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Hello intrepid defenders


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#1 Patabby

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Posted 20 October 2015 - 08:20 AM

Hi there,

 

My wife's PC laptop is likely infected with something. She has Windows 8.1 64 bit. Periodically what looks like a command prompt will open and run a few operations then vanish. This takes about a second. The laptop also does not perform well. It's very sluggish compared to the other computers in the house on the same network.

 

I have run Ccleaner as well as spy-bot search and destroy (in and out of safe-mode). I have also run Adw cleaner. The condition seems to re-appear. I do have Hijack-this log if it is needed. 

 

Any ideas or advice would be greatly appreciated.

 

Thank you.



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#2 buddy215

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Posted 20 October 2015 - 03:40 PM

Uninstall Spybot. It has for years lost any favor from security pros. It will interfere with running other scans and removal of malware, too.

I know you have run AdwCleaner but do it again and post its scan log.

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Patabby

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Posted 20 October 2015 - 04:59 PM

Hi here is the MBAM log the rest is forthcoming.  Thanks!

 

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 10/20/2015
Scan Time: 4:30 PM
Logfile: mbamlog.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2015.10.20.07
Rootkit Database: v2015.10.16.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Abby
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 313899
Time Elapsed: 25 min, 50 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 Patabby

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Posted 20 October 2015 - 05:11 PM

Here is the Adwcleaner log:

 

# AdwCleaner v5.002 - Logfile created 20/10/2015 at 17:00:22
# Updated 18/08/2015 by Xplode
# Database : 2015-10-18.5 [Server]
# Operating system : Windows 8.1 Connected  (x64)
# Username : Abby - ABBYSLAPTOP
# Running from : C:\Users\Abby\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S6].txt - [504 bytes] ##########


#5 Patabby

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Posted 20 October 2015 - 05:17 PM

Here is JRT log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.4 (09.28.2015:1)
OS: Windows 8.1 Connected x64
Ran by Abby on Tue 10/20/2015 at 17:12:52.30
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Tasks
 
Successfully deleted: [Task] C:\Windows\system32\tasks\PCDEventLauncherTask
Successfully deleted: [Task] C:\Windows\system32\tasks\PCDoctorBackgroundMonitorTask
Successfully deleted: [Task] C:\Windows\system32\tasks\PCDoctorBackgroundMonitorTask-Retry
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_B13D2020FD0A9225AB84CDD426FA4393
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] C:\Windows\SysWOW64\ai_recyclebin
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\Abby\Appdata\Local\Google\Chrome\User Data\Default\Extensions\gpdjojdkbbmdfjfahjcgigfpmkopogic
 
[C:\Users\Abby\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset
 
[C:\Users\Abby\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
gpdjojdkbbmdfjfahjcgigfpmkopogic
 
[C:\Users\Abby\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset
 
[C:\Users\Abby\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
  gpdjojdkbbmdfjfahjcgigfpmkopogic
]
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 10/20/2015 at 17:16:37.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 buddy215

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Posted 20 October 2015 - 05:47 PM

The Eset scan will take an hour or more to run. Nothing much was found by the other programs. After Eset finishes, please post the lists mentioned below.

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 Patabby

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Posted 20 October 2015 - 06:47 PM

ESET did not create a file as it found nothing.



#8 Patabby

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Posted 20 October 2015 - 06:50 PM

CCleaner:

 

Yes HKCU:Run BingSvc © 2015 Microsoft Corporation C:\Users\Abby\AppData\Local\Microsoft\BingSvc\BingSvc.exe
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run EPLTarget\P0000000000000005 SEIKO EPSON CORPORATION C:\Windows\system32\spool\DRIVERS\x64\3\E_YATIJJE.EXE /EPT "EPLTarget\P0000000000000005" /M "WF-3520 Series"
Yes HKCU:Run SpybotPostWindows10UpgradeReInstall Safer-Networking Ltd. "C:\Program Files\Common Files\AV\Spybot - Search and Destroy\Test.exe"
Yes HKLM:Run HotKeysCmds Intel Corporation "C:\Windows\system32\hkcmd.exe"
Yes HKLM:Run IgfxTray Intel Corporation "C:\Windows\system32\igfxtray.exe"
Yes HKLM:Run Persistence Intel Corporation "C:\Windows\system32\igfxpers.exe"
Yes HKLM:Run QuickSet Dell Inc. c:\Program Files\Dell\QuickSet\QuickSet.exe
Yes HKLM:Run RtHDVBg Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX4P1
Yes HKLM:Run RtHDVBg_PushButton Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /IM
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run WavesSvc Waves Audio Ltd. "C:\Program Files\Realtek\Audio\HDA\WavesSvc64.exe"
 
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task Dell SupportAssistAgent AutoUpdate Dell Inc. C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task GoogleUpdateTaskMachineUA1d001024c752b0b Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task Microsoft OneDrive Auto Update Task-S-1-5-21-3681261166-2676664039-3443908182-1001 Microsoft Corporation %localappdata%\Microsoft\OneDrive\OneDrive.exe
Yes Task Optimize Start Menu Cache Files-S-1-5-21-3681261166-2676664039-3443908182-1001
Yes Task Synaptics TouchPad Enhancements Synaptics Incorporated "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
Yes Task SystemToolsDailyTest "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
 
CCleaner Piriform 10/1/2015 5.10
Dell Backup and Recovery Dell Inc. 6/6/2014 1.6.2.0
Dell Backup and Recovery - Support Software Dell Inc. 6/6/2014 1.6.2.0
Dell Data Vault 6/6/2014
Dell Digital Delivery Dell Products, LP 11/20/2014 2.57 MB 2.9.901.0
Dell SupportAssist Dell 6/24/2015 197 MB 1.1.6664.10
Dell SupportAssistAgent Dell 6/24/2015 49.4 MB 1.1.0.47
Dell Touchpad Synaptics Incorporated 6/6/2014 46.4 MB 18.1.2.1
Dell Update Dell Inc. 6/6/2014 1.0.1014.0
EPSON WF-3520 Series Printer Uninstall SEIKO EPSON Corporation 11/5/2014
ESET Online Scanner v3 10/20/2015
Google Chrome Google Inc. 11/5/2014 46.0.2490.71
Intel® Processor Graphics Intel Corporation 6/6/2014 10.18.10.3408
Intel® Trusted Execution Engine Intel Corporation 6/6/2014 1.0.0.1064
Java 8 Update 25 Oracle Corporation 11/26/2014 73.3 MB 8.0.250
Malwarebytes Anti-Malware version 2.2.0.1024 Malwarebytes 10/20/2015 66.1 MB 2.2.0.1024
Microsoft Office Home and Student 2013 - en-us Microsoft Corporation 9/25/2015 15.0.4753.1003
Microsoft OneDrive Microsoft Corporation 9/21/2015 36.1 MB 17.3.5951.0827
Microsoft Silverlight Microsoft Corporation 8/15/2015 100 MB 5.1.40728.0
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 Microsoft Corporation 8/16/2015 13.8 MB 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 Microsoft Corporation 8/16/2015 11.1 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 Microsoft Corporation 6/6/2014 20.4 MB 11.0.50727.1
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Microsoft Corporation 8/16/2015 10.0.50903
My Dell Client Framework Dell 6/6/2014 5.66 MB 1.0.0.3
Quickset64 Dell Inc. 6/6/2014 10.16.005
Realtek Card Reader Realtek Semiconductor Corp. 6/6/2014 6.2.9200.39048
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 6/6/2014 6.0.1.7152
Should I Remove It Reason Software Company Inc. 8/18/2015 1.0.4
WinRAR 5.30 beta 3 (64-bit) win.rar GmbH 8/30/2015 5.30.3
 


#9 buddy215

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Posted 20 October 2015 - 07:45 PM

Disable these startups: Use CCleaner by clicking on each item to highlight and then choose Disable on the right

Yes HKCU:Run BingSvc © 2015 Microsoft Corporation C:\Users\Abby\AppData\Local\Microsoft\BingSvc\BingSvc.exe
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run EPLTarget\P0000000000000005 SEIKO EPSON CORPORATION C:\Windows\system32\spool\DRIVERS\x64\3\E_YATIJJE.EXE /EPT "EPLTarget\P0000000000000005" /M "WF-3520 Series"
Yes HKCU:Run SpybotPostWindows10UpgradeReInstall Safer-Networking Ltd. "C:\Program Files\Common Files\AV\Spybot - Search and Destroy\Test.exe"
Yes HKLM:Run IgfxTray Intel Corporation "C:\Windows\system32\igfxtray.exe"
Yes HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
 
Disable these Tasks:

Yes Task Dell SupportAssistAgent AutoUpdate Dell Inc. C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task GoogleUpdateTaskMachineUA1d001024c752b0b Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler

Yes Task Optimize Start Menu Cache Files-S-1-5-21-3681261166-2676664039-3443908182-1001

Yes Task SystemToolsDailyTest "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
 

Uninstall These programs: Use CCleaner by clicking on each item to highlight and then choose uninstall on the right

ESET Online Scanner v3 10/20/2015

Java 8 Update 25 Oracle Corporation 11/26/2014 73.3 MB 8.0.250

Should I Remove It Reason Software Company Inc. 8/18/2015 1.0.4

 

If you ran AdwCleaner because you have a lot of ads and they are still showing then you will need to start a new topic in the Malware Removal Forum.

Disabling and removing the programs above may improve performance but I saw nothing in those lists involving adware.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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