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Lenovo T61 laptop win7 pro hangs must power down


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#1 jgould

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Posted 19 October 2015 - 01:15 PM

This laptop has been working fine until last friday. now after bootup, within a minute it hangs with whirling circle like it is trying to load something. Only way out is to manually power down. this is a small SSD hard drive with about 2gb of free space. I did manage to boot up in safe mode and run ccleaner and malware bytes, didn't help.



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#2 hddrive

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Posted 19 October 2015 - 06:17 PM

From Safe Mode you can load "System Restore."

OR

You can Press F8 few times after POST. On  "Advanced Boot options" screen  select "Repair Your Computer using arrow keys and press Enter.

After your computer boots into "System Recovery Options", you can click "Startup repair." It it doesn't help choose "System Restore" to restore Windows to an earlier point of time.

 

Another option (if you have latest backups of your computer), you can get in  Lenovo's "Rescue and Recovery" utility by pressing ThinkVantage button after POST. Then choose "Quick restore" to restore operating system and applications from the latest backup.


Edited by hddrive, 19 October 2015 - 06:20 PM.


#3 usasma

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Posted 20 October 2015 - 06:48 AM

Let's have a look at some Event Viewer reports.  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 jgould

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Posted 20 October 2015 - 09:40 AM

Attached File  admin.zip   259.61KB   1 downloadsThere are no restore points available. don't know why

attached event fileAttached File  admin.zip   259.61KB   1 downloads



#5 usasma

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Posted 20 October 2015 - 11:58 AM

It appears that there's DLL's being loaded for each application just before the Critical failure (I presume the Critical failure is you powering down the system)

Try this article:  https://support.microsoft.com/en-us/kb/197571

 

This doesn't mean that there's anything wrong, but the system is loading custom DLL's for every application.

 

On my system the AppInit_DLLs value is empty.  You can check your registry using regedit.exe and navigating to:   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows

DO NOT MAKE ANY CHANGES TO THE REGISTRY.  Make a System Restore point before starting this.

If uncertain, let us know what you find.

 

I wonder if there's malware involved.

Please scan your system for infections using a couple of these free scans:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

The list comes from this page:  https://www.us-cert.gov/ncas/alerts/TA15-286A

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 jgould

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Posted 20 October 2015 - 02:47 PM

ran malware bytes scan and ccleaner. nothing picked up

On my system the AppInit_DLLs value is empty.

everything seems to work fine in safe mode with networking.

Can I restore an older registry back up



#7 usasma

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Posted 21 October 2015 - 08:21 AM

Normally the absence of significant findings in the error reports is an indicator of a possible hardware problem.
I really don't know about these systems tho' - as the small SSD wasn't able to be tested on the system that I had.

 

But, as the system seems fine in Safe Mode, let's try a clean boot to see if you can nail down the cause:  https://support.microsoft.com/en-us/kb/929135

If the system works fine with the clean boot, then start re-enabling things by ½'s to see if you can isolate the culprit

 

Enable ½ the disabled items and then test

If the system is fine, enable ½ of what's left and test - continue doing this until you find the culprit


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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