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Resource Monitor: 100% Highest Active Timeid


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#1 stardestroyer001

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Posted 20 October 2015 - 01:15 PM

Hi there,

 

I'm not sure if this is the right forum for this, so I apologize in advance.

 

Recently my Windows 7 PC has been acting unusually slow. Anything and everything takes much longer to load, from getting to the login screen, to loading Facebook in Chrome, loading World of Warships, etc. It seems to be really slow on the first loading, but if I close Chrome and reopen, the loading doesn't take as long. I first noticed the slowdown when Malwarebytes updated to their latest version, 2.2.0.

 

I did the following, in order to try and find the problem:

 

  • Defragged.
  • Ran MBAM, found a few viruses, quarantined and deleted them. 
  • Ran Windows Troubleshooters.
  • Ran defrag again.
  • Ran MBAM again, came back clean.
  • Ran CCleaner's registry cleaner and disk cleaner.
  • Ran chkdsk. *I ran this overnight so I didn't see the results of this.
  • Did a memtest86+ (I had a faulty RAM stick last month, so I was just making sure this wasn't a repeat issue. Came back with 0 errors)
  • Did a safemode boot.
  • Ran sfc /scannow, came back with nothing detected.
  • Opened Task Scheduler and disabled all tasks.
  • System restore to before the update, no change

 

Doing the system restore really screwed up the computer somehow. I logged in for the first time and the screen was black except for Malwarebytes, which started a full scan on the computer. It didn't find anything. There was no desktop, Windows bar, or anything. I opened Task Manager and started explorer.exe manually but it had no effect. I eventually restarted using the Ctrl-Alt-Del screen, and that black screen didn't come back.

 

Then I opened Resource Monitor to try and figure out what's going on. I noticed that under the disk section, the blue line indicating "Highest Active Time" was quite often hovering at 100%, and when I start programs or load Facebook or anything that requires read/write off the disk, the HAT would stay at 100% and the computer would slow down. The process trying to load would hang for about 5-10 seconds. I did some looking into the services responsible for high read/write, and these are the highest processes:

 

  • svchost.exe
  • mbamservice.exe or something like that. I'm not on my PC right now, so I'm working on memory. This process was scanning every file in my computer even when there's no scan going on.
  • Some chrome DLL files

 

I suspect that Malwarebytes' recent release is mucking with Windows 7 somehow, so I targeted MBAM in trying to pinpoint the problem.

 

  • Shut down Malwarebytes (system was still slow)
  • Clean uninstall and reinstalled Malwarebytes, no effect
  • Ran TDSSKiller, came back clean
  • Attempted to disable the pagefile but it turned itself back on upon restart.
  • I started a MSRT scan this morning and I will see the results when I get home tonight.

I'm stumped. Is the virus MBAM detected originally just a concidence? I highly suspect the latest update to MBAM is at fault, but I can't say for sure. Disabling realtime protection, website protection, and self-defense module should have stopped their associated processes, which they did, but the system still was hitting 100% HAT often.

 

Last couple remarks:

  • I also recall seeing an inordinate amount of World of Warships files showing up in the Disk portion of Resource Manager. WoWs just released a major update, including to its launcher. So even though the launcher was closed, perhaps there's a background process writing those files to disk. Weird, because I didn't see any WoWs tasks in Task Scheduler or in Task Manager.
  • The hard drive is 6 months old, as is the rest of the PC except for the <1 month old RAM. The HDD is a Toshiba 500 GB, 7200 RPM.
  • I would prefer not to reinstall Windows 7 Professional, as I would need to search for my activation key again. However, if this is guaranteed to solve the problem, I will do so.
  • My PC has no disk drive, so anything that requires "burning an ISO to disk" can't be done. I do have a 16 GB USB3.0 flash drive though.

Thanks in advance.


Edited by stardestroyer001, 20 October 2015 - 08:32 PM.


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#2 technonymous

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Posted 20 October 2015 - 01:32 PM

Not sure why this is happening. We gone through this stuff in the past. I believe Microsoft sent out a Windows update recently to fix this issue. Have you updated recently? I think it has something to do with superfetch or indexing. Go to run and type services.msc press S key and stop superfetch and put it on manual or disabled. See if that fixes the issue.


Edited by technonymous, 20 October 2015 - 01:32 PM.


#3 stardestroyer001

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Posted 20 October 2015 - 01:40 PM

Not sure why this is happening. We gone through this stuff in the past. I believe Microsoft sent out a Windows update recently to fix this issue. Have you updated recently? I think it has something to do with superfetch or indexing. Go to run and type services.msc press S key and stop superfetch and put it on manual or disabled. See if that fixes the issue.

I updated and it didn't fix the issue. That was before I did the System Restore. 

Once I get home, I will try the Superfetch thing. I heard putting it to manual or disabled doesn't actually help, but it's worth a shot.



#4 hamluis

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Posted 20 October 2015 - 04:10 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 stardestroyer001

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Posted 20 October 2015 - 05:22 PM

Ok, here it is.
 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Daichi (administrator) on 20-10-2015 at 18:22:08
Running from "C:\Users\Daichi\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/20/2015 07:07:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/20/2015 12:28:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 11:38:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 10:33:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 10:19:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 02:08:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 01:37:04 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007041d, The service did not respond to the start or control request in a timely fashion.
Operation:    Instantiating VSS server
 
Error: (10/19/2015 01:37:04 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x8007041d, The service did not respond to the start or control request in a timely fashion.
Operation:    Instantiating VSS server
 
Error: (10/19/2015 12:41:03 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070005.
 
Error: (10/19/2015 12:34:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (10/20/2015 07:07:47 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom
 
Error: (10/20/2015 12:28:04 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom
 
Error: (10/19/2015 11:38:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom
 
Error: (10/19/2015 10:33:52 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom
 
Error: (10/19/2015 10:19:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom
 
Error: (10/19/2015 03:12:48 PM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: %%1053
 
Error: (10/19/2015 03:12:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/19/2015 03:12:02 PM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error: %%1053
 
Error: (10/19/2015 03:12:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
 
Error: (10/19/2015 03:11:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Microsoft Office Sessions:
=========================
Error: (10/20/2015 07:07:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/20/2015 12:28:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 11:38:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 10:33:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 10:19:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 02:08:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/19/2015 01:37:04 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007041d, The service did not respond to the start or control request in a timely fashion.
Operation:    Instantiating VSS server
 
Error: (10/19/2015 01:37:04 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007041d, The service did not respond to the start or control request in a timely fashion.
Operation:    Instantiating VSS server
 
Error: (10/19/2015 12:41:03 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070005
 
Error: (10/19/2015 12:34:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
CodeIntegrity Errors:
===================================
  Date: 2015-08-31 18:55:03.534
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.534
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.534
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.410
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.410
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.410
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.207
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.207
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:03.051
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-08-31 18:55:02.770
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume2\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41073 - BitTorrent Inc.)
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20071 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BCUT (HKLM-x32\...\{0F411F08-590F-438C-A0AE-FB687F10D8C7}) (Version: 1.7.6.0 - BCS-TNG)
BitRaider Streaming Client (HKLM-x32\...\BitRaider Streaming Client) (Version: 1.3.3.4098 - BitRaider, LLC)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Command & Conquer™ Red Alert 2 and Yuri’s Revenge (HKLM-x32\...\{F5275D1C-D133-486D-8F07-D6C571F0A8EC}) (Version: 1.0.0.0 - Electronic Arts, Inc.)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 5.0.1.0407 - Disc Soft Ltd)
Defcon v1.43 (HKLM-x32\...\Defcon_is1) (Version:  - Introversion Software Ltd)
Fraps (remove only) (HKLM-x32\...\Fraps) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.71 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
HP Deskjet 3510 series Basic Device Software (HKLM\...\{7F20F2D1-C425-4432-96BA-EBD0C2181493}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel Processor Diagnostic Tool 64bit (HKLM\...\{F24BC99D-3FC1-4503-BEFA-5DDD16C6265A}) (Version: 2.20.0.0 - Intel Corporation)
Intel® Chipset Device Software (HKLM-x32\...\{da2de8c3-61b9-4b3b-916d-6b2fb2b1a90c}) (Version: 10.0.21 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.31.1000 - Intel Corporation)
Intel® Network Connections 19.0.27.0 (HKLM\...\PROSetDX) (Version: 19.0.27.0 - Intel)
Intel® Smart Connect Technology (HKLM\...\{3CC1CC76-AB3A-4360-AB6F-1355D05A2A17}) (Version: 5.0.10.2907 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{84A2B59B-6A7B-4C01-8592-15C9BFE6AC36}) (Version: 2.4.3 - Intel Corporation)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Kits Configuration Installer (HKLM-x32\...\{B74E65FD-CC47-41C5-4B89-791A3F61942D}) (Version: 8.100.25984 - Microsoft) Hidden
Malwarebytes Anti-Exploit version 1.07.1.1015 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.07.1.1015 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mass Effect™ 3 (HKLM-x32\...\{534A31BD-20F4-46b0-85CE-09778379663C}) (Version: 1.05.0.0 - Electronic Arts)
MATLAB R2014a (HKLM\...\Matlab R2014a) (Version: 8.3 - The MathWorks, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office 2003 Web Components (HKLM-x32\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2008 Native Client (HKLM\...\{C79A7EAB-9D6F-4072-8A6D-F8F54957CD93}) (Version: 10.0.1600.22 - Microsoft Corporation)
Microsoft SQL Server 2012 Setup (English) (HKLM\...\{5DDC2234-4B37-45BC-AD33-41F1469B4D83}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (HKLM\...\Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Minimal ADB and Fastboot version 1.3.1 (HKLM-x32\...\{26AC9666-A2C6-4D33-8370-A50F50F277C4}_is1) (Version: 1.3.1 - Sam Rodberg)
MotoHelper MergeModules (HKLM-x32\...\{94CAC2F1-C856-47F4-AF24-65A1E75AEDB9}) (Version: 1.2.0 - Motorola) Hidden
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.5.4 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.4.0 (HKLM\...\{27986EDD-C9EC-4B52-B92F-06D073F0AA52}) (Version: 6.4.0 - Motorola Mobility LLC)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
NVIDIA GeForce Experience 2.5.12.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.5.12.11 - NVIDIA Corporation)
NVIDIA Graphics Driver 355.60 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 355.60 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.5.12.2862 - Electronic Arts, Inc.)
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.87.58.0 - Overwolf Ltd.)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 3.2.1 r2386 - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM-x32\...\{9C049499-055C-4a0c-A916-1D8CA1FF45EB}) (Version: 1.00.0187 - REALTEK Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.5.12.11 - NVIDIA Corporation) Hidden
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
SolidWorks 2014 x64 Edition SP02 (HKLM\...\{4FFA60C4-9A8B-4C9E-8265-2241B266304C}) (Version: 22.120.40 - SolidWorks) Hidden
SolidWorks 2014 x64 Edition SP02 (HKLM-x32\...\SolidWorks Installation Manager 20140-40200-1100-100) (Version: 22.2.0.40 - SolidWorks Corporation)
SolidWorks Composer 2014 SP02 x64 Edition (HKLM\...\{EB45AA0F-96A7-4583-9E6F-6CA4DCFE67CE}) (Version: 22.20.40 - Dassault Systemes SolidWorks) Hidden
SolidWorks eDrawings 2014 x64 Edition SP02 (HKLM\...\{1D6EE468-49CC-4BF5-9A7A-4C8175EFA47A}) (Version: 14.2.116 - Dassault Systèmes SolidWorks Corp) Hidden
SolidWorks Flow Simulation 2014 SP02 x64 Edition  (HKLM\...\{4DC5DE7E-E67D-4A2B-8E67-EB7B28045247}) (Version: 22.20.41 - SolidWorks Corporation) Hidden
SolidWorks Plastics 2014 SP02 x64 Edition (HKLM\...\{104E8BAF-2E2A-4467-A5C0-92ED92F26547}) (Version: 22.20.40 - SolidWorks Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Star Wars The Old Republic (HKLM-x32\...\swtor_swtor) (Version:  - Bioware/EA)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.0.0.0 - Electronic Arts, Inc.)
STARWHAL (HKLM-x32\...\Steam App 263020) (Version:  - Breakfall)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Toolkit Documentation (HKLM-x32\...\{6C870B12-6FF2-68FC-8C3B-DD177BBF3F92}) (Version: 8.100.26866 - Microsoft) Hidden
Vista Game Explorer Editor (HKLM-x32\...\VGEE) (Version: Beta 2.16a - Ryan Richter)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Assessment and Deployment Kit for Windows 8.1 (HKLM-x32\...\{e9e06304-a604-434b-b35f-d9beb94dc06d}) (Version: 8.100.26866 - Microsoft Corporation)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
World of Warships (HKCU\...\{1EAC1D02-C6AC-4FA6-9A44-96258C37C814na}_is1) (Version:  - Wargaming.net)
WPT Redistributables (HKLM-x32\...\{64F3FB9A-9250-B2D6-00B4-50BE0358AEE8}) (Version: 8.100.26866 - Microsoft) Hidden
WPTx64 (HKLM-x32\...\{BFF81CB5-E8C7-4184-FBB4-74ADFBC6CCCB}) (Version: 8.100.26837 - Microsoft) Hidden
XCom Long War EW Mod version Beta 15f2 (HKLM-x32\...\{860C3266-65B9-4BF2-937A-1778483046B5}_is1) (Version: Beta 15f2 - JohnnyLump)
XCOM: Enemy Unknown (HKLM-x32\...\Steam App 200510) (Version:  - Firaxis Games)
 
========================= Memory info: ===================================
Percentage of memory in use: 39%
Total physical RAM: 8126.96 MB
Available physical RAM: 4944.73 MB
Total Virtual: 16252.13 MB
Available Virtual: 13363.66 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:200.28 GB) NTFS
2 Drive i: (Old Laptop - Local Disk) (Fixed) (Total:297.99 GB) (Free:82.97 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DAICHI-PC3
 
Administrator            Daichi                   Guest                    
 
 
**** End of log ****
 

 

Speccy: http://speccy.piriform.com/results/aCqJzcQGJ2jjnKqCALoIE2k


Edited by hamluis, 20 October 2015 - 08:59 PM.


#6 technonymous

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Posted 21 October 2015 - 08:55 AM

Your bios is really outdated. Yours is 1.60 and they are up to 1.90 that addresses cpu microcode that causes all kinds of problems and errors in Windows. I suggest you download the 1.90 instant flash. Put it on USB stick and reboot. Mash the  F6 key that should start the instant flash utiliy. http://www.asrock.com/mb/Intel/H97%20Pro4/?cat=Download&os=BIOS

 

 

Edit: By the way you're using single stick of 1333mhz memory. You would get better performance running a two 4G 1600mhz CLS 6 modules in dual channel (Blue slots). Furthemore, your secondary HD is a 5400 sata2 versus your C drive 7200rpm sata 3. If you install games on the sata2 drive that's going to make your games puke slow. You ought to think about upgrading that i3 to like a LGA1150 4690k i5 or a 4790k i7 which is 5% more increase in gaming performance over the i5 and costs 100 dollars more than the i5. A solid state drive would be nice too. Performance costs money there is no way around it.


Edited by technonymous, 22 October 2015 - 07:52 AM.


#7 hamluis

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Posted 21 October 2015 - 11:29 AM

Well...I see AV pegged as "disabled" while I don't see one installed.  Java installed is out of date.  Use of torrent software, which suggests using such as source of programs...no backup software installed/implemented. Windows install date of May 2015, no critical updates installed before Sep 2015,

 

IMO, your system is a good candidate for the Am I Infected forum.  I can move this topic there, if you like.

 

Louis



#8 stardestroyer001

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Posted 21 October 2015 - 07:12 PM

I'm addressing both of your posts here.

 

BIOS: Do you want me to try updating the BIOS and see if that fixes the issue? Or leave it alone until the issue is fixed, then update?

 

Hardware: I will address that once this issue is resolved.

 

Antivirus: Malwarebytes is installed, but Windows doesn't seem to detect it being installed (it has always been like this, even on another computer).

Java: I have the latest Java installed, so I'm not sure what you're comparing it to.

Torrent: I haven't installed anything from a torrent in about a month, so this is not likely the cause of the slowdown (it started a few days ago).

Backup: Not sure what this has to do with a system slowdown...

Updates: The computer was built in May 2015. I have been updating regularly.

 

I don't know if the computer is infected or if its some kind of interference between programs ever since Malwarebytes was updated to 2.2.0. If you think this is the cause, then go ahead.



#9 hamluis

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Posted 21 October 2015 - 07:28 PM

I have no way of "knowing" just what may be causes of your situation...I only state what I can see/suggest from what you have posted.

 

Malwarebytes is not an antivirus program, nor has it ever asserted that it is to be used as such.

 

Backups...are the "disaster plan"...for when things go wrong...like now.  It's a lot easier to overcome some situations if the user has a backup to fall back on.

 

A malware check in the Am I Infected forum will not necessarily do anything other than affirm/refute the possibiiity of infection.  I consider that important when trying to solve system mysteries.

 

Moving topic to Am I Infected.

 

Louis



#10 stardestroyer001

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Posted 21 October 2015 - 07:33 PM

I have no way of "knowing" just what may be causes of your situation...I only state what I can see/suggest from what you have posted.

 

Malwarebytes is not an antivirus program, nor has it ever asserted that it is to be used as such.

 

Backups...are the "disaster plan"...for when things go wrong...like now.  It's a lot easier to overcome some situations if the user has a backup to fall back on.

 

A malware check in the Am I Infected forum will not necessarily do anything other than affirm/refute the possibiiity of infection.  I consider that important when trying to solve system mysteries.

 

Moving topic to Am I Infected.

 

Louis

Good to know, thanks. Regarding backup, I save my important data to the other drive, so I'm not too concerned about losing data. And I agree, it's better to double check that :)

 

Thanks for the help. Let me know what I should do next.



#11 stardestroyer001

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Posted 23 October 2015 - 06:46 PM

I have decided to do the following:
Do the free upgrade to Windows 10
Clean reinstall Windows 10

I was going to do a clean install of Windows 7, but Microsoft's new site doesn't recognize my product key for some reason (I got mine through my university so it's legitimate). I'll post here with the results.

#12 technonymous

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Posted 23 October 2015 - 07:38 PM

Yep, you got it right, If you upgrade use the Windows 10 tool and upgrade through it. Way faster. Then create a iso with it and wipe the OS and reinstall clean with the ISO. You have to upgrade first because Microsoft grabs the prodcut key from Windows 7 and stores it in their system. That locks in your guranteed Windows 10 upgrade to that system. After that you can wipe and reinstall Windows 10 as many times as you want like any OEM disk.



#13 stardestroyer001

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Posted 24 October 2015 - 11:35 PM

Yep, you got it right, If you upgrade use the Windows 10 tool and upgrade through it. Way faster. Then create a iso with it and wipe the OS and reinstall clean with the ISO. You have to upgrade first because Microsoft grabs the prodcut key from Windows 7 and stores it in their system. That locks in your guranteed Windows 10 upgrade to that system. After that you can wipe and reinstall Windows 10 as many times as you want like any OEM disk.

So I found the source of the problem: My hard drive was failing.

 

After doing a clean install of Windows 10, my computer was still very slow, and I started to hear screeching noises from the hard drive. I have since replaced the hard drive with a 250GB SSD, and it runs even faster than before!

 

Regarding your earlier post about hardware:

 

I actually have 2 8GB RAM sticks, one of them is defective and generating errors and I bought a second one to replace the first until I can get it RMA'd. Once I get a working one back, I'll have 2x 8GB RAM.

And for the processor, I plan to upgrade to an i5 with equivalent or greater clock speed, but budget is the main problem. Once I recover from the expense of buying a new hard drive and RAM stick, I'll upgrade the CPU.

 

Thanks to the both of you for attempting to help, it's very much appreciated. Have a good weekend!



#14 technonymous

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Posted 25 October 2015 - 07:20 AM

Looking back at the speccy the Toshiba looks fine no errors. However, the Seagate SATA 2 drive does. Errors on 05, BC, BF, C4, C5. Wow, Sorry I didn't catch that! Funny speccy says it's health is great. Since the drive is screeching it's gone. The drive will attempt to repair or move the data to a different sector and flag and cone off bad spots so they are never used again. I know bad anaolgy, but that's what it tries to do. Sometimes you have to format the drive again and then copy the data back on so the data is placed in areas that aren't bad. It'll continue to degrade like that over time. That's the nature of the beast dealing with mechanical drives. SSD drives fail in same way as there is so many writes. However, SSD isn't going to die from mechanical failure or being dropped on a ground. SSD drives are best for laptops. Especially something like a toughbook, when you get mad you can throw it across the room. :)



#15 stardestroyer001

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Posted 30 October 2015 - 10:00 AM

Looking back at the speccy the Toshiba looks fine no errors. However, the Seagate SATA 2 drive does. Errors on 05, BC, BF, C4, C5. Wow, Sorry I didn't catch that! Funny speccy says it's health is great. Since the drive is screeching it's gone. The drive will attempt to repair or move the data to a different sector and flag and cone off bad spots so they are never used again. I know bad anaolgy, but that's what it tries to do. Sometimes you have to format the drive again and then copy the data back on so the data is placed in areas that aren't bad. It'll continue to degrade like that over time. That's the nature of the beast dealing with mechanical drives. SSD drives fail in same way as there is so many writes. However, SSD isn't going to die from mechanical failure or being dropped on a ground. SSD drives are best for laptops. Especially something like a toughbook, when you get mad you can throw it across the room. :)

I'm pretty sure the Toshiba drive was broken. After doing the standard grounding procedure, I unplugged the hard drive and attempted to remove it, getting a spark. Pretty sure it's defective, I'm RMAing Toshiba to get a replacement.

 

I've bought an SSD and installed Windows 10. Other than the learning curve around this new OS, I'm pretty happy! Everything loads so fast. I wish I had gotten an SSD to start off with.

 

As for the Seagate, once the replacement Toshiba drive arrives, I plan to copy everything off the Seagate, as I suspect it's only a waiting game until that drive fails as well. I've had that drive since 2009 and it used to be in a laptop, so I have no doubt it's getting to the point of failure.

 

TL;DR for this thread:

A Toshiba HDD was failing/defective after using it as the primary drive for only 4 months. 

Formatting and reinstalling the OS did not fix the problem, indicating drive failure.

Installed a new hard drive (an SSD) and the problem did not return. Thus, the Toshiba HDD was to blame.

 

Thanks technonymous and hamluis for the help!


Edited by stardestroyer001, 30 October 2015 - 10:01 AM.





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