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One laptop cannot connect to WIFI network. Other devices can.


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19 replies to this topic

#1 paudical

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Posted 16 October 2015 - 03:48 PM

Hello, new to the forum and relatively tech-newb.

 

I got a new DSL connection in my apartment today. Router was set up fine and most devices are working (my iPhone, my friend's laptop and my old laptop). However I can't seem to connect to WIFI with my primary laptop (Windows 7). 

 

I have tried uninstalling and reinstalling the network drivers.

 

I tried turning off the router and turning on again. 

 

I also tried resetting the TCP/IP stack with "netsh int ip reset c:\resetlog.txt" and restarting. (Not entirely sure what that does but I read it somewhere). No improvement. 

 

I can provide two ipconfig logs. The first one is from my old laptop which is successfully connected to the WIFI network:

 

---

 

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Lenovo>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Paudical
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : localdomain

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connect
ion
        Physical Address. . . . . . . . . : 00-15-58-7B-4F-DD

Ethernet adapter Local Area Connection 2:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : TAP-Win32 Adapter V9
        Physical Address. . . . . . . . . : 00-FF-07-DF-D7-BF

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : localdomain
        Description . . . . . . . . . . . : 11a/b/g Wireless LAN Mini PCI Expres
s Adapter
        Physical Address. . . . . . . . . : 00-16-CF-7C-F1-74
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.28
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : 16 October 2015 21:02:46
        Lease Expires . . . . . . . . . . : 23 October 2015 21:02:46

C:\Documents and Settings\Lenovo>

 

----

 

The second is from my primary laptop which will not connect:

 

---

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Intel>ipconfig /all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Intel-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 34-23-87-48-B2-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::41ac:a5d1:ab11:a7d4%21(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.167.212(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 187966343
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-93-37-77-34-23-87-48-B2-47
 
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-BF-F7-DB-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-EE-7B-0A-35-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 34-23-87-48-B2-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{FE943264-0E30-48CE-8125-78A2B83CB0C5}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{BC0B1066-DBAA-4EB0-892D-2084D05EFB7D}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
C:\Users\Intel>
 
---
 
I can see that there is differences there with the IP address etc. I'm just not sure what to do with that information. Any help would be appreciated. Thanks
 
 


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#2 hamluis

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Posted 16 October 2015 - 04:28 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 paudical

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Posted 16 October 2015 - 04:37 PM

Thanks... 

 

Speccy snapshot: http://speccy.piriform.com/results/CceNPUN8aeVx1PYzj3xCtLb

 

---

 

Minibox:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Intel (administrator) on 16-10-2015 at 23:30:56
Running from "C:\Users\Intel\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: X550LA Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/16/2015 10:23:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 10:21:56 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 10:21:56 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:51:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 09:49:30 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:49:30 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:01:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 08:59:35 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 08:59:35 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 08:45:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (10/16/2015 10:21:53 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BlueSoleilCS service to connect.
 
Error: (10/16/2015 09:49:24 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BlueSoleilCS service to connect.
 
Error: (10/16/2015 09:48:32 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (10/16/2015 09:09:29 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: %%5
 
Error: (10/16/2015 09:09:22 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: %%5
 
Error: (10/16/2015 08:59:30 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BlueSoleilCS service to connect.
 
Error: (10/16/2015 08:43:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BlueSoleilCS service to connect.
 
Error: (10/16/2015 07:06:59 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: %%5
 
Error: (10/16/2015 07:06:56 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: %%5
 
Error: (10/16/2015 06:57:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the BlueSoleilCS service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (10/16/2015 10:23:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 10:21:56 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 10:21:56 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:51:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 09:49:30 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:49:30 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 09:01:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2015 08:59:35 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyPassive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 08:59:35 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.0.10100.71) TYPE: ERROR
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\WIPolicyCreate.cpp @ line 44
Executing Function:  WIPolicyCreate::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  C:\Program Files (x86)\Intel\Intel® Dynamic Platform and Thermal Framework\ufx64\DptfPolicyActive.dll
Framework Event:  PolicyCreate [24]
Exception Function:  PolicyManager::createPolicy
Exception Text:  
DPTF Build Version:  8.0.10100.71
DPTF Build Date:  Sep 18 2014 11:16:17
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 392
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_ACPI_OBJECT_NOT_FOUND [1106]
 
Error: (10/16/2015 08:45:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41202 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20069 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.207 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.207 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 19.0.0.207 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Premiere Pro CS6 (HKLM-x32\...\{7176B973-6011-43C1-AEBC-2D73FE7C6982}) (Version: 6.0 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.3.4 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 2.2.5 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0033 - ASUS)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.77 - DivX, LLC)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.1.0.306 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\{9D8787EF-098F-3F8D-8159-794B1EB01892}) (Version: 66.56.89 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.0.10100.71 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3186 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.3.34 - Intel Corporation)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Leapforce Extension Native Host (HKLM-x32\...\{C15F26C8-6656-4A6A-A586-42872E7FFA2D}) (Version: 1.1.6 - Leapforce)
Mediatek Bluetooth (HKLM\...\{E0B1ECF5-766A-5464-BFE2-2C1BED6A49FB}) (Version: 11.0.748.2 - Mediatek)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Native Instruments Audio Kontrol 1 Driver (HKLM-x32\...\Native Instruments Audio Kontrol 1 Driver) (Version:  - Native Instruments)
Opera Stable 32.0.1948.69 (HKLM-x32\...\Opera 32.0.1948.69) (Version: 32.0.1948.69 - Opera Software)
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version: 1.2.0.41 - Ralink)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.370.70 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.86.508.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7095 - Realtek Semiconductor Corp.)
Skype™ 7.10 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.10.101 - Skype Technologies S.A.)
SlimDrivers (HKLM-x32\...\{5AD12E7A-D739-4451-9BD1-3610EC56D8F5}) (Version: 2.2.45206 - SlimWare Utilities, Inc.)
Sony Noise Reduction Plug-In 2.0e (HKLM-x32\...\{D533C9D4-ED96-4191-B9C3-279C0DD6BABA}) (Version: 2.0.444 - Sony)
Sony Sound Forge 9.0 (HKLM-x32\...\{6842DCCB-2840-4E46-8AF3-BEA9CFF3455B}) (Version: 9.0.297 - Sony)
SoulSeek 157 NS 13e (HKLM-x32\...\Soulseek2) (Version:  - )
Spotify (HKCU\...\Spotify) (Version: 1.0.15.133.gf21970bd - Spotify AB)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.0 - VideoLAN)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Driver Package - ASUS (ATP) Mouse  (09/17/2013 1.0.0.186) (HKLM\...\D9E691DCEE7D3B9B7C62A7F5C2EAABBB9335DC9A) (Version: 09/17/2013 1.0.0.186 - ASUS)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.30 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.2 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 43%
Total physical RAM: 8075.79 MB
Available physical RAM: 4533.3 MB
Total Virtual: 16149.79 MB
Available Virtual: 12280.7 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:240.17 GB) (Free:146.37 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:213.82 GB) (Free:212.91 GB) NTFS
3 Drive e: (o2CD) (CDROM) (Total:0.11 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\INTEL-PC
 
Administrator            Guest                    Intel                    
 
 
**** End of log ****

Edited by hamluis, 16 October 2015 - 06:55 PM.


#4 JohnC_21

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Posted 16 October 2015 - 05:20 PM

I may be wrong but I think you are dealing with some kind of malware infection. Look at all the connections under System Processes in your Speccy report. A lot of those IP addresses are shady.


Edited by JohnC_21, 16 October 2015 - 05:20 PM.


#5 paudical

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Posted 16 October 2015 - 05:21 PM

Very possibly. I have no idea. Any recommendations for Malware scan/removal?



#6 JohnC_21

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Posted 16 October 2015 - 05:27 PM

If you disable ipv6 can you connect?

 

http://www.informationweek.com/how-to-disable-ipv6-on-windows-7-/d/d-id/1099490?

 

When checking properties of IPv4 is it set to obtain an IP and DNS address automatically?



#7 paudical

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Posted 16 October 2015 - 05:44 PM

@JohnC_21

 

I disabled IPV6 under the Wireless Network Connection properties. No effect.

 

It is also set to obtain automatically.



#8 JohnC_21

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Posted 16 October 2015 - 05:54 PM

Reset Winsock and TCP/IP then reboot.

 

Type CMD in the search box. Right Click > Run as Administrator. Press enter after each command.

netsh winsock reset

netsh int ip reset c:\resetlog.txt


#9 paudical

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Posted 16 October 2015 - 05:56 PM

Cheers... I actually tried that already (mentioned in first post). It didn't have any effect.



#10 JohnC_21

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Posted 16 October 2015 - 06:11 PM

Can you connect to the internet using Ethernet? Where did you get the wifi drivers from, the OEM makers site? Right click the Wireless adapter in Device Manager. Select Properties and under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.



#11 paudical

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Posted 16 October 2015 - 06:20 PM

Forgive me but I'm not sure exactly what Ethernet means. If you could elaborate.

 

Regarding the Hardware IDs:

 

'PCI\VEN_1814&DEV_3290&SUBSYS_E055105B&REV_00"



#12 JohnC_21

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Posted 16 October 2015 - 06:33 PM

That is a Raylink chipset.

 

Here is the Raylink driver site. Download the first on the page.

 

PCI/ mPCI / CB(RT2860/ RT2760/RT2790/ RT309X/ RT35X2/ RT539X/ RT3290/ MT7630) 6/30/2015 Win7 32/64 Win8 32/64 Win8.1 32/64 icon_win.png Win7:5.0.55.0 Win8:5.0.55.0 Win8.1:5.0.55.0

 

I would create a restore point first and I would also create a System Repair Disk if you do not have one yet.



#13 paudical

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Posted 16 October 2015 - 06:49 PM

I installed that driver but there was no effect.



#14 JohnC_21

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Posted 16 October 2015 - 06:57 PM

Do the following. Download Puppy linux here. tahr-6.0.2_PAE.iso Burn the iso file to CD. If you can connect with XP download and copy it to a flash drive and burn the iso on Windows 7 by right clicking the iso file and selecting Burn Disk Image. Boot to the Puppy Desktop. If it detects a Wireless signal a Wizard will appear asking for your Wifi password. If you can connect wirelessly using Puppy then I think the next step would be to do a scan with a bootable disk called Kaspersky Rescue Disk and see if it finds any infection.



#15 paudical

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Posted 17 October 2015 - 03:57 AM

I just realised I didn't make something clear... with the laptop in question I CAN  connect to all other WIFI networks, just not the new network.

 

In summary:

 

Primary laptop: cannot connect to new WIFI network but can connect to all others. So it is not a fundamental network problem, but rather a problem somehow to do with how it is communicating with that specific network (I guess?)

 

All other devices (iphone, old laptop etc...) can connect to the new WIFI network and all others.

 

Does this change the picture somewha?






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