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Files take FOREVER to open


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6 replies to this topic

#1 nazarene7266

nazarene7266

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Posted 18 October 2015 - 10:19 AM

I have Windows 8.1 and when I try to open a file, any kind of file, for example a PDF or a Word document, it takes FOREVE... more than 10 minutes, sometimes never... to open.  Even when I try to open a file by right clicking, I get the sleeping cursor and it sleeps for a long time before I can do anything.



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#2 dc3

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Posted 18 October 2015 - 10:24 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 nazarene7266

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Posted 18 October 2015 - 10:56 AM

Thanks Arachibutyrophobia,

 

Link to speccy log:

http://speccy.piriform.com/results/gRLfKOcTxptBoFWXT5WhDPp

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by John Lavelle (administrator) on 18-10-2015 at 11:53:15
Running from "C:\BleepingComputer"
Microsoft Windows 8.1  (X64)
Model: h8-1414 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/18/2015 11:39:28 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Johns)
Description: Activation of app Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/18/2015 10:46:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: jucheck.exe, version: 2.8.60.27, time stamp: 0x55c116b1
Faulting module name: jucheck.exe, version: 2.8.60.27, time stamp: 0x55c116b1
Exception code: 0x40000015
Fault offset: 0x00052d24
Faulting process id: 0x424
Faulting application start time: 0xjucheck.exe0
Faulting application path: jucheck.exe1
Faulting module path: jucheck.exe2
Report Id: jucheck.exe3
Faulting package full name: jucheck.exe4
Faulting package-relative application ID: jucheck.exe5

Error: (10/18/2015 10:39:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x500cb70a
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50123d74
Exception code: 0xc0000094
Fault offset: 0x0000c12d
Faulting process id: 0x6fc
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

Error: (10/14/2015 09:58:08 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Johns)
Description: Activation of app Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/14/2015 09:58:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x500cb70a
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50123d74
Exception code: 0xc0000094
Fault offset: 0x0000c12d
Faulting process id: 0x708
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

Error: (10/14/2015 03:42:33 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Johns)
Description: Activation of app Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/14/2015 02:48:08 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Johns)
Description: Activation of app Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/13/2015 03:33:46 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Johns)
Description: Activation of app Microsoft.BingTravel_8wekyb3d8bbwe!AppexTravel failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (10/13/2015 03:04:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x500cb70a
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50123d74
Exception code: 0xc0000094
Fault offset: 0x0000c12d
Faulting process id: 0x660
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

Error: (10/13/2015 02:40:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x500cb70a
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50123d74
Exception code: 0xc0000094
Fault offset: 0x0000c12d
Faulting process id: 0x6fc
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

System errors:
=============
Error: (10/18/2015 11:48:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Error: (10/18/2015 11:48:42 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Error: (10/18/2015 11:45:30 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Error: (10/18/2015 11:30:46 AM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/18/2015 11:01:17 AM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (10/18/2015 10:41:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Error: (10/18/2015 10:41:48 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Error: (10/18/2015 10:40:00 AM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).

Error: (10/18/2015 10:39:26 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:16:06 AM on ‎10/‎14/‎2015 was unexpected.

Error: (10/14/2015 09:58:17 AM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

4 Elements II (HKLM-x32\...\WTA-ae48f6ab-2b1c-4ab7-8cd8-8a9238cd7f62) (Version: 2.2.0.98 - WildTangent) Hidden
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{BF821093-CFD3-EC1B-B357-6817EE34E5C7}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-1b6c607d-cd65-400f-a876-8b284c6646e6) (Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot 4 - Power Source (HKLM-x32\...\WTA-e1b353eb-9ab3-4034-acfc-bb98619532a9) (Version: 2.2.0.98 - WildTangent) Hidden
Carbonite (HKLM-x32\...\{003CAED4-63E2-4D51-B166-DEA06D6EC15D}) (Version: 5.8.1 build 5386 (Sep-08-2015) - Carbonite)
Chuzzle Deluxe (HKLM-x32\...\WTA-1f257375-bbb4-4e64-afc3-77a2091b1c30) (Version: 2.2.0.95 - WildTangent) Hidden
Cradle Of Egypt Collector's Edition (HKLM-x32\...\WTA-8d0907ce-c1c9-4e77-a62a-1e2fa58bc580) (Version: 2.2.0.98 - WildTangent) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-ba0f92fd-59c8-4406-b33a-2a98decc3035) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1.5510 - CyberLink Corp.)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.1.1916 - CyberLink Corp.)
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.1.3109 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.1.1902 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.1.1925 - CyberLink Corp.)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.1.4319 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Farm Frenzy (HKLM-x32\...\WTA-644af22a-6fa3-417d-955a-0036416f1a64) (Version: 2.2.0.98 - WildTangent) Hidden
FATE: The Cursed King (HKLM-x32\...\WTA-6494b879-d053-4082-bd61-f491951ce3d4) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-1470f9ba-8d79-4ef5-9efe-8602ce1ca475) (Version: 2.2.0.95 - WildTangent) Hidden
FlatOut 2 (HKLM-x32\...\WTA-a548862c-1761-46d7-a0fe-ca4ca6ed18f8) (Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.71 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-f1114648-0d82-4a92-a3bf-28c85ced5a32) (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.0.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-2e3f0037-8d9e-4954-9bcd-1c1cd6e93667) (Version: 2.2.0.95 - WildTangent) Hidden
HP Connected Backup (HKLM-x32\...\{6BA5F6E7-6CC1-4117-816D-A549A06CE44E}) (Version: 8.7.0.0 - Autonomy)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)
HP Connected Remote (HKLM-x32\...\{F243A34B-AB7F-4065-B770-B85B767C247C}) (Version: 1.0.1206 - Hewlett-Packard)
HP ePrint (HKLM-x32\...\{2794875B-6CCF-48B8-84A5-5B10DB98BEE6}) (Version: 14.0.14176.1823 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Officejet Pro 8610 Basic Device Software (HKLM\...\{39DA3F40-0B9E-4002-8E01-108FEC9EFE43}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
HP Officejet Pro 8610 Help (HKLM-x32\...\{F9569D00-4576-46C8-B6C7-207A4FD39745}) (Version: 32.0.0 - Hewlett Packard)
HP Support Assistant (HKLM-x32\...\{FF27F674-821E-4BA2-985B-DDF539C2CD03}) (Version: 7.0.33.6 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HydraVision (HKLM-x32\...\{3199A409-EE9A-E445-2270-5789FB461DA9}) (Version: 4.2.236.0 - Advanced Micro Devices, Inc.) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6418.0 - IDT)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-69ef38da-fa96-438c-a84b-ea5e60184ade) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-785bf255-f451-46b3-94c8-f5ff1b2255ac) (Version: 2.2.0.95 - WildTangent) Hidden
Luxor Evolved (HKLM-x32\...\WTA-91999dd0-c94a-40b5-8485-2e7f28b022f7) (Version: 2.2.0.98 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (HKLM-x32\...\WTA-9037963b-ad2a-4fdb-b4fa-289e83369e37) (Version: 2.2.0.98 - WildTangent) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6012.0828 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mortimer Beckett and the Crimson Thief Premium Edition (HKLM-x32\...\WTA-9cfbc984-66a4-4c97-ab75-cf0fe79087b0) (Version: 2.2.0.98 - WildTangent) Hidden
Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-8e158780-fe0c-41d5-8ca7-59bb82f28d0d) (Version: 2.2.0.98 - WildTangent) Hidden
Norton Bootable Recovery Tool Wizard (HKLM-x32\...\NBRTWizard) (Version: 7.1.0.26 - Symantec Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.5.4.24 - Symantec Corporation)
Peggle Nights (HKLM-x32\...\WTA-60691a5a-f26b-4313-8fab-dafc2cc0d4f3) (Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (HKLM-x32\...\WTA-35143c8a-385d-4967-b8d7-c7ea8f10ae93) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-cee6df29-990c-4a91-a5dd-29b69ea650e1) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-55c5d148-cd8c-4371-994f-b371a7859395) (Version: 2.2.0.98 - WildTangent) Hidden
Product Improvement Study for HP Officejet Pro 8610 (HKLM\...\{D2064264-3162-4DB1-AFE0-167BEFBBCD9C}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Ralink Bluetooth Stack64 (HKLM\...\{25427DA3-EBB7-B260-CD05-9E18F2F8E9F7}) (Version: 9.0.710.0 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.0.0 - Ralink)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.5530 - CyberLink Corp.) Hidden
Roads of Rome 3 (HKLM-x32\...\WTA-39195a85-4393-4d54-84ee-ac624d418493) (Version: 2.2.0.98 - WildTangent) Hidden
Smilebox (HKCU\...\Smilebox) (Version:  - )
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tales of Lagoona (HKLM-x32\...\WTA-a1f0d9f8-d825-491a-a994-29626a33756b) (Version: 2.2.0.110 - WildTangent) Hidden
The Print Shop 3.5 Fonts (HKLM-x32\...\{B6D7C4E3-27FB-4937-B1F3-9B26C5D2A65A}) (Version: 1.0 - Encore)
The Print Shop 3.5 Professional (HKLM-x32\...\{54BBB71F-59C7-4F1B-B08A-7908D4ED3A2B}) (Version: 1.00.0000 - Encore)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (HKLM-x32\...\WTA-37330ab6-48ca-4877-ad1a-6b3a77397194) (Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.9.6 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-f0e96fe7-67b5-49ba-ac51-a7c0623c82c1) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 10029.09 MB
Available physical RAM: 8187.27 MB
Total Virtual: 10429.09 MB
Available Virtual: 8372.38 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:909.86 GB) (Free:797.26 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:19.55 GB) (Free:2.44 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHNS

Administrator            Guest                    John                    
John Lavelle            

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#4 dc3

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Posted 18 October 2015 - 11:24 AM

Open the BIOS and set the hdd as AHCI, it is currently set to RAID.

 

You need to uninstall your wifi adapter driver and install a fresh one.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 nazarene7266

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Posted 18 October 2015 - 11:52 AM

Hi Arachibutyrophobia,

 

I was able to change the hdd to AHCI, but it wouldn't start in that configuration.  I changed it back to RAID.

 

I uninstalled the wifi adapted and installed a fresh one.

 

After this, the problem seems to have been resolved.  Are there any other tests I need to do to confirm that the computer is in a serviceable state?

 

Regards,

Mike



#6 nazarene7266

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Posted 18 October 2015 - 11:59 AM

It seems we are back in the same state again.  Cursor sleeping.



#7 dc3

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Posted 18 October 2015 - 12:18 PM

 
 
 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy it and paste it in your topic.
 
 
 
By the way, my user name is dc3.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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