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Video Driver BSOD


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#1 Tharow0674

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Posted 16 October 2015 - 05:26 PM

Within the last week i have found my computer has powered itself off, i downloaded Blue Screen View from NirSoft to inspect and found there have been a couple of BSOD's that appear to have originated within the video driver. i have tried to figure out unsuccessfully where to update the video driver, and so i am reaching out for help.

 

I have read the instructions for posting a BSOD, and have followed them, and attached the requested files.

 

Thanks in advance for your assistance.

 

Attached File  SysnativeFileCollectionApp.zip   665.56KB   2 downloads

Attached File  perfmon.zip   151.82KB   1 downloads



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#2 usasma

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Posted 17 October 2015 - 07:07 AM

Your UEFI/BIOS (version 80.07) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

There are 3 ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
The ApphelpHardBlock message means that an incompatible program has been blocked, but it does not specify which program it is.
Please check your older software for compatibility with this version of Windows.

Lot's of Windows Update failures.  Please check to make sure that Windows Update is working properly.

Also, lot's of connection failures (which may cause the Windows Update problems).  Please verify that your connection is working properly.

 

MalwareBytes, Kaspersky, Avast, and ZoneAlarm all present in the memory dumps.

Please uninstall all of it.

Should it not currently be installed, please use this table to get the appropriate removal tools:  http://www.carrona.org/avuninst.html

Then install only one antivirus and test the system. (never use more than one antivirus at a time)

Should you decide to install a firewall later on, be sure that you're not using 2 of them (Kaspersky Internet Security has a firewall built-in).

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
**************************Thu Oct 15 02:11:04.997 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101515-26687-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16515.amd64fre.th1.150916-2039
System Uptime:0 days 7:08:18.531
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+d2c )
BugCheck EA, {ffffe00010bbb840, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER (ea)
Arguments:
Arg1: ffffe00010bbb840, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times this error occurred.  If a debugger is attached,
    this error is not always fatal -- see DESCRIPTION below.  On the
    blue screen, this will always equal 1.
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  80.07
  BIOS Release Date             03/17/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  23-g010
  Baseboard Product             2B08
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Spoiler



3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Oct 15 02:11:04.997 2015 (UTC - 4:00)**************************
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
amdkmpfd.sys                Tue May 21 21:05:52 2013 (519C19F0)
Rt630x64.sys                Thu Aug 15 02:23:59 2013 (520C73FF)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
RtsP2Stor.sys               Fri May 15 03:44:04 2015 (5555A3C4)
athw10x.sys                 Mon May 18 02:33:25 2015 (555987B5)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
kl1.sys                     Thu Jun 18 14:58:13 2015 (558314C5)
klflt.sys                   Mon Jun 29 07:14:13 2015 (55912885)
RTKVHD64.sys                Tue Jun 30 09:33:17 2015 (55929A9D)
avipbb.sys                  Thu Jul  2 05:57:15 2015 (55950AFB)
atikmpag.sys                Wed Jul 15 21:13:26 2015 (55A70536)
atikmdag.sys                Wed Jul 15 21:37:09 2015 (55A70AC5)
klif.sys                    Fri Jul 17 11:36:04 2015 (55A920E4)
klhk.sys                    Mon Jul 20 12:10:03 2015 (55AD1D5B)
vsdatant.sys                Wed Jul 22 23:01:05 2015 (55B058F1)
avgntflt.sys                Thu Aug 13 07:13:31 2015 (55CC7BDB)
avnetflt.sys                Tue Aug 25 06:40:24 2015 (55DC4618)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  4 07:16:54.013 2015 (UTC - 4:00)**************************
avnetflt.sys                Thu Nov 20 12:54:02 2014 (546E2ABA)
athwbx.sys                  Fri Dec 12 00:50:50 2014 (548A823A)
avgntflt.sys                Thu Jul  2 05:57:09 2015 (55950AF5)
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
athw10x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=athwbx.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys

 


Edited by usasma, 17 October 2015 - 07:09 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Tharow0674

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Posted 17 October 2015 - 05:28 PM

I noticed the fragments of Kasperski in the BlueScreenView, it should not be present, i will follow the information for removing it. And unless Avast is related to Avira, then it should not be present either.

 

I have been running MalWareBytes (the Free On Demand Scanner) against all my downloads, and regularly against my entire system. I have been using just the Free Firewall portion of Zone Alarm, and just the Free Anti-Virus portion of Avira. I have been under the impression that this is the best way to protect my system against trojans (MWB), intrusion (ZA) and viruses (AV) without paying for a single package (like Kasperski) that will protect against all at once. Am i incorrect in this impression?

 

As for a BIOS update, this is a HP Pavilion 23 All-In-One, i assume i should be searching their site to find the appropriate BOIS Update? Could you help point me to the right place to start that?

 

As for old software, this computer started out as a Windows 8.1 desktop that was upgraded to windows 10, I had to update Avira and Zone Alarm to get them to work with the updated operating system, but that was just a few months ago. How would I go about discovering which things might be incompatible with the upgraded operating system.

 

As for the driver verifier, i definitely believe this is in order, i originally suspected it was a video driver out of date that had caused the two crashes i had found, so i will definitely use the driver verifier to check out my driver condition, i am hoping it can find an updated video driver. This computer has an integrated AMD Radeon HD 8280 video card, but when i went looking for the Catalyst Control Center, i was unable to find it installed locally. On my old system i could use CCC to check for driver updates, so without it, i was unsure how i should go about updating video drivers. I assume that the Corrona Driver Verifier will be able to handle this properly?



#4 usasma

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Posted 18 October 2015 - 05:21 AM

I am not a protection specialist.  I just know that you should only have 1 antivirus and 1 firewall running at a time.

Remnants of other products count (such as the Kaspersky).

I may have made a mistake referring to Avast - please disregard that.

 

As for the BIOS, go to this link:  http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-23-g000-All-in-One-Desktop-PC-series/6528335/model/6529775#Z7_3054ICK0KGTE30AQO5O3KA30R1

Make sure that you select the OS to be Windows 8.1.  Then select the BIOS section and download/install v80.11

When running the installer, run it in compatibility mode for Windows 8.

 

I have seen continued problems with Zone Alarm over the years.  While it works well with many systems, I have found that (when it has problems) you must uninstall it in order to get the system working right again.

Unfortunately, as it works at such a low level, it's difficult to tell when it's acting up on you.

 

Updating video drivers on an All In One system is best done with drivers from the HP website.  This way any problems with customized drivers will be avoided.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Tharow0674

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Posted 18 October 2015 - 01:24 PM

It would seem the Kasperski cleanup is already giving difficulties, there has never been an intentional installation of Kasperski on this computer, and after downloading the Product Remover utility, it is claiming that no product is detected, and is expecting me to manually select a product for removal.

 

I'm not sure if i should run them all, or if there is a general option i am missing, or if the DLLs detected should point to something specific for removal. Any advice on what to select, or how to use the detected dlls to figure out which product to select.



#6 Tharow0674

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Posted 18 October 2015 - 01:25 PM

It would seem the Kasperski cleanup is already giving difficulties, there has never been an intentional installation of Kasperski on this computer, and after downloading the Product Remover utility, it is claiming that no product is detected, and is expecting me to manually select a product for removal.

 

I'm not sure if i should run them all, or if there is a general option i am missing, or if the DLLs detected should point to something specific for removal. Any advice on what to select, or how to use the detected dlls to figure out which product to select.

 

Attached File  kaspersky lab romover.png   36.4KB   0 downloads



#7 usasma

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Posted 18 October 2015 - 04:07 PM

Just select the latest version of Kaspersky Internet Security - that'll take most (if not all) of the junk out.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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