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#1 Grandaughter

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Posted 20 October 2015 - 07:41 AM

I received a free upgrade to windows 10 in July, just recently I restored my computer to factory settings as a streamer would not work, and I had to upgrade differently than microsoft doing it for me, omg I have never had such a time, I loved windows 10 before, now that I upgraded from the network my tab searches go around and around and get bot checks all the time even with ad guard, and adblock plus I have advertisments all over the place, can you please help me, I downed tweaking simple system technicians, and heimedal and now herd protect hoping to take off whatever is causing this but it did not do this when I bought it and before I restored it and now everything moves and won't stabilize on the tab I search for, :bounce: just like my tabs ughhh help me. 

 

Mod Edit:  Removed email addy, protection from spambots - Hamluis.


Edited by hamluis, 20 October 2015 - 12:13 PM.
Moved from Win 10 Support to Am I Infected - Hamluis.


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#2 usasma

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Posted 20 October 2015 - 11:33 AM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Aura

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Posted 21 October 2015 - 12:48 PM

Hi Grandaughter :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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