with the first 10 and the first on is own with the same result.

 

Regards

 

OTechs






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